Apple Acknowledges Issue With Some Entry-Level 2019 13-Inch MacBook Pro Models Unexpectedly Shutting Down

Apple today posted a new support document outlining troubleshooting steps for users experiencing problems with unexpected shutdowns on the entry-level 2019 13-inch MacBook Pro with two Thunderbolt 3 ports, which was introduced back in July.


Apple's troubleshooting steps involve making sure the ‌MacBook Pro‌ has its battery level run down to below 90 percent, connecting it to a charger, quitting all open applications, and letting it sleep and charge for at least eight hours.

Once the ‌MacBook Pro‌ has been charged for at least eight hours, users should make sure they are running the latest version of macOS, and if the shutdown issue persists after following these steps, users should contact Apple for service.

There is a fairly lengthy thread in our forums where some users experiencing the issue have gathered to try to diagnose and troubleshoot their machines, and there are scattered reports of the issue in other discussion forums, including Apple's support forums.

Related Roundup: MacBook Pro

Top Rated Comments

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11 months ago
Seems like "it just works" is more wishful thinking than brand execution.
Score: 53 Votes (Like | Disagree)
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11 months ago


Settle down MR commenters.

This is likely just a software bug. They happen.

Happening a lot lately for Apple...
Score: 51 Votes (Like | Disagree)
Avatar
11 months ago
It just works... sometimes.

This year has been a rough one for quality control.
Score: 34 Votes (Like | Disagree)
Avatar
11 months ago


Quality at Apple died when Steve Jobs passed

Steve had plenty of ‘quality’ issues with products under his helm. Nice attempt at a spin though....
Score: 21 Votes (Like | Disagree)
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11 months ago
Let’s hope that the 16 inch MacBook Pro can prove that Apple can make a reliable notebook again..
Score: 21 Votes (Like | Disagree)
Avatar
11 months ago


How many are impacted? It’s laughable to Point to quality control without knowing the facts. Apple is good about taking care of their customers. Not everything has to be a statement about quality control, leadership, or the fall of Apple.

Apple sold 20M Macs last year.

It's probably "a small number of users" who are having these issues.... just like the "small number of users" who were "having issues with their third-generation butterfly keyboard." I'm sure Apple is sorry and "the vast majority of Mac notebook customers are having a positive experience." It's because of these positive experiences that Apple is going back to the scissor switch keyboard.

https://forums.macrumors.com/threads/apple-apologizes-over-small-number-of-users-who-continue-to-have-issues-with-third-generation-macbook-keyboards.2175220/
Score: 19 Votes (Like | Disagree)

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