Apple Acknowledges Issue With Some Entry-Level 2019 13-Inch MacBook Pro Models Unexpectedly Shutting Down

Apple today posted a new support document outlining troubleshooting steps for users experiencing problems with unexpected shutdowns on the entry-level 2019 13-inch MacBook Pro with two Thunderbolt 3 ports, which was introduced back in July.


Apple's troubleshooting steps involve making sure the ‌MacBook Pro‌ has its battery level run down to below 90 percent, connecting it to a charger, quitting all open applications, and letting it sleep and charge for at least eight hours.

Once the ‌MacBook Pro‌ has been charged for at least eight hours, users should make sure they are running the latest version of macOS, and if the shutdown issue persists after following these steps, users should contact Apple for service.

There is a fairly lengthy thread in our forums where some users experiencing the issue have gathered to try to diagnose and troubleshoot their machines, and there are scattered reports of the issue in other discussion forums, including Apple's support forums.

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Top Rated Comments

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1 week ago
Seems like "it just works" is more wishful thinking than brand execution.
Rating: 52 Votes
1 week ago


Settle down MR commenters.

This is likely just a software bug. They happen.


Happening a lot lately for Apple...
Rating: 51 Votes
1 week ago
It just works... sometimes.

This year has been a rough one for quality control.
Rating: 34 Votes
1 week ago


Quality at Apple died when Steve Jobs passed


Steve had plenty of ‘quality’ issues with products under his helm. Nice attempt at a spin though....
Rating: 21 Votes
1 week ago
Let’s hope that the 16 inch MacBook Pro can prove that Apple can make a reliable notebook again..
Rating: 21 Votes
1 week ago


How many are impacted? It’s laughable to Point to quality control without knowing the facts. Apple is good about taking care of their customers. Not everything has to be a statement about quality control, leadership, or the fall of Apple.

Apple sold 20M Macs last year.


It's probably "a small number of users" who are having these issues.... just like the "small number of users" who were "having issues with their third-generation butterfly keyboard." I'm sure Apple is sorry and "the vast majority of Mac notebook customers are having a positive experience." It's because of these positive experiences that Apple is going back to the scissor switch keyboard.

https://forums.macrumors.com/threads/apple-apologizes-over-small-number-of-users-who-continue-to-have-issues-with-third-generation-macbook-keyboards.2175220/
Rating: 19 Votes
1 week ago
Let it drop below 90%, sleep for 8 hours, add eye of newt, and toe of frog . . .

If this does work, try a rain dance.
Rating: 19 Votes
1 week ago


Settle down MR commenters.

This is likely just a software bug. They happen.


Funny, when it's anyone other than Apple it's "This is why you pay the Apple premium... to make sure it just works"...

When it's an Apple issue then it's "Settle down, This is likely just a software bug. They happen."
Rating: 17 Votes
1 week ago
So the only thing that "it just works" these days is the return slip :rolleyes:
Rating: 17 Votes
1 week ago
Settle down MR commenters.

This is likely just a software bug. They happen.
Rating: 15 Votes

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