Apple Offers Extended Return Period Due to Store Closures, Will Accept Returns Two Weeks After Stores Reopen

Apple on Friday shut down all of its retail stores outside of greater China for a two week period in an effort to cut down on the spread of the COVID-19 coronavirus in the United States and other countries.

applestoreunionsquare
Following the store closures, Apple has published an FAQ that answers key questions customers might have about repairs and returns.

When it comes to returns, Apple says that it will accept returns for up to 14 days after its stores reopen, giving customers who need to return a product or an accessory a grace period while the stores are shut down.

Q: I want to return a product I recently purchased but the 14-day return period will end before March 28--what should I do?

A: Don't worry. We'll accept your return up to 14 days after we reopen.

The return policy excludes contracted iPhones in the United States, Canada, Japan, and Australia and carrier-financed devices in the United States.

As for repairs, Apple says that it is working to complete all repairs and that if a device is awaiting parts or is ready for pickup, an Apple employee will be in touch. Apple Stores have kept some staff available for customers to pick up devices on March 15 or 16 between 12:00 p.m. and 5:00 p.m.

Devices ordered for in-store pickup prior to when stores closed can also be picked up between March 15 and 16.

For repairs that are not already in progress, Apple directs customers to its online support staff who will be able to assist customers with mail-in repairs while Apple retail stores are closed.

Apple says that Genius Bar appointments will not be accepted until Apple Stores are reopened on March 28, which is when Apple plans to open stores once again. At this time, it is not clear if that date will be pushed back.

More info can be found in the full FAQ on Apple's website.

Top Rated Comments

unobtainium Avatar
46 months ago

I am tired of this corona virus hysteria. Almost all the articles here is virus this and virus that. I'll stop checking MacRumors website for a few months until things go back to normal!
Poor you. So sad.
Score: 3 Votes (Like | Disagree)
SteveJUAE Avatar
46 months ago
This only applies to the countries where they give a 14 day return period in the first instance

Many are not so lucky
Score: 2 Votes (Like | Disagree)
california_kid Avatar
46 months ago
LOL, I thought Apple gives a 30 day return like most retailers. Had no idea it was only 14.
Score: 1 Votes (Like | Disagree)
citysnaps Avatar
46 months ago
Good move by Apple! I'm def buying the new Powerbeats on Wednesday. Hopefully they'll fit fine. If not, I can easily return them later on.
Score: 1 Votes (Like | Disagree)
nutmac Avatar
46 months ago
Maybe Apple should do the same with warranty? I realize one can always use traditional mail-in warranty service, but Apple Genius is far more convenient for those living near Apple Store.
Score: 1 Votes (Like | Disagree)

Popular Stories

iOS 17

Apple Releases iOS 17.0.1 and iPadOS 17.0.1 With Bug Fixes, Plus iOS 17.0.2 for iPhone 15 Models

Thursday September 21, 2023 10:28 am PDT by
Apple today released iOS 17.0.1 and iPadOS 17.0.1 updates for the iPhone and the iPad, adding bug fixes to the new software. The iOS 17.0.1 and iPadOS 17.0.1 updates come just a few days after Apple launched iOS 17 and iPadOS 17. The software, which is build 21A340, can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update. There is a...
iPhone 16 Mock Header With Dynamic Island

Skipping the iPhone 15 Pro? Here's What's Rumored for iPhone 16 Pro

Friday September 22, 2023 9:29 am PDT by
Are you skipping the iPhone 15 Pro and waiting another year to upgrade? If so, we already have some iPhone 16 Pro rumors for you. Below, we recap new features rumored for the iPhone 16 Pro models so far:Larger displays: The iPhone 16 Pro and iPhone 16 Pro Max will be equipped with larger 6.3-inch and 6.9-inch displays, respectively, according to Ross Young, CEO of Display Supply Chain...
Update Your iPhone 15 to iOS 17

Warning: Update Your iPhone 15 to iOS 17.0.2 Before Transferring Data From Another iPhone

Friday September 22, 2023 6:36 am PDT by
If you are unboxing an iPhone 15, iPhone 15 Plus, iPhone 15 Pro, or iPhone 15 Pro Max today, make sure to update the device to iOS 17.0.2 before transferring data to the device from another iPhone, or else you might encounter issues. iOS 17.0.2 is only available for the iPhone 15 lineup. Apple says the update fixes an issue that may prevent transferring data directly from another iPhone...
Apple Watch Ultra 2 double tap gesture 230912

watchOS 10.1 to Enable Apple Watch's New 'Double Tap' Gesture

Thursday September 21, 2023 12:52 pm PDT by
The new Double Tap gesture for the Apple Watch Series 9 and the Apple Watch Ultra 2 will be enabled starting with watchOS 10.1, according to Marques Brownlee, host of the popular tech-focused YouTube channel MKBHD. The first beta of watchOS 10.1 will likely be available by next week, and Apple announced that the software update will be released next month. Brownlee shared his impressions...
emojipedia 15 1 emoji

Emoji Coming to Future iOS 17 Update Include Shaking Head, Brown Mushroom, Lime, Phoenix and More

Tuesday September 19, 2023 12:43 pm PDT by
As Apple was announcing new iPhone models last week, the Unicode Consortium was officially approving new emoji characters that are set to be added to smartphones starting in 2024. Mockup of new emoji from Emojipedia Approved Unicode 15.1 emoji include phoenix, lime, an edible mushroom, shaking head vertically (as in a "yes" nod), shaking head horizontally (a "no" head shake), and broken...
iPhone 15 Pro Fingerprints

Apple Says Fingerprints Can 'Temporarily Alter the Color' of iPhone 15 Pro's Titanium Frame

Thursday September 21, 2023 2:48 pm PDT by
In a support document updated today, Apple indicates that fingerprints might "temporarily alter the color" of the titanium frame on the iPhone 15 Pro and iPhone 15 Pro Max. Fortunately, Apple says this is not a permanent condition, as the fingerprints can be wiped off just like on any other iPhone to restore a clean finish. "For iPhone 15 Pro and iPhone 15 Pro Max, the oil from your skin...