Apple Stores Delay Some iPhone XS and XS Max Pickup Orders Due to 'Last Minute Logistical Issues'

Apple has emailed some customers who had an iPhone XS or iPhone XS Max scheduled for in-store pickup at an Apple Store today. The email says their orders "will not be ready for pickup" during their specified check-in time due to "last minute logistical issues," according to several MacRumors readers.

iphone xs apple store
As a fluid situation, it's unclear how many customers are affected, how long orders may be delayed, or what the logistical issues are. We reached out to Apple for clarification, but didn't receive any new information to share.

It's certainly possible Apple may have enough in-store stock remaining later in the day to fulfill some or all of the delayed pickup orders.


There is some evidence to support last-minute logistical issues. Yesterday, some customers saw their order status updated to "Shipment to Hold" on Apple.com, while UPS indicated that some orders originally scheduled for Friday, September 21 delivery would be postponed until Monday, September 24.

For the most part, however, it seems iPhone deliveries are on schedule. MacRumors was informed that "Shipment to Hold" statuses were erroneous, while many UPS order delivery estimates have returned to Friday, September 21.

Still, it's possible that some percentage of iPhone XS and iPhone XS Max shipments from China have not arrived to Apple Stores in time for today's launch, but our guess is as good as anyone's at this point. Apple apologizes in its email and says it is "working quickly to resolve the issue."

Apple says it will alert customers via email as soon as their orders are ready for pickup:

Important update to your Apple pickup order

Thank you for your recent order with the Apple Store. We know you're excited to pick up your new product.

Unfortunately, due to some last minute logistical issues, your order will not be ready for pickup during your check-in time.

As soon as your order is ready for pickup, we'll let you know via email.

We apologize for the delay in getting your new product into your hands. We're working quickly to resolve the issue.

Apple

Apple Stores and authorized resellers may still have the iPhone XS, iPhone XS Max, and Apple Watch Series 4 available to purchase in limited quantities for walk-in customers today, as an alternative solution. Online pre-orders can be returned to any Apple Store within 14 days of delivery.

Top Rated Comments

BootsWalking Avatar
44 months ago
Good thing Apple has a logistics expert as their CEO.
Score: 20 Votes (Like | Disagree)
bbednarz Avatar
44 months ago
Good thing Apple has a logistics expert as their CEO.
Yeah, it's probably how 95% of customers get their products on the correct date or even earlier in many cases.
Score: 9 Votes (Like | Disagree)
chrono1081 Avatar
44 months ago
Yeah I mean it’s the end of the world. Folks are going to die because they couldn’t get their precious status symbol today.
Why even comment if you're just going to **** on people for being excited about a product? I myself need to test several apps for work on the thing, which is why I need my phone today otherwise I have no way of getting it for two weeks which also screws up the exchange of my old phone. It's a huge huge headache if I don't get it today. It's not a "status symbol" its for my job.
Score: 8 Votes (Like | Disagree)
DaveOP Avatar
44 months ago
You believe a 5% failure rate for delivering a product on time is a flattering stat?
When the products were shipping from a country that got slammed by a terrible typhoon, yeah, I think that's pretty impressive. Sounds like most are still getting devices today, just a little delayed in shipping to the stores.
Score: 8 Votes (Like | Disagree)
charlituna Avatar
44 months ago
That stinks. Apple should do something, however small, to make up for this. iTunes credit for a few bux or something.
Yeah I mean it’s the end of the world. Folks are going to die because they couldn’t get their precious status symbol today.
[doublepost=1537545219][/doublepost]
Getting an Apple email with the word "unfortunately" anywhere in it is never good.
And yet I’ve seen reports from quite a number of folks that their pickup was delayed from 8-10am and they got a ready notice at like noon that they could pick it up in the afternoon. So this big issue sounds like UPS/FedEx F’d some deliveries of store stock and the folks had to wait for the truck to arrive around 10:30 or so and the boxes to be checked in for inventory
Score: 6 Votes (Like | Disagree)
dannyyankou Avatar
44 months ago
How will people live using their ancient iPhone X for another couple days?
Score: 6 Votes (Like | Disagree)

