Apple Launches iPhone X Display Module Replacement Program to Address Touch Issues

Apple today announced a new display replacement program for the iPhone X, which will see the company replacing iPhone X displays that exhibit touch issues.

According to Apple, some iPhone X displays can experience problems with responsiveness due to a display module component that can fail. Affected devices have a display or part of a display that does not respond to touch or responds intermittently, or a display that reacts without being touched at all.

iphone x silver
Apple says that customers experiencing this issue can get a replacement display module from an Apple retail store or Apple Authorized Service Provider at no cost.

There is no serial number check nor specific time period that outlines when affected devices were sold, so presumably this display component failure can impact any iPhone X device. Complaints about ghost touches and displays that fail to respond to touch have been circulating on the MacRumors forums for several months now, dating back to when the iPhone X was first released.

iPhone X users with a display that has these symptoms should visit an Apple retail store location, find an Apple Authorized Service Provider, or contact Apple Support to arrange mail-in service to get a replacement.

Apple recommends customers back up their iPhones to iTunes or iCloud before pursuing repair, and the company warns that other damage, such as a cracked screen, may need to be addressed before the display repair can be completed.

This Apple program does not extend the standard warranty coverage of the iPhone X, and repairs may be restricted or limited to the original country of purchase. The program covers affected iPhone X devices for three years after the first retail sale of the unit.

Apple says that if customers affected by this issue already paid for a repair, they can contact Apple Support for a refund.

Related Forum: iPhone

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Top Rated Comments

SteveJUAE Avatar
73 months ago
This is a worrying defect if it can happen to any one at any time, just seems to be happening far too often of late with Apple products :rolleyes:
Score: 16 Votes (Like | Disagree)
xero9 Avatar
73 months ago
Mine does this and I always thought it was somehow my case.

I’m scared to bring it in though because I had my 6s replaced under warranty and the replacement was a total piece of ****. I had to take it back again and even the new replacement had a dead pixel when taking videos.

I spent $1,700 CAD on this thing.. they should just give me a brand new phone.
Score: 10 Votes (Like | Disagree)
Martius Avatar
72 months ago
Still waiting for the "touchbar replacement program for 15inch MBP". You know, a program where you can get classic function keys instead of that bloody touchbar.
Score: 9 Votes (Like | Disagree)
dilbert99 Avatar
73 months ago
Mine does this and I always thought it was somehow my case.

I’m scared to bring it in though because I had my 6s replaced under warranty and the replacement was a total piece of ****. I had to take it back again and even the new replacement had a dead pixel when taking videos.

I spent $1,700 CAD on this thing.. they should just give me a brand new phone.
Apple only likes giving people second hand phones so that they can make even more profits.

And before the fans go wild, yes the device is technically second hand if it were previously purchased. No amount of replacing a battery or xyz negated that FACT.

In other news, might be going shopping for an iPhone today...
Score: 7 Votes (Like | Disagree)
jona2125 Avatar
73 months ago
It's crazy to me that it's taken this long for them to accept this was a problem. Their own store employees acknowledged this issue since the spring.
Score: 6 Votes (Like | Disagree)
pratikindia Avatar
73 months ago
Every Apple product in last 8 years have defects. What happened to Apple quality control? I am having the same issue with my iPhone X and thought that I am not touching properly. Bad Apple.
Score: 5 Votes (Like | Disagree)