Apple Launches SSD Service Program for 13-Inch Non-Touch Bar MacBook Pro Sold Between June 2017 and June 2018

Apple today announced the launch of a new SSD service program for the 13-inch MacBook Pro sans Touch Bar after determining that the 128 and 256GB SSDs in a limited number of these machines have an issue that can result in data loss and failure of the drive.

Apple says that 13-inch MacBook Pro models with affected drives were sold between June 2017 and June 2018, and Apple will provide service for these drives free of charge.

macbook pro function keys
MacBook Pro owners can submit their serial number on the page announcing the program to see if their machines are eligible for servicing. Apple recommends that affected machines be serviced as soon as possible to avoid loss of data.

13-inch MacBook Pro models with Touch Bar and older 13-inch MacBook Pro models are not affected.

Customers will need to visit an Apple retail location, an Apple Authorized Service Provider, or contact Apple Support for a mail-in repair. Apple says that all machines needing service should be backed up first, with the company outlining the repair steps:

Prior to service, it's important to do a full back up of your data because your drive will be erased as part of the service process.

- A technician will run a utility to update your drive firmware which will take approximately one hour or less.
- Your 13-inch MacBook Pro will be returned to you with macOS re-installed.
- After service, you will need to restore your data from a backup.

Apple also recommends having another device, such as an iPhone, available to view the Apple support article with details about restoring data from a backup since the Mac in question will not be able to access the internet until it is updated.

Apple says that files corrupted due to this issue will not be able to be restored, and any damage to the MacBook Pro that impairs the ability to service the drive will need to be addressed first, possibly at customer expense.

The program covers affected MacBook Pro models for three years after the first retail sale of the unit, but it doesn't extend the standard warranty coverage of the 13-inch MacBook Pro. Customers who already paid for a repair for a drive failure can contact Apple Support for a refund.

Top Rated Comments

mi7chy Avatar
27 months ago
More reason to offer a replaceable M.2 SSD in a slot versus permanently soldering so the laptop isn't dead weight if it fails outside of warranty.
Score: 36 Votes (Like | Disagree)
kwikdeth Avatar
27 months ago
you know, i really think this "solder/glue everything" mantra is starting to bite them in the rear. the fact the new MBA has servicable batteries attests to this. the amount of resources they waste with stuff that is difficult to service must be staggering. an hour to update the firmware???? not exactly the kind of hassle-free reputation Apple likes to make for themselves. samsungs update in less than 20 seconds followed by a reboot, and you dont lose your data in the process either.

i think there's a lot more to this story than is being dished out.
Score: 25 Votes (Like | Disagree)
Count Blah Avatar
27 months ago
Good thing Apple solders/glues in their SSDs now, so owners CAN’T take care of this themselves
Score: 23 Votes (Like | Disagree)
dilbert99 Avatar
27 months ago
I new Apple was trying to boost its TV offering but I have to tell them this is the wrong kind of program :D
Seems to be every week a new program, screen here, ssd there, keyboard here,batteries there...

Must be a bitch for Apple to have to replace the whole motherboard just to change an SSD. What a waste. Apple touts its green credentials yet look at this debacle.
Score: 18 Votes (Like | Disagree)
Cyberpower678 Avatar
27 months ago
And remember kids, always backup your data!
Score: 15 Votes (Like | Disagree)
bladerunner2000 Avatar
27 months ago
Imagine if there was some way of just making that drive user replaceable? That would be something. :rolleyes:
Score: 13 Votes (Like | Disagree)

Top Stories

0 Deals Hero

Black Friday 2020: Best Apple Deals to Plan For

Saturday November 21, 2020 10:00 am PST by
In the lead-up to Black Friday next week, we've been putting a spotlight on the best deals coming from various retailers like Best Buy and Walmart. In an effort to further prepare our readers for the best Black Friday deals, we're breaking down what we think should be on your radar for Black Friday in 2020. Note: MacRumors is an affiliate partner with some of these vendors. When you click a...
2020 apple shopping event

Apple Offering Up to $150 Gift Card With Select Products on Black Friday Through Cyber Monday