Popular Stories

safari icon blue banner

Safari Bug Allows Websites to Track Your Recent Browsing Activity in Real Time [Updated]

Sunday January 16, 2022 3:37 pm PST by
A bug in WebKit's implementation of a JavaScript API called IndexedDB can reveal your recent browsing history and even your identity, according to a blog post shared on Friday by browser fingerprinting service FingerprintJS. In a nutshell, the bug allows any website that uses IndexedDB to access the names of IndexedDB databases generated by other websites during a user's browsing session....
iPhone 14 Mock pill and hole thumb

ProMotion Now Expected to Remain Exclusive to iPhone 14 Pro Models, Not Expand to Entire Lineup

Sunday January 16, 2022 8:56 am PST by
Continuing the tradition set with the iPhone 13 Pro, only the highest-end iPhone 14 models will feature Apple's ProMotion display technology, according to a respected display analyst. Ross Young, who on multiple occasions has detailed accurate information about Apple's future products, said in a tweet that ProMotion will not be expanded to the entire iPhone 14 lineup and will remain...
iPad Air Feature 2 green

New Apple Products Filed in Regulatory Database, Likely Including New iPhone SE and iPad Air

Tuesday January 18, 2022 6:11 am PST by
Apple today filed unreleased iPhone and iPad models in the Eurasian Economic Commission database, as spotted by French blog Consomac. The filings likely represent the rumored third-generation iPhone SE, fifth-generation iPad Air, and potentially more. The unreleased iPhone models have the identifiers A2595, A2783, and A2784, while the unreleased iPad models have the identifiers A2588, A2589, ...
AirPods 3 New Firmware Feature

Apple Updates AirPods 3 Firmware to Version 4C170

Tuesday January 18, 2022 11:46 am PST by
Apple today released a new 4C170 firmware update for the AirPods 3, an update from the prior 4C165 that was made available in December. Apple does not offer details on what's included in new firmware updates for the AirPods‌, so we don't know what improvements or bug fixes the new firmware brings. There is no standard way to upgrade the ‌AirPods‌‌ software, but firmware is...
iphone 5g mmwave

U.S. Airlines Warn of 'Catastrophic' Crisis With Impending 5G Rollout, AT&T and Verizon Agree to Delay Around Airports

Tuesday January 18, 2022 10:35 am PST by
Verizon and AT&T's upcoming rollout of new C-Band 5G technology could cause chaos and lead to widespread delays of passenger and cargo flights, major U.S. airlines said on Monday in a letter sent to the White House National Economic Council, the FAA, and the FCC (via Reuters). "Unless our major hubs are cleared to fly, the vast majority of the traveling and shipping public will essentially...
iphone se 2020 top

iPhone SE With Larger 5.7-Inch Display May Launch in 2023, 'iPhone SE+ 5G' Also Rumored

Monday January 17, 2022 6:46 am PST by
Apple is planning to release a fourth-generation iPhone SE with a larger 5.7-inch display as early as 2023, according to display industry consultant Ross Young, who has proven to be a reliable source of information for future Apple products. The fourth-generation iPhone SE has until now been rumored to launch in 2024, but Young now says a 2023 release is looking more likely....
tesla carplay solution

Developer Showcases Apple CarPlay Workaround for Teslas

Monday January 17, 2022 7:24 am PST by
A Tesla Model 3 owner has resorted to a workaround to implement Apple CarPlay in his vehicle, amid no sign of official support from Tesla (via Tesla North). Apple CarPlay and Apple Music support are among the most-requested Tesla features, but with no indication that Tesla is willing to implement Apple CarPlay in its vehicles, Polish developer Michał Gapiński took matters into his own...
ipad air 4 video

New iPad Air Rumored to Launch This Spring With A15 Chip, 5G, Center Stage Camera, and More

Saturday January 15, 2022 8:05 pm PST by
Apple is planning to release a fifth-generation iPad Air with similar features as the sixth-generation iPad mini, including an A15 Bionic chip, 12-megapixel Ultra Wide front camera with Center Stage support, 5G for cellular models, and Quad-LED True Tone flash, according to Japanese blog Mac Otakara. Citing reliables sources in China, the report claims that the new iPad Air could be...