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Apple Launches SSD Service Program for 13-Inch Non-Touch Bar MacBook Pro Sold Between June 2017 and June 2018
Apple today announced the launch of a new SSD service program for the 13-inch MacBook Pro sans Touch Bar after determining that the 128 and 256GB SSDs in a limited number of these machines have an issue that can result in data loss and failure of the drive.
Apple says that 13-inch MacBook Pro models with affected drives were sold between June 2017 and June 2018, and Apple will provide service for these drives free of charge.
MacBook Pro owners can submit their serial number on the page announcing the program to see if their machines are eligible for servicing. Apple recommends that affected machines be serviced as soon as possible to avoid loss of data.
13-inch MacBook Pro models with Touch Bar and older 13-inch MacBook Pro models are not affected.
Customers will need to visit an Apple retail location, an Apple Authorized Service Provider, or contact Apple Support for a mail-in repair. Apple says that all machines needing service should be backed up first, with the company outlining the repair steps:
Apple says that files corrupted due to this issue will not be able to be restored, and any damage to the MacBook Pro that impairs the ability to service the drive will need to be addressed first, possibly at customer expense.
The program covers affected MacBook Pro models for three years after the first retail sale of the unit, but it doesn't extend the standard warranty coverage of the 13-inch MacBook Pro. Customers who already paid for a repair for a drive failure can contact Apple Support for a refund.
Apple says that 13-inch MacBook Pro models with affected drives were sold between June 2017 and June 2018, and Apple will provide service for these drives free of charge.
MacBook Pro owners can submit their serial number on the page announcing the program to see if their machines are eligible for servicing. Apple recommends that affected machines be serviced as soon as possible to avoid loss of data.
13-inch MacBook Pro models with Touch Bar and older 13-inch MacBook Pro models are not affected.
Customers will need to visit an Apple retail location, an Apple Authorized Service Provider, or contact Apple Support for a mail-in repair. Apple says that all machines needing service should be backed up first, with the company outlining the repair steps:
Prior to service, it's important to do a full back up of your data because your drive will be erased as part of the service process.Apple also recommends having another device, such as an iPhone, available to view the Apple support article with details about restoring data from a backup since the Mac in question will not be able to access the internet until it is updated.
- A technician will run a utility to update your drive firmware which will take approximately one hour or less.
- Your 13-inch MacBook Pro will be returned to you with macOS re-installed.
- After service, you will need to restore your data from a backup.
Apple says that files corrupted due to this issue will not be able to be restored, and any damage to the MacBook Pro that impairs the ability to service the drive will need to be addressed first, possibly at customer expense.
The program covers affected MacBook Pro models for three years after the first retail sale of the unit, but it doesn't extend the standard warranty coverage of the 13-inch MacBook Pro. Customers who already paid for a repair for a drive failure can contact Apple Support for a refund.
Related Roundup: MacBook Pro
Buyer's Guide: MacBook Pro (Caution)
[ 135 comments ]
Top Rated Comments
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14 weeks ago
More reason to offer a replaceable M.2 SSD in a slot versus permanently soldering so the laptop isn't dead weight if it fails outside of warranty.
14 weeks ago
you know, i really think this "solder/glue everything" mantra is starting to bite them in the rear. the fact the new MBA has servicable batteries attests to this. the amount of resources they waste with stuff that is difficult to service must be staggering. an hour to update the firmware???? not exactly the kind of hassle-free reputation Apple likes to make for themselves. samsungs update in less than 20 seconds followed by a reboot, and you dont lose your data in the process either.
i think there's a lot more to this story than is being dished out.
i think there's a lot more to this story than is being dished out.
14 weeks ago
Good thing Apple solders/glues in their SSDs now, so owners CAN’T take care of this themselves
14 weeks ago
I new Apple was trying to boost its TV offering but I have to tell them this is the wrong kind of program :D
Seems to be every week a new program, screen here, ssd there, keyboard here,batteries there...
Must be a bitch for Apple to have to replace the whole motherboard just to change an SSD. What a waste. Apple touts its green credentials yet look at this debacle.
Seems to be every week a new program, screen here, ssd there, keyboard here,batteries there...
Must be a bitch for Apple to have to replace the whole motherboard just to change an SSD. What a waste. Apple touts its green credentials yet look at this debacle.
14 weeks ago
Imagine if there was some way of just making that drive user replaceable? That would be something. :rolleyes:
14 weeks ago
Why are there so many recalls? Simple: this is an exquisitely engineered piece of hardware. Which can't really tolerate things like crumbs, fingerprints, dust, or light pressure on the backside of the screen.
The fact that my very flat keys put outlines on the display tells me there is not enough clearance between the KB and the cover glass.
The fact that my very flat keys put outlines on the display tells me there is not enough clearance between the KB and the cover glass.
14 weeks ago
Reading the news on the phone:
"Apple launches new 13-inch non-toucbar MacBook Pro..." - hell yeah! They finally came to their senses!
"...SSD service program" - oh.
"Apple launches new 13-inch non-toucbar MacBook Pro..." - hell yeah! They finally came to their senses!
"...SSD service program" - oh.
14 weeks ago
Imagine if you had the cure for aids or some other disease on your computer and it was gone. Bye bye Nobel prize.
Imagine you are smart enough to have the cure for aids, but not smart enough to run a backup?
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