Widespread AT&T Voicemail Outage Affecting iPhone Users in the US

Swathes of AT&T customers in the U.S. are said to be experiencing problems accessing voicemail, based on reports on social media and the network's support forums.

ATT new 2016 logo featured
The issues have apparently been going on for several weeks, but while AT&T says it's aware of the problem, the company hasn't yet provided a detailed explanation or given an indication of when it might be fixed.

Late on Wednesday, The Verge highlighted a 40-page thread in AT&T's support forums that's full of users relating their experiences trying to access voicemail, to no avail. Android users are being met with error messages, while iPhone users are unable to view the Visual Voicemail feature to manage their recordings. People have also reported problems on Google Pixel phones and Motorola phones.

The first reports date back to October 1, and customers are said to be affected in several states, including Arizona, California, Colorado, Florida, Indiana, Nevada, and North Carolina. AT&T representatives responding to the complaints have claimed that the issues are due to a "vendor server problem," but it's still unclear which manufacturer is being referred to, while a statement given to The Verge similarly lacks detail:

"A recent software update to some devices may be affecting our customers' voicemail. We are working with the device manufacturer to issue a patch to resolve this and apologize for any inconvenience this has caused."

The current AT&T advice for affected customers who need immediate access to voicemail is to create a new mailbox by calling customer service. However, customers who go down this route are being warned that they will lose all saved and unheard messages. The only alternative, it seems, is to simply wait it out and hope AT&T resolves the issue sooner rather than later. We'll update this article if we learn of any developments.

Top Rated Comments

dewilded Avatar
51 months ago
The only people who call me are spammers so no voice mail doesn’t matter. ?‍♂️
Score: 7 Votes (Like | Disagree)
macguru212 Avatar
51 months ago
it's just Chinese spam anyway
Score: 4 Votes (Like | Disagree)
Velin Avatar
51 months ago
AT&T is bad.
Score: 4 Votes (Like | Disagree)
JPSaltzman Avatar
51 months ago
I'm sure this will give AT&T another reason to increase my iPhone blll another $5 per month.
Score: 4 Votes (Like | Disagree)
TopherMan12 Avatar
51 months ago
Suddenly really glad I switched to Tmobile last year.
Score: 3 Votes (Like | Disagree)
maflynn Avatar
51 months ago
I hate AT&T, it was such a mistake switching to them, and this just adds to the misery.
Score: 3 Votes (Like | Disagree)

Popular Stories

iOS 17 and iPhones Feature

iOS 17: 10 New Features That Just Launched

Sunday September 17, 2023 12:35 pm PDT by
In June, Apple announced iOS 17 with a wide range of new features and changes for the iPhone. Following over three months of beta testing, the free software update will be released this Monday, September 18 for the iPhone XS and newer. Below, we have recapped 10 key features coming to the iPhone with iOS 17, with additional features coming later this year. The update should be released to...
iPhone 15 Pro Lineup Feature

iPhone 15 Models Feature New Setting to Strictly Prevent Charging Beyond 80%

Tuesday September 19, 2023 2:04 pm PDT by
All of the iPhone 15 and iPhone 15 Pro models feature a new battery health setting that prevents the devices from charging beyond 80% at all times when enabled, as confirmed by The Verge's Allison Johnson during a Q&A session today. The new setting is separate from the pre-existing Optimized Battery Charging feature on iPhones, which intelligently delays charging past 80% until a more...
maxresdefault

Apple Releases iOS 17 With StandBy, Live Voicemail, Improved Autocorrect, FaceTime Video Messages and Tons More

Monday September 18, 2023 10:05 am PDT by
Apple today released iOS 17 and iPadOS 17, the latest operating system updates that are designed for the iPhone and iPad. As with all of Apple's software updates, iOS 17 and iPadOS 17 are available for free. iOS 17 is compatible with the iPhone XR/iPhone XS and later, while iPadOS 17 runs on the iPad mini 5 and later, the iPad 6 and later, iPad Air 3 and later, the second-generation 12.9-inch...
flighty standby

Best Apps With New iOS 17 and watchOS 10 Features

Monday September 18, 2023 3:02 pm PDT by
With the release of a new operating system, there are multiple features and design elements for developers to adopt. Now that iOS 17 is out, many major apps are getting interesting updates today, which we've rounded up below. watchOS 10 also has a new design language, so there are a range of Apple Watch updates to check out too. Flighty (Free, Premium Subscription) Popular flight tracking...