Apple Stores Delay Some iPhone XS and XS Max Pickup Orders Due to 'Last Minute Logistical Issues'

Apple has emailed some customers who had an iPhone XS or iPhone XS Max scheduled for in-store pickup at an Apple Store today. The email says their orders "will not be ready for pickup" during their specified check-in time due to "last minute logistical issues," according to several MacRumors readers.

iphone xs apple store
As a fluid situation, it's unclear how many customers are affected, how long orders may be delayed, or what the logistical issues are. We reached out to Apple for clarification, but didn't receive any new information to share.

It's certainly possible Apple may have enough in-store stock remaining later in the day to fulfill some or all of the delayed pickup orders.


There is some evidence to support last-minute logistical issues. Yesterday, some customers saw their order status updated to "Shipment to Hold" on Apple.com, while UPS indicated that some orders originally scheduled for Friday, September 21 delivery would be postponed until Monday, September 24.

For the most part, however, it seems iPhone deliveries are on schedule. MacRumors was informed that "Shipment to Hold" statuses were erroneous, while many UPS order delivery estimates have returned to Friday, September 21.

Still, it's possible that some percentage of iPhone XS and iPhone XS Max shipments from China have not arrived to Apple Stores in time for today's launch, but our guess is as good as anyone's at this point. Apple apologizes in its email and says it is "working quickly to resolve the issue."

Apple says it will alert customers via email as soon as their orders are ready for pickup:

Important update to your Apple pickup order

Thank you for your recent order with the Apple Store. We know you're excited to pick up your new product.

Unfortunately, due to some last minute logistical issues, your order will not be ready for pickup during your check-in time.

As soon as your order is ready for pickup, we'll let you know via email.

We apologize for the delay in getting your new product into your hands. We're working quickly to resolve the issue.

Apple

Apple Stores and authorized resellers may still have the iPhone XS, iPhone XS Max, and Apple Watch Series 4 available to purchase in limited quantities for walk-in customers today, as an alternative solution. Online pre-orders can be returned to any Apple Store within 14 days of delivery.

Related Forum: iPhone

Top Rated Comments

BootsWalking Avatar
55 months ago
Good thing Apple has a logistics expert as their CEO.
Score: 20 Votes (Like | Disagree)
bbednarz Avatar
55 months ago
Good thing Apple has a logistics expert as their CEO.
Yeah, it's probably how 95% of customers get their products on the correct date or even earlier in many cases.
Score: 9 Votes (Like | Disagree)
chrono1081 Avatar
55 months ago
Yeah I mean it’s the end of the world. Folks are going to die because they couldn’t get their precious status symbol today.
Why even comment if you're just going to **** on people for being excited about a product? I myself need to test several apps for work on the thing, which is why I need my phone today otherwise I have no way of getting it for two weeks which also screws up the exchange of my old phone. It's a huge huge headache if I don't get it today. It's not a "status symbol" its for my job.
Score: 8 Votes (Like | Disagree)
DaveOP Avatar
55 months ago
You believe a 5% failure rate for delivering a product on time is a flattering stat?
When the products were shipping from a country that got slammed by a terrible typhoon, yeah, I think that's pretty impressive. Sounds like most are still getting devices today, just a little delayed in shipping to the stores.
Score: 8 Votes (Like | Disagree)
charlituna Avatar
55 months ago
That stinks. Apple should do something, however small, to make up for this. iTunes credit for a few bux or something.
Yeah I mean it’s the end of the world. Folks are going to die because they couldn’t get their precious status symbol today.
[doublepost=1537545219][/doublepost]
Getting an Apple email with the word "unfortunately" anywhere in it is never good.
And yet I’ve seen reports from quite a number of folks that their pickup was delayed from 8-10am and they got a ready notice at like noon that they could pick it up in the afternoon. So this big issue sounds like UPS/FedEx F’d some deliveries of store stock and the folks had to wait for the truck to arrive around 10:30 or so and the boxes to be checked in for inventory
Score: 6 Votes (Like | Disagree)
dannyyankou Avatar
55 months ago
How will people live using their ancient iPhone X for another couple days?
Score: 6 Votes (Like | Disagree)

Popular Stories

iOS 16

Apple Releases iOS 16.1.2 With Carrier Improvements and Crash Detection Optimizations

Wednesday November 30, 2022 10:09 am PST by
Apple today released iOS 16.1.2, another minor bug fix update that comes one week after the release of iOS 16.1.1 and three weeks after the launch of iOS 16.1, an update that added support for iCloud Shared Photo Library, Matter, Live Activities, and more. The iOS 16.1.2 update can be downloaded on eligible iPhones over-the-air by going to Settings > General > Software Update. According...
Emergency SOS via Satellite iPhone YT

