Apple Launches iPhone X Display Module Replacement Program to Address Touch Issues

Apple today announced a new display replacement program for the iPhone X, which will see the company replacing iPhone X displays that exhibit touch issues.

According to Apple, some iPhone X displays can experience problems with responsiveness due to a display module component that can fail. Affected devices have a display or part of a display that does not respond to touch or responds intermittently, or a display that reacts without being touched at all.


Apple says that customers experiencing this issue can get a replacement display module from an Apple retail store or Apple Authorized Service Provider at no cost.

There is no serial number check nor specific time period that outlines when affected devices were sold, so presumably this display component failure can impact any iPhone X device. Complaints about ghost touches and displays that fail to respond to touch have been circulating on the MacRumors forums for several months now, dating back to when the iPhone X was first released.

iPhone X users with a display that has these symptoms should visit an Apple retail store location, find an Apple Authorized Service Provider, or contact Apple Support to arrange mail-in service to get a replacement.

Apple recommends customers back up their iPhones to iTunes or iCloud before pursuing repair, and the company warns that other damage, such as a cracked screen, may need to be addressed before the display repair can be completed.

This Apple program does not extend the standard warranty coverage of the iPhone X, and repairs may be restricted or limited to the original country of purchase. The program covers affected iPhone X devices for three years after the first retail sale of the unit.

Apple says that if customers affected by this issue already paid for a repair, they can contact Apple Support for a refund.

Top Rated Comments

(View all)
Avatar
18 months ago
This is a worrying defect if it can happen to any one at any time, just seems to be happening far too often of late with Apple products :rolleyes:
Score: 16 Votes (Like | Disagree)
Avatar
18 months ago
Mine does this and I always thought it was somehow my case.

I’m scared to bring it in though because I had my 6s replaced under warranty and the replacement was a total piece of ****. I had to take it back again and even the new replacement had a dead pixel when taking videos.

I spent $1,700 CAD on this thing.. they should just give me a brand new phone.
Score: 10 Votes (Like | Disagree)
Avatar
18 months ago
Still waiting for the "touchbar replacement program for 15inch MBP". You know, a program where you can get classic function keys instead of that bloody touchbar.
Score: 9 Votes (Like | Disagree)
Avatar
18 months ago

Mine does this and I always thought it was somehow my case.

I’m scared to bring it in though because I had my 6s replaced under warranty and the replacement was a total piece of ****. I had to take it back again and even the new replacement had a dead pixel when taking videos.

I spent $1,700 CAD on this thing.. they should just give me a brand new phone.

Apple only likes giving people second hand phones so that they can make even more profits.

And before the fans go wild, yes the device is technically second hand if it were previously purchased. No amount of replacing a battery or xyz negated that FACT.

In other news, might be going shopping for an iPhone today...
Score: 7 Votes (Like | Disagree)
Avatar
18 months ago
It's crazy to me that it's taken this long for them to accept this was a problem. Their own store employees acknowledged this issue since the spring.
Score: 6 Votes (Like | Disagree)
Avatar
18 months ago
Every Apple product in last 8 years have defects. What happened to Apple quality control? I am having the same issue with my iPhone X and thought that I am not touching properly. Bad Apple.
Score: 5 Votes (Like | Disagree)

Top Stories

Apple Acquires Weather App Dark Sky

Tuesday March 31, 2020 10:22 am PDT by Juli Clover
Apple has acquired weather app Dark Sky, Dark Sky's developers announced today. Dark Sky is one of the most popular weather apps on the App Store, known for its accuracy and storm warnings. Our goal has always been to provide the world with the best weather information possible, to help as many people as we can stay dry and safe, and to do so in a way that respects your privacy. There is no ...

Apple's 2020 MacBook Air vs. 2020 iPad Pro

Wednesday April 1, 2020 2:45 pm PDT by Juli Clover
Apple in March updated both the MacBook Air and the iPad Pro, and with the iPad Pro increasingly positioned as a computer replacement, we thought we'd compare both new machines to see how they measure up and which one might be a better buy depending on user needs. Subscribe to the MacRumors YouTube channel for more videos. We're comparing the base model 12.9-inch iPad Pro and the base model...