Monday November 23, 2020 2:53 am PST by
Apple has announced its annual four-day shopping event, offering customers up to a $150 Apple Store gift card with the purchase of select products between Black Friday and Cyber Monday in the United States. The gift card values in the United States are as follows: $150 for 16-inch MacBook Pro $150 for 21.5-inch iMac $50 for 13-inch MacBook Pro $50 for MacBook Air $50 for iPhone SE,...
m1 mac mini vignette

Apple Lists M1-Based Mac Mini Logic Boards With 10 Gigabit Ethernet in Internal Parts Ordering System

Friday November 20, 2020 9:32 am PST by
While the new Mac mini with the M1 chip is only available with Gigabit Ethernet, Apple has listed multiple M1-based Mac mini logic boards with 10 Gigabit Ethernet in an internal parts list for Apple Authorized Service Providers. For every Mac mini logic board with Gigabit Ethernet in the parts list, obtained by MacRumors, there is a corresponding logic board with 10 Gigabit Ethernet:...
ipad pro 2020 display

Black Friday Week Kicks Off With Up to $150 Savings on 2020 iPad Pro

Sunday November 22, 2020 2:37 pm PST by
As we head into Black Friday week, we're seeing some of the best deals of the season so far, with Amazon and Best Buy today discounting the latest iPad Pro models by up to $150 at the lowest prices we've ever tracked on these models. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep ...
macos big sur m1 macs restore issue

Apple Provides Instructions to Fix macOS Reinstallation Errors on M1 Macs

Sunday November 22, 2020 3:30 pm PST by
Shortly after the launch of Apple's new M1 Macs, we saw reports that attempts to restore and reinstall macOS on those machines right away could result in an installation error that would leave your Mac non-functional. Specifically, the error message would read: "An error occurred preparing the update. Failed to personalize the software update. Please try again." Over the weekend, Apple p...
iPhone 6s main

Rumor Claims iOS 15 to Drop Support for iPhone 6s and Original iPhone SE

Sunday November 22, 2020 9:25 am PST by
Apple will drop support for the iPhone SE, iPhone 6s, and iPhone 6s Plus in next year's release of iOS 15, according to a rumor shared today by Israeli site The Verifier. If the rumor is accurate, that would mean iOS 15 will be compatible with the following Apple devices: 2021 iPhone series iPhone 12 Pro Max iPhone 12 Pro iPhone 12 mini iPhone 12 iPhone 11 iPhone 11 Pro iPhone 11 Pro ...
new m1 chip

Craig Federighi: Native Windows on M1 Macs is 'Really up to Microsoft'

Friday November 20, 2020 11:57 am PST by
Following the release of the M1 Macs Apple executives have been doing interviews with a range of publications, and today, Ars Technica published another interview with software engineering chief Craig Federighi, hardware technologies lead Johny Srouji, and marketing VP Greg Joswiak. Much of the interview focuses on topics that the three have already covered in prior discussions, but there is ...
Walmart November Deals Hero

Black Friday Spotlight: Walmart Will Have AirPods Pro Down to Lowest Price of $169, and More Apple Deals

Thursday November 19, 2020 8:05 am PST by
We've been tracking early Black Friday deals in our dedicated Black Friday Roundup, and in an effort to prepare our readers for the big shopping event we're highlighting sales store-by-store in the lead-up to November 27. Note: MacRumors is an affiliate partner with Walmart. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running. Next ...
xlK6MS4MLqVFaskl

iFixit Shares iPhone 12 Pro Max Teardown Revealing L-Shaped Battery and Bigger Camera Module

Sunday November 22, 2020 2:53 am PST by
In the last of its iPhone 12 series teardowns, iFixit has published its iPhone 12 Pro Max disassembly, which reveals some unique differences in the design of the internals, including the full extent of the larger camera system responsible for the improved low-light performance on Apple's largest iPhone to date. On opening the iPhone 12 Pro Max, the first obvious difference compared to the...
apple leather sleeve

Leather Sleeve for iPhone 12 Models Now Available From Apple

Friday November 20, 2020 12:16 pm PST by
Apple today began selling the Leather Sleeve for the new iPhone 12 models, with the accessory having first been announced alongside the updated iPhones in October. Priced at $129, the Leather Sleeve is not a case and is designed to be removed when the iPhone is in use. It features a cutout at the front that displays the time, and it comes with a matching leather strap. According to Apple, it ...