Arizona Attorney General Leading Multi-State Probe on Apple iPhone Throttling - MacRumors
Skip to Content

Arizona Attorney General Leading Multi-State Probe on Apple iPhone Throttling

Apple is facing another probe on its iPhone "throttling" practices, this time from Arizona attorney general Mark Brnovich, reports Reuters.

iphone 6s battery
The probe, which may also involve Texas, has been ongoing since October 2018 and is attempting to determine whether Apple's deliberate slowing of older iPhones "violated deceptive trade practice laws."

Last week, reports suggested that Texas was involved in an investigation aiming to determine whether Apple deceived customers, though no other information was available at the time. It's likely that the probe in Arizona is linked to the Texas report, with both states looking into Apple's 2017 iPhone slowdown practices.

As many MacRumors readers know, Apple in iOS 10.2.1 (which was released in early 2017) introduced a performance management system designed to eliminate unexpected shutdowns by throttling the maximum performance of iPhones with chemically aged batteries.

Apple did not disclose how its power management system worked, leading to customer outrage when it was discovered iPhone performance was being downgraded. Apple said that this was to make sure that the iPhone lasted as long as possible, even as the battery failed.

After it was discovered that Apple was limiting iPhone performance, Apple apologized and ultimately launched a battery replacement program that saw the company offering replacement batteries for older devices for $29. Replacing a failing battery successfully resolves the problem that leads to shutdowns, which is why power was limited by Apple in the first place.

In addition to offering low-cost battery replacements for a year, Apple has also agreed to pay up to $500 million to settle a class action lawsuit over the issue.

Apple's performance management system is now disabled by default and it turns on only if an iPhone suffers an unexpected shutdown. Even then, it can be disabled, and Apple also provides much more detailed information on battery health so customers can opt for a replacement when necessary.

Popular Stories

M5 MacBook Pro

RIP, MacBook Ultra

Monday October 19, 2026 9:37 am PDT by
Apple today sent out invites for an experience in Los Angeles on Wednesday, October 28, and the "Pro and tell" tagline on the invitation likely means that the rumored MacBook models with touch-enabled OLED displays will stick with MacBook Pro branding instead of the once-rumored "MacBook Ultra" name. The long-rumored "iPhone Ultra" ended up being named iPhone Duo, so speculation that Apple...
iPhone Duo Trio

Here's What Apple's Apps Look Like on the iPhone Duo

Tuesday October 20, 2026 11:12 am PDT by
With just three days to go until the iPhone Duo is released, Apple is getting ready for the launch. Behind the scenes, the App Store now has screenshots of Apple's built-in apps running on the Duo. We've seen some apps in marketing materials, but images of the ones we haven't seen give us an idea of what it will be like using the iPhone Duo day to day. Many apps are shown in landscape...
apple pro tell logo

Apple Announcing New Products Next Week: 'Pro and Tell'

Monday October 19, 2026 9:05 am PDT by
Apple's Greg Joswiak today hinted at new product announcements coming next week, sharing a social media post that says "Can't wait to pro and tell next week." Rumors suggest Apple is planning to debut the new MacBook Pro with an OLED touchscreen display, an M6 entry-level MacBook Pro, an M6 iMac, an iPad mini with an OLED display. Can't wait to pro and tell next week....

Top Rated Comments

81 months ago
Consumer: My old phone shuts off randomly when I’m using it.
Apple: here have a free software update that keeps your phone on.
Consumer: Apple slowed down my phone!

No matter what someone is always not happy.
Score: 16 Votes (Like | Disagree)
81 months ago

Do you accept apples apology?
for fixing a problem of iPhones shutting down during use? The only thing they did wrong was not shout it from the hills. All this info was in the description of the iOS update.
Score: 13 Votes (Like | Disagree)
BigMcGuire Avatar
81 months ago
This just wasn't aged batteries. I tell my experience every time these threads come up:


My wife and I have the same phones, we buy them at the same time - the same phones, and use them for a few years then upgrade.

Our 6s+ phones started out identical... and less than 3 months into ownership, my wife's 6s+ would last significantly less than my 6s+ with near identical usage (walking in the park doing Ingress). It was about 4-5 months in that her phone started shutting off during high usage events (such as Ingress, Facebook, etc).

6 months into ownership her phone would restart handfuls of times on a mile walk in the park. All the while her battery life was 3x worse. CoconutBattery would show capacity at 40%, 60%, 80%, randomly depending on when I'd measure.

We took it to the Apple Store only for her phone to repeatedly fail the diagnostic test but the tech, frustrated, threw up his hands and said: "Sorry, I can't help you, her battery is green."

So we paid, out of pocket, for the $80 battery replacement which solved all her problems.

Granted, Apple refunded $55 of that... but ... there were CLEARLY a batch of bad batteries that went out and Apple tried to mitigate it by lowering CPU voltage to help reduce rebooting.
Score: 12 Votes (Like | Disagree)
kiranmk2 Avatar
81 months ago
Apple definitely hid this - if it was accurately described in the update notes then tech sites would have featured it at the time and listed a battery replacement as a way to maintain speed. The fact that the tech sites were as surprised as anyone when the story broke tells a big story.

I don't think Apple did anything wrong by doing change, but they did do wrong by not telling people this was how iOS worked - as mentioned above, lots of people probably upgraded to new phones completely unaware that a $79 option would make their device speedy again.
Score: 9 Votes (Like | Disagree)
lkalliance Avatar
81 months ago

for fixing a problem of iPhones shutting down during use? The only thing they did wrong was not shout it from the hills. All this info was in the description of the iOS update.
Anecdotally, that's not the only thing it did wrong. SUPPOSEDLY many people would go into an Apple Store complaining of a slowing phone and were directed by Apple staff that the way to fix that was to get a new phone. Anecdotal evidence is problematic. Is that what was really recommended? Did the sales staff perhaps mention a battery replacement but the buyer shrugged it off? We don't know. Just that anecdotally, Apple not only didn't mention the feature but used its invisibility to turn people to the more expensive(/profitable) fix.

