Apple appears to be providing redeem codes to customers eligible for the Apple TV+ 1-year free trial who have been unable to activate the offer via the TV app.
The trial is supposed to be offered to users who launch the Apple TV app on a qualifying Apple device. However, reports on Friday suggested that many customers aren't seeing any sign of the trial they're entitled to.
Some people experiencing trouble activating the trial on an Apple mobile device have reportedly had better luck visiting https://tv.apple.com on a desktop web browser and logging in using their Apple ID credentials.
To facilitate the resolution, customers should have to hand their MacOS/iOS version, proof of purchase and date of purchase, and the name of the store where they bought their qualifying Apple product.
The code redemption confirmation is said to show Apple TV+ as "free for 1-one week," but actually states lower down that the paid subscription doesn't start until November 2020.