Apple Acknowledges Issue With Some Entry-Level 2019 13-Inch MacBook Pro Models Unexpectedly Shutting Down

Apple today posted a new support document outlining troubleshooting steps for users experiencing problems with unexpected shutdowns on the entry-level 2019 13-inch MacBook Pro with two Thunderbolt 3 ports, which was introduced back in July.

2019macbookpro
Apple's troubleshooting steps involve making sure the MacBook Pro has its battery level run down to below 90 percent, connecting it to a charger, quitting all open applications, and letting it sleep and charge for at least eight hours.

Once the MacBook Pro has been charged for at least eight hours, users should make sure they are running the latest version of macOS, and if the shutdown issue persists after following these steps, users should contact Apple for service.

There is a fairly lengthy thread in our forums where some users experiencing the issue have gathered to try to diagnose and troubleshoot their machines, and there are scattered reports of the issue in other discussion forums, including Apple's support forums.

Related Roundup: MacBook Pro 13"
Related Forum: MacBook Pro

Top Rated Comments

mac 2005 Avatar
50 months ago
Seems like "it just works" is more wishful thinking than brand execution.
Score: 53 Votes (Like | Disagree)
iModFrenzy Avatar
50 months ago

Settle down MR commenters.

This is likely just a software bug. They happen.
Happening a lot lately for Apple...
Score: 51 Votes (Like | Disagree)
TVreporter Avatar
50 months ago
It just works... sometimes.

This year has been a rough one for quality control.
Score: 34 Votes (Like | Disagree)
44267547 Avatar
50 months ago

Quality at Apple died when Steve Jobs passed
Steve had plenty of ‘quality’ issues with products under his helm. Nice attempt at a spin though....
Score: 21 Votes (Like | Disagree)
Spock Avatar
50 months ago
Let’s hope that the 16 inch MacBook Pro can prove that Apple can make a reliable notebook again..
Score: 21 Votes (Like | Disagree)
sw1tcher Avatar
50 months ago

How many are impacted? It’s laughable to Point to quality control without knowing the facts. Apple is good about taking care of their customers. Not everything has to be a statement about quality control, leadership, or the fall of Apple.

Apple sold 20M Macs last year.
It's probably "a small number of users" who are having these issues.... just like the "small number of users" who were "having issues with their third-generation butterfly keyboard." I'm sure Apple is sorry and "the vast majority of Mac notebook customers are having a positive experience." It's because of these positive experiences that Apple is going back to the scissor switch keyboard.

https://forums.macrumors.com/threads/apple-apologizes-over-small-number-of-users-who-continue-to-have-issues-with-third-generation-macbook-keyboards.2175220/
Score: 19 Votes (Like | Disagree)

Popular Stories

iPhone 15 Pro Lineup Feature

iPhone 15 Models Feature New Setting to Strictly Prevent Charging Beyond 80%

Tuesday September 19, 2023 2:04 pm PDT by
All of the iPhone 15 and iPhone 15 Pro models feature a new battery health setting that prevents the devices from charging beyond 80% at all times when enabled, as confirmed by The Verge's Allison Johnson during a Q&A session today. The new setting is separate from the pre-existing Optimized Battery Charging feature on iPhones, which intelligently delays charging past 80% until a more...
iOS 17 and iPhones Feature

iOS 17: 10 New Features That Just Launched

Sunday September 17, 2023 12:35 pm PDT by
In June, Apple announced iOS 17 with a wide range of new features and changes for the iPhone. Following over three months of beta testing, the free software update will be released this Monday, September 18 for the iPhone XS and newer. Below, we have recapped 10 key features coming to the iPhone with iOS 17, with additional features coming later this year. The update should be released to...
iOS 17

Apple Releases iOS 17.0.1 and iPadOS 17.0.1 With Bug Fixes, Plus iOS 17.0.2 for iPhone 15 Models

Thursday September 21, 2023 10:28 am PDT by
Apple today released iOS 17.0.1 and iPadOS 17.0.1 updates for the iPhone and the iPad, adding bug fixes to the new software. The iOS 17.0.1 and iPadOS 17.0.1 updates come just a few days after Apple launched iOS 17 and iPadOS 17. The software, which is build 21A340, can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update. There is a...
emojipedia 15 1 emoji

Emoji Coming to Future iOS 17 Update Include Shaking Head, Brown Mushroom, Lime, Phoenix and More

Tuesday September 19, 2023 12:43 pm PDT by
As Apple was announcing new iPhone models last week, the Unicode Consortium was officially approving new emoji characters that are set to be added to smartphones starting in 2024. Mockup of new emoji from Emojipedia Approved Unicode 15.1 emoji include phoenix, lime, an edible mushroom, shaking head vertically (as in a "yes" nod), shaking head horizontally (a "no" head shake), and broken...