Apple Looking Into LTE Connectivity Issues Affecting Some iPhone XS and XS Max Owners

Apple is looking into reports that some customers are experiencing LTE connectivity issues with the newly released iPhone XS and iPhone XS Max.

According to one iPhone XS Max owner, Apple is conducting an outreach program with some customers who have a new device that is experiencing LTE problems.

iphonexsmaxfront
Apple has asked him to install a baseband logger to track his cellular connection, presumably to figure out if there are any serious issues that need to be resolved. We've heard similar reports from MacRumors readers who have been asked to provide device logs to engineers when troubleshooting the issue.


iPhone XS and XS Max owners began complaining about LTE connectivity and signal problems shortly after the two devices launched on September 17. Many users have discovered noticeable differences in cellular reception between iPhone XS models and older iPhones like the iPhone 8 and the iPhone X.

Affected users have noticed fewer bars and poorer signal on iPhone XS and XS Max compared to older devices, but it doesn't appear to be a universal problem. While some people have complained of weak connectivity and slow speeds, others have noticed LTE improvements, which confuses the issue.

Many of the early complaints came from Verizon users, suggesting there are perhaps carrier firmware issues that need to be resolved, but it's unclear if carrier firmware is the full extent of the problem.

In the most recent iOS 12.1 beta, Apple updated the modem firmware in the iPhone to version 1.01.20-1, up from 1.01.12 in iOS 12.1 beta 1. On the Verizon network, the iOS 12.1 update also introduces new 33.5.6 carrier firmware.

iphonexsmaxios21firmware

New firmware on left, iOS 12.1 beta 1 firmware on right

Modem firmware updates are a routine part of major .1 iOS releases, so it's not yet clear if the new firmware specifically addresses issues that customers have been experiencing with LTE connectivity.

Early reports on the MacRumors forums have, however, suggested that iOS 12.1 does indeed bring some improvements. MacRumors archer75, for example, says the update has doubled his LTE speeds. Other users, though, have said the update does not address LTE problems.

Regardless of whether a fix has been bundled into the iOS 12.1 update, Apple is taking reports of LTE problems seriously and investigating what might be going on, so should this be a software-related issue, a resolution is likely in the works.

Tag: LTE
Related Forum: iPhone

Popular Stories

iPhone 15 Pro Cameras

iPhone 17 Pro Max Will Be First Model to Feature Three 48MP Cameras

Thursday July 11, 2024 12:20 am PDT by
Next year's iPhone 17 Pro Max will feature an upgraded 48-megapixel Tetraprism camera for enhanced photo quality and zoom functionality, according to Apple analyst Ming-Chi Kuo. In his n-iphone-tetraprism-upgrade-ca62dd37e364">latest investor note published to Medium, Kuo said the key specification change would be a 1/2.6" 48MP CIS sensor, up from the 1/3.1" 12MP sensor expected to be used...
Beyond iPhone 13 Better Blue Face ID Single Camera Hole

10 Reasons to Wait for Next Year's iPhone 17

Monday July 8, 2024 5:00 am PDT by
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models simultaneously, which is why we sometimes get rumored feature leaks so far ahead of launch. The iPhone 17 series is no different – already we have some idea of what to expect from Apple's 2025 smartphone lineup. If you plan to skip...
maxresdefault

Apple's AirPods Pro 2 vs. Samsung's Galaxy Buds3 Pro

Saturday July 13, 2024 8:00 am PDT by
Samsung this week introduced its latest earbuds, the Galaxy Buds3 Pro, which look quite a bit like Apple's AirPods Pro 2. Given the similarities, we thought we'd compare Samsung's new earbuds to the AirPods Pro. Subscribe to the MacRumors YouTube channel for more videos. Design wise, you could potentially mistake Samsung's Galaxy Buds3 Pro for the AirPods Pro. The Buds3 Pro have the same...
iPhone 16 Pro Front Update Blue

iPhone 16 Pro Rumored to Support 40W Fast Charging and 20W MagSafe

Wednesday July 10, 2024 3:57 am PDT by
Apple's forthcoming iPhone 16 Pro and iPhone 16 Pro Max will support 40W wired fast charging and 20W MagSafe charging, claims a rumor currently swirling around China. Right now, iPhone 15 and iPhone 15 Pro models are capable of up to 27W peak charging speeds with an appropriate USB-C power adapter, while official MagSafe chargers from Apple and authorized third parties can wirelessly charge...

Top Rated Comments

JPack Avatar
76 months ago
It's likely a hardware issue per Apple Engineering team
You... don’t understand how software works, do you?
The FCC reports clearly show the XS and Max have weak antenna gain.

If Apple can fix this using software, their team has a good chance of winning the Nobel Prize in Physics.
Score: 32 Votes (Like | Disagree)
ZipZap Avatar
76 months ago
Apple will write some code to make it look fixed.
Score: 20 Votes (Like | Disagree)
JumpDog Avatar
76 months ago
I don’t think that this can be fixed via software upgrade. I had the problem on two different devices. I finally reverted back to a X that my local Apple store still had in stock last week.
You... don’t understand how software works, do you?
Score: 17 Votes (Like | Disagree)
lyngo Avatar
76 months ago
You... don’t understand how software works, do you?
I guess not? Maybe you can inform me in your deep wisdom how a hardware issue with weak antenna gain. I swear, every time I make one post on here there is bound to be someone who ends up making comments back to me that are snarky, rude, and borderline degrading. It’s frustrating... back on topic.
Score: 15 Votes (Like | Disagree)
YegorH Avatar
76 months ago
How about WiFi? My iPhone Max doesn’t like 5Ghz, keeps switching to 2.4 when other iPhone X in the household retain connection even if the signal quality is subpar. Then when the max connects to 2.4, the speeds are terrible, most of the time falling below 30Mbps on more than 460 downstream connections.
Score: 14 Votes (Like | Disagree)
KevinAPearson Avatar
76 months ago
When did we, as consumers, start accepting that it was okay to spend our money on products that are essentially still in beta testing?
I love Apple and have bought lots of products from them over the years but they, as well as other companies are releasing products with some major issues.
Is it that there is so much pressure that they have to keep releasing products that still need tweaking? Or is it that these devices are so complex that it's almost impossible to test for every use scenario.
I think we're all expected to put up with these problems when you are an early adopter but I also think that it spoils the whole experience of getting a new tech gadget when things don't work 100% out of the box.
I understand that in the scheme of things it's probably a small amount of devices with problems but that's cold comfort to the person who's just spent their hard-earned money.
I wonder what needs to change so that this stops happening?
Score: 12 Votes (Like | Disagree)