For what it's worth.


ADDED: It's also quite possible that the Apple Store clerks were also not aware of the feature (it was hidden, after all), and so directing users to consider a new phone would be the appropriate thing to suggest...which doesn't remove the issue at all, just kicks it further up the chain of command.
Score: 9 Votes (Like | Disagree)
81 months ago
I really don’t get the issue here. If you have a car and the engine has a problem the car can go into limp mode with reduced performance to protect the engine. No one is mad about this?!?
The exact same thing happens in phones and some people are going mad about it.
Score: 8 Votes (Like | Disagree)
Latest Stories
Simplicity and Siri AI Are HomeView's Killer Features, Apple Says
Simplicity and Siri AI Are HomeView's Killer Features, Apple Says
6 minutes ago
iPhone Duo Reviewers Really Miss Face ID
iPhone Duo Reviewers Really Miss Face ID
5 hours ago
Does the iPhone Duo Run Hot? Here's What Reviews Found
Does the iPhone Duo Run Hot? Here's What Reviews Found
6 hours ago
Apple Music's New Look is Now Live on Apple's Website
Apple Music's New Look is Now Live on Apple's Website
7 hours ago
Anthropic Launches Claude Duet, a Proactive AI Agent
Anthropic Launches Claude Duet, a Proactive AI Agent
8 hours ago
What 32,000 Folds Did to the iPhone Duo's Hinge
What 32,000 Folds Did to the iPhone Duo's Hinge
8 hours ago
iPhone Duo's Hidden FaceTime Camera Takes 'Trash' Photos
iPhone Duo's Hidden FaceTime Camera Takes 'Trash' Photos
10 hours ago
iPhone Duo Has 'Edge Light' Feature That Debuted on Macs Last Year
iPhone Duo Has 'Edge Light' Feature That Debuted on Macs Last Year
11 hours ago
Apple Support App Updated for iPhone Duo's Larger Display
Apple Support App Updated for iPhone Duo's Larger Display
11 hours ago
Amazon Sweetens the Deal on Entry-Level 16-Inch MacBook Pro With $570 Off
Amazon Sweetens the Deal on Entry-Level 16-Inch MacBook Pro With $570 Off
11 hours ago
iPhone Duo Tips Over on MagSafe Stands When Unfolded
iPhone Duo Tips Over on MagSafe Stands When Unfolded
11 hours ago
Apple Music's New Look Officially Announced
Apple Music's New Look Officially Announced
12 hours ago
iPhone Duo Supports Apple Pencil Starting With iOS 27.2
iPhone Duo Supports Apple Pencil Starting With iOS 27.2
13 hours ago
iPhone Duo Accessories Roundup: Cases and Screen Protectors From OtterBox, ZAGG, and More
iPhone Duo Accessories Roundup: Cases and Screen Protectors From OtterBox, ZAGG, and More
14 hours ago
Apple Stores Will Have 'Limited' Availability of iPhone Duo for Walk-In Customers
Apple Stores Will Have 'Limited' Availability of iPhone Duo for Walk-In Customers
14 hours ago
iPhone Duo Reviews Explain Why Device is Both 'Fun' and 'Frustrating'
iPhone Duo Reviews Explain Why Device is Both 'Fun' and 'Frustrating'
15 hours ago
Apple Says 'Reachability' Feature Coming to iPhone Duo Later This Year
Apple Says 'Reachability' Feature Coming to iPhone Duo Later This Year
16 hours ago
Loop Capital Cuts Apple Rating Over iPhone Sales Outlook
Loop Capital Cuts Apple Rating Over iPhone Sales Outlook
20 hours ago
Apple Stores in Bordeaux and Lille Looted During French Protests
Apple Stores in Bordeaux and Lille Looted During French Protests
20 hours ago
Bluesound Adds Native Apple Music Support
Bluesound Adds Native Apple Music Support
20 hours ago
Apple CEO John Ternus Explains What Makes Good Product Design
Apple CEO John Ternus Explains What Makes Good Product Design
22 hours ago
UK Proposes New Ways to Help Apple Pay Rivals
UK Proposes New Ways to Help Apple Pay Rivals
1 day ago
WhatsApp Developing In-App Browser for All Chat Links on iPhone
WhatsApp Developing In-App Browser for All Chat Links on iPhone
1 day ago
Apple's App Store Chief Explains Its Push for Premium Games
Apple's App Store Chief Explains Its Push for Premium Games
1 day ago
Apple Could Owe Even More After $5.7 Billion Patent Verdict
Apple Could Owe Even More After $5.7 Billion Patent Verdict
1 day ago
Skyrim Comes to Apple Silicon Macs With New Unofficial Installer
Skyrim Comes to Apple Silicon Macs With New Unofficial Installer
1 day ago
Apple Highlights Mac and iPad Use in Paris Design Exhibition
Apple Highlights Mac and iPad Use in Paris Design Exhibition
1 day ago
Apple Seeks 6G Modem Engineers as It Plans for Post-5G iPhones
Apple Seeks 6G Modem Engineers as It Plans for Post-5G iPhones
1 day ago
First iPhone Duo Unboxing Video Appears Ahead of Friday Launch
First iPhone Duo Unboxing Video Appears Ahead of Friday Launch
1 day ago
Perplexity Computer Can Now Run Fully Locally on Mac
Perplexity Computer Can Now Run Fully Locally on Mac
1 day ago