Apple's iPhone 14 Emergency SOS via Satellite Feature Saves Stranded Man in Alaska

Thursday December 1, 2022 4:37 pm PST by
With the launch of iOS 16.1, Apple rolled out a Emergency SOS via Satellite, which is designed to allow iPhone 14 owners to contact emergency services using satellite connectivity when no cellular or WiFi connection is available. The feature was put to the test in Alaska today, when a man became stranded in a rural area. In the early hours of the morning on December 1, Alaska State Troopers ...
General iOS 16 Feature Yellow

iOS 16.2 for iPhone Launching This Month With These 8 New Features

Thursday December 1, 2022 8:44 am PST by
Apple plans to publicly release iOS 16.2 for the iPhone in mid-December, according to Bloomberg's Mark Gurman. The update remains in beta testing for now, with at least eight new features and changes already uncovered so far. iOS 16.2 introduces a number of new features, including Apple's new whiteboard app Freeform, two new Lock Screen widgets for Sleep and Medications, the ability to hide...
applefifthavenue

Man Robbed After Buying 300 iPhones From Apple Fifth Avenue

Tuesday November 29, 2022 11:54 am PST by
An unnamed 27-year-old man who purchased 300 iPhones from Apple Fifth Avenue on Monday morning was robbed shortly after leaving the store, according to 1010Wins Radio in New York. He was carrying 300 iPhone 13s in three bags and walking to his car at 1:45 a.m. when another car pulled up next to him. Two men jumped out and demanded that he hand over the bags. Not wanting to hand over 300...
14 vs 16 inch mbp m2 pro and max feature 1

'M2 Max' Geekbench Scores Leak Online, Revealing Rumored Specs and Performance

Wednesday November 30, 2022 2:39 am PST by
Geekbench scores allegedly for the upcoming "M2 Max" chip have surfaced online, offering a closer look at the performance levels and specific details of the forthcoming Apple silicon processor. The Geekbench results, first spotted on Twitter, are for a Mac configuration of with the M2 Max chip, a 12-core CPU, and 96GB of memory. The Mac listed has an identifier "Mac14,6," which could be...
iPad 10 Battery Pull Tabs

iPad 10 Teardown Reveals Why Device Isn't Compatible With Apple Pencil 2

Thursday December 1, 2022 10:48 am PST by
Do-it-yourself repair website iFixit today shared a video teardown of Apple's new 10th-generation iPad, providing a closer look inside the tablet and revealing why the device lacks support for the second-generation Apple Pencil. The teardown reveals the internal layout of the iPad, including its two-cell 7,606 mAh battery, logic board with the A14 Bionic chip, and more. As suspected, the...
Apple Park View

Elon Musk Meets With Apple CEO Tim Cook Amid Claims of Twitter App Store Dispute [Updated]

Wednesday November 30, 2022 12:43 pm PST by
Twitter CEO Elon Musk today met with Apple CEO Tim Cook at the Apple Park campus in Cupertino, California, according to a tweet shared by Musk this afternoon. Musk thanked Cook for taking him around Apple's headquarters, with no mention of what the two might have discussed. The meeting comes just after Musk on Monday claimed that Apple has "mostly stopped" offering ads on Twitter, and that...
eufy camera

Anker's Eufy Cameras Caught Uploading Content to the Cloud Without User Consent [Updated]

Tuesday November 29, 2022 1:01 pm PST by
Anker's popular Eufy-branded security cameras appear to be sending some data to the cloud, even when cloud storage is disabled and local only storage settings are turned on. The information comes from security consultant Paul Moore, who last week published a video outlining the issue. According to Moore, he purchased a Eufy Doorbell Dual, which was meant to be a device that stored video...
app store awards 2021

Apple Announces 2022 App Store Award Winners, Highlighting Best Apps of the Year

Tuesday November 29, 2022 3:10 am PST by
Apple today announced its 2022 App Store Award winners, highlighting the 16 best apps and games selected by Apple's global App Store editorial team. The top apps were chosen by Apple for their quality, innovative technology, creative design, positive cultural impact, and ability to deliver "exceptional experiences." Apple CEO Tim Cook said: This year's App Store Award winners reimagined...
iOS 16

Apple Still Has These 5 Things to Release Heading Into 2023

Thursday December 1, 2022 7:12 am PST by
The calendar has turned to December and that means Apple has only one month left to fulfill its promises of releasing an Apple Music Classical app and expanding its self-service repair program to Europe before the end of 2022. Delays are always possible, of course, so the plans could be pushed back to 2023. In any case, we have put together a list of five things that Apple still has to release...