Widespread AT&T Voicemail Outage Affecting iPhone Users in the US

Swathes of AT&T customers in the U.S. are said to be experiencing problems accessing voicemail, based on reports on social media and the network's support forums.


The issues have apparently been going on for several weeks, but while AT&T says it's aware of the problem, the company hasn't yet provided a detailed explanation or given an indication of when it might be fixed.

Late on Wednesday, The Verge highlighted a 40-page thread in AT&T's support forums that's full of users relating their experiences trying to access voicemail, to no avail. Android users are being met with error messages, while iPhone users are unable to view the Visual Voicemail feature to manage their recordings. People have also reported problems on Google Pixel phones and Motorola phones.

The first reports date back to October 1, and customers are said to be affected in several states, including Arizona, California, Colorado, Florida, Indiana, Nevada, and North Carolina. AT&T representatives responding to the complaints have claimed that the issues are due to a "vendor server problem," but it's still unclear which manufacturer is being referred to, while a statement given to The Verge similarly lacks detail:

"A recent software update to some devices may be affecting our customers' voicemail. We are working with the device manufacturer to issue a patch to resolve this and apologize for any inconvenience this has caused."

The current AT&T advice for affected customers who need immediate access to voicemail is to create a new mailbox by calling customer service. However, customers who go down this route are being warned that they will lose all saved and unheard messages. The only alternative, it seems, is to simply wait it out and hope AT&T resolves the issue sooner rather than later. We'll update this article if we learn of any developments.

Top Rated Comments

(View all)
Avatar
11 months ago
The only people who call me are spammers so no voice mail doesn’t matter. ?‍♂️
Score: 7 Votes (Like | Disagree)
Avatar
11 months ago
it's just Chinese spam anyway
Score: 4 Votes (Like | Disagree)
Avatar
11 months ago
AT&T is bad.
Score: 4 Votes (Like | Disagree)
Avatar
11 months ago
I'm sure this will give AT&T another reason to increase my iPhone blll another $5 per month.
Score: 4 Votes (Like | Disagree)
Avatar
11 months ago
Suddenly really glad I switched to Tmobile last year.
Score: 3 Votes (Like | Disagree)
Avatar
11 months ago
I hate AT&T, it was such a mistake switching to them, and this just adds to the misery.
Score: 3 Votes (Like | Disagree)

Top Stories

Apple Takes Legal Action Against Small Company With Pear Logo

Saturday August 8, 2020 11:09 am PDT by
Apple is taking legal action against the developers of the app "Prepear" due to its logo, according to iPhone in Canada. Prepear is an app that helps users discover recipes, plan meals, make lists, and arrange grocery deliveries. The app is a spinoff of "Super Healthy Kids," and the founders claim that they are facing litigation from Apple. Apple reportedly takes issue with Prepear's logo, ...

Apple Seeds iOS 14 and iPadOS 14 Public Beta 4 to Testers

Thursday August 6, 2020 10:05 am PDT by
Apple today seeded new public betas of upcoming iOS 14 and iPadOS 14 updates to its public beta testing group. Today's software releases, which Apple labels as fourth betas to keep them in line with developer betas, are actually the third betas that Apple has provided and they come two weeks after the prior beta releases. Public beta testers who have signed up for Apple's beta testing...

Supposed iPhone 12 Display Unit Leaks

Thursday August 6, 2020 8:13 am PDT by
An image supposedly of an iPhone 12 display unit has been shared online by leaker "Twitter user Mr. White". Compared to images of an iPhone 11 Pro display piece, this new unit has a reoriented display connector, reaching up from the bottom of the display, rather than from the left-hand side on iPhone 11 Pro. This may be due to the logic board moving to the other side of the device. A...

8 Third-Party Home Screen Widgets That You Can Try Out Now on iOS 14

Wednesday August 5, 2020 12:56 pm PDT by
One of the biggest new features of iOS 14 is Home Screen widgets, which provide information from apps at a glance. The widgets can be pinned to the Home Screen in various spots and sizes, allowing for many different layouts. When the iOS 14 beta was first released in June, widgets were limited to Apple's own apps like Calendar and Weather, but several third-party developers have begun to test ...

New 27-Inch iMac's Storage Affixed to Logic Board, 4TB and 8TB Configurations Have Expansion Connector

Friday August 7, 2020 7:46 am PDT by
Following a report from German blog iFun.de that claimed the new 27-inch iMac's flash storage is soldered to the logic board, MacRumors has obtained additional information in an internal document for Apple technicians. In the document, Apple says that the flash storage is indeed affixed to the logic board and cannot be removed. However, for the 4TB and 8TB configurations, Apple says that a...

2020 iMac Teardown Reveals Internal Changes and Similarities

Saturday August 8, 2020 12:44 pm PDT by
A teardown video, shared by OWC, reveals the internal changes in the new 2020 27-inch iMac. The 2020 27-inch iMac was announced earlier this week with 10th-generation Intel Core processors, AMD Radeon Pro 5000 series graphics, up to 128GB of RAM, up to 8TB of storage, a 1080p front-facing FaceTime camera, a True Tone display with a nano-texture glass option, higher fidelity speakers, and...

Kuo: iPhone 12 Camera Lens Supplier Experiencing Quality Issues, But May Not Affect Launch Schedule

Thursday August 6, 2020 9:30 pm PDT by
One of Apple's camera lens suppliers for the upcoming non-Pro iPhone 12 models is having quality issues, according to a new research note from analyst Ming-Chi Kuo seen by MacRumors. The issues are, however, unlikely to have an impact on Apple's shipping schedule, presuming that Apple's other main supplier can make up the difference. Kuo says that Genius Electronic Optical has discovered...

Google's $349 Pixel 4a vs. Apple's $399 iPhone SE

Wednesday August 5, 2020 1:45 pm PDT by
Google this week launched its newest smartphone, the $349 Pixel 4a, a low-cost device that's designed to compete with other affordable devices like Apple's iPhone SE. We picked up one of the new Pixel 4a smartphones and thought we'd check it out to see how it measures up to the iPhone SE, given that the two devices have such similar price points. Subscribe to the MacRumors YouTube channel ...

Sony WH-1000XM4 Noise-Canceling Headphones Now Available for $350

Friday August 7, 2020 2:01 am PDT by
Sony's flagship WH-1000MX3 noise-canceling headphones have been among the best on the market for some time, and this week Sony released its fourth-generation WH-1000XM4 headphones boasting some notable improvements on the previous model. The XM4s feature the same basic design as the XM3s, but are one gram lighter at 254 grams due to slightly larger ear pads and some subtle tweaks to the...

Apple Announces New 27-Inch iMac With 10th-Gen Processors, Up to 128GB RAM, 1080p Webcam, True Tone, and More

Tuesday August 4, 2020 8:07 am PDT by
Apple today announced a new 27-inch iMac with faster 10th-generation Intel Core processor options, next-generation AMD graphics, up to 128GB of RAM, a higher-resolution 1080p front-facing FaceTime camera, a True Tone display with a nano-texture glass option, a T2 chip, higher fidelity speakers, studio-quality microphones, and more. A breakdown of the new 27-inch iMac's features and specs:10th...