Zoom Accused of Misleading Users With 'End-to-End Encryption' Claims Amid Other Security Issues [Updated]

Wednesday April 1, 2020 2:47 am PDT by Tim Hardwick
Zoom is facing fresh scrutiny today following a report that the videoconferencing app's encryption claims are misleading. Zoom states on its website and in its security white paper that the app supports end-to-end encryption, a term that refers to a way of protecting user content so that the company has no access to it whatsoever. However, an investigation by The Intercept reveals that...

Case for Upcoming Low-Cost iPhone Shows Up at Best Buy With Alleged April 5 Stock Date

Monday March 30, 2020 4:25 pm PDT by Juli Clover
Apple has a new low-cost iPhone in the works, which is supposed to be launching sometime in the first half of 2020. Given the ongoing situation in the United States and other countries, it's been unclear if the device is going to launch within the planned timeline, but there are signs that it could be coming soon. We started seeing cases for the new low-cost iPhone back in early February,...

Apple Adding Some 2013 and 2014 MacBook Air and MacBook Pro Models to Vintage Products List at End of April

Wednesday April 1, 2020 2:24 pm PDT by Joe Rossignol
In an internal memo obtained by MacRumors, Apple has indicated that the following 2013 and 2014 models of the MacBook Air and MacBook Pro will be added to its vintage and obsolete products list on April 30:MacBook Air (11-inch, Mid 2013) MacBook Air (13-inch, Mid 2013) MacBook Air (11-inch, Early 2014) MacBook Air (13-inch, Early 2014) MacBook Pro (13-inch, Mid 2014)Apple defines vintage...

AirTags Referenced in New Apple Support Video

Thursday April 2, 2020 12:12 pm PDT by Joe Rossignol
Apple has accidentally referenced its widely rumored AirTags item tracking tags in a video that it uploaded to its Apple Support channel on YouTube today. The video was first spotted by the blog Appleosophy and has quickly been removed. The video was titled "How to erase your iPhone." AirTags were mentioned in Settings > Apple ID > Find My > Find My iPhone under Enable Offline Finding, with...

Testing Brydge's New Pro+ Keyboard With Trackpad for iPad Pro

Monday March 30, 2020 2:04 pm PDT by Juli Clover
Well ahead of when Apple introduced trackpad support in iOS 13.4, Brydge announced an iPad Pro keyboard with a built-in multi-touch trackpad. We have one of Brydge's new Pro+ keyboards on hand, and thought we'd check it out to see how it works with Apple's new 2020 iPad Pro models. Subscribe to the MacRumors YouTube channel for more videos. The Brydge Pro+ keyboard is similar in design to...

Intel Unveils 10th-Gen Processors Suitable for Next 16-Inch MacBook Pro With Wi-Fi 6 and Turbo Boost Speeds Above 5GHz

Thursday April 2, 2020 7:53 am PDT by Joe Rossignol
Intel today announced the launch of its latest 10th-generation Core processors for high-end notebooks, potentially including the next 16-inch MacBook Pro. The batch of 45W chips, part of the Comet Lake family, are built on Intel's 14nm++ architecture. The new H-series chips have the same base clock speeds as the 9th-generation chips in the current 16-inch MacBook Pro, but Turbo Boost speeds...

Apple's Work on New Upcoming Products Progressing Normally as Employees Adjust to Telecommuting

Monday March 30, 2020 11:58 am PDT by Juli Clover
Apple's development of upcoming products is progressing as usual despite the fact that Apple employees around the world are working from home, according to a new report today out from Bloomberg. Apple is still working on new versions of the HomePod, Apple TV, MacBook Pro, budget iPads, Apple Watch, iPhone, and iMac, all of which could be released "as early as later this year" and have been...

2020 iPad Pro May Not Have a U1 Ultra Wideband Chip After All

Wednesday April 1, 2020 8:49 pm PDT by Joe Rossignol
While it was previously reported that all 2020 iPad Pro models feature the same Apple-designed U1 chip as the iPhone 11 lineup, enabling Ultra Wideband support, we have compiled evidence to suggest that this may not be the case. As a reminder, Apple's tech specs for the iPhone 11 and iPhone 11 Pro list an Ultra Wideband chip for spatial awareness, but the chip is not mentioned in Apple's...