Verizon today announced that it will not disconnect individual customers and small businesses unable to pay their bills through June 30.
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Service will not be terminated, and no late fees will be collected, a policy that applies to postpaid wireless, residential, and small business customers that notify Verizon of an inability to pay their bills. Those who are experiencing financial trouble and need their fees waived will need to follow Verizon's instructions and fill out a form on the website to avoid fees.
Verizon has been waiving late fees and keeping customers connected since March after signing the FCC's "Keep Americans Connected" pledge.
Verizon has also provided customers with an extra 15GB of hotspot data for free in April and May. Verizon customers with consumer and small business shared data plans, hotspots, and jetpacks have automatically been provided with 15GB of data, which, for May, can be used from May 1 through May 31.
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I don't see an issue with this. If you can't pay right away, I would think it would be only courteous. And it keeps all their customers from deferring a month or two, with no apparent explanation.You have to notify the company in advance in order to not be charged late fees?
This costs them nothing to do. Want to help customers? Give them a month for free.Another reason why I love Verizon, my cell phone provider. Sometimes its the little things, just being sensitive to customers situations can go a long way. While this may not apply to me, just knowing my cell provider is thinking about the others in need makes me smile.
Just bought my way out of Verizon and headed to Mint.
tried the others in my past
but verizon has been pretty good to me lately...
keep it up
Yeah I mean I’m a big advocate of “hey at least they’re doing SOMETHING. they could just as easily do nothing.”This costs them nothing to do. Want to help customers? Give them a month for free.
Just bought my way out of Verizon and headed to Mint.
But in this case.... All of the extra fees and charges they normally charge.... They can get away with giving customers a month free or reduced bills.