Apple Investigating 16-Inch MacBook Pro Popping Sound Issue, Fix Planned in Future Software Updates

Friday December 6, 2019 1:26 pm PST by Joe Rossignol
Apple is investigating a popping sound issue with the new 16-inch MacBook Pro and plans to make a fix available in future software updates, the company has indicated in an internal document obtained by MacRumors.


The memo shared with Apple Authorized Service Providers reads as follows:
If a customer hears a popping sound when playback is stopped on their MacBook Pro (16-inch, 2019)

When using Final Cut Pro X, Logic Pro X, QuickTime Player, Music, Movies, or other applications to play audio, users may hear a pop come from the speakers after playback has ended. Apple is investigating the issue. A fix is planned in future software updates. Do not set up service, or replace the user's computer, as this is a software-related issue.
Shortly following the launch of the 16-inch MacBook Pro last month, some customers began to voice concerns about the popping sound issue across the MacRumors forums, Apple Support Communities, Reddit, and elsewhere. The exact cause is unclear, but Apple confirms it is a software issue, not a hardware issue.


Apple seeded the fourth beta of macOS Catalina 10.15.2 to developers for testing today. It is unclear when the fix will be implemented.

Related Roundups: MacBook Pro, macOS Catalina
Buyer's Guide: MacBook Pro (Caution)
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anaudiopro
11 weeks ago


Hey Macrumors, how many were impacted?

No, this isn't the death of Apple or the MacBook.

It's also not a referendum of quality control at Apple.

Oh boy... SMH. You might wanna do a LOT more research before cheerleading and rushing to the defense of Apple.
Rating: 43 Votes
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Andy-V
11 weeks ago


Apple releases a universally acclaimed new MacBook Pro with a huge battery, massive performance boost, radically improved keyboard, and surprise surprise, some people are still not happy.

Weird post. This is an issue with the new MacBook that people are experiencing. "It's got a good keyboard though" is not an excuse for a $3k pro laptop having audio issues. It's literally targeted at audio professionals.
Rating: 36 Votes
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seadragon
11 weeks ago


Hey Macrumors, how many were impacted?

No, this isn't the death of Apple or the MacBook.

It's also not a referendum of quality control at Apple.


You sound ridiculous at this point. You keep asking how many are impacted in various threads knowing damn well nobody can answer that question. This is an issue showing up and MR posted about it. Nothing wrong with that at all. I would imagine this IS an issue and of interest for people that use their MBP for A/V work. This is stuff that matters to them, not AAPL stock prices, the valuation of Apple or how many they sold.

To MacRumors, from a potential purchaser of this machine, thanks for posting and keep the articles coming.
Rating: 30 Votes
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anaudiopro
11 weeks ago


I think the opposite. You guys are totally off the reservation with your hate.

300M products annually are shipped with the Apple logo. Let's be serious. These aren't serious issues and issues are going to happen. It's amazing it's not 100X worse.

What a shame. All you are doing is weakening the companies potential to be great and not just good. Not only that, but you are watering down people's cases. It is a major problem for pro audio/video people like myself. You clearly don't fall in that category. It's fine if you don't have the issue with your $2500+ machine while surfing the web or checking email. But it is not fine for those of us who use our machines to work on professional audio/video projects. SMH
Rating: 29 Votes
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anaudiopro
11 weeks ago


Apple are always held accountable. No company is more heavily scrutinised.

And no other company also has such a cult following full of apologists that defends their every mistake.
Rating: 29 Votes
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anaudiopro
11 weeks ago


Apple releases a universally acclaimed new MacBook Pro with a huge battery, massive performance boost, radically improved keyboard, and surprise surprise, some people are still not happy.

You are joking right?! Do some research! It is a serious issue for pro audio/video people. SMH
Rating: 27 Votes
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Baymowe335
11 weeks ago
Hey Macrumors, how many were impacted?

No, this isn't the death of Apple or the MacBook.

It's also not a referendum of quality control at Apple.
Rating: 20 Votes
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redheeler
11 weeks ago


Oh boy... SMH. You might wanna do a LOT more research before rushing to the defense of Apple.

It's clear from his post history that the poster you quoted consistently defends Apple on pretty much every issue.
Rating: 14 Votes
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dumastudetto
11 weeks ago
Apple releases a universally acclaimed new MacBook Pro with a huge battery, massive performance boost, radically improved keyboard, and surprise surprise, some people are still not happy.
Rating: 12 Votes
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Joniz
11 weeks ago


Apple releases a universally acclaimed new MacBook Pro with a huge battery, massive performance boost, radically improved keyboard, and surprise surprise, some people are still not happy.


So you’re saying there's people who are happy about the popping MacBook?
Rating: 12 Votes

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