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Some iPhone XS and XS Max Deliveries May Be Delayed Until Monday in the United States [Updated]
It appears UPS may be having iPhone XS and XS Max shipping issues in the United States as several MacRumors readers are reporting that their UPS tracking information was recently updated with a Monday delivery date instead of a Friday delivery date.
Affected customers seem to have tracking information that indicates their iPhone orders are located in or have just departed Anchorage, Alaska. Those who have had their shipping dates change seem to have ordered 256GB and 512GB iPhone XS or iPhone XS Max models.
These customers were expecting to get their iPhone deliveries on Friday, September 21, aka launch day before receiving the updated September 24 delivery date from UPS.
It's possible that the delay listed on the UPS tracking site is in error and that the iPhones will still be delivered on Friday, but some customers may be waiting until Monday to receive their new devices. One Twitter user told us that he spoke to a UPS representative who said that it's a computer error and the iPhones are still on track for Friday delivery.
The first customers in Australia, New Zealand, and across Asia who ordered one of the new devices have already started receiving shipments. Deliveries are set to start in a few hours in Europe before expanding to the United States.
Update: Many customers have now been told by UPS that the 9/24 delivery date listed is in error and that iPhones are still on track to be delivered by 9/21, so there is a chance that delayed iPhones will indeed be delivered to customers on launch day.
Update 2: Some users who saw their iPhone delivery dates change to 9/24 have had the dates re-updated to 9/21 once again.
Affected customers seem to have tracking information that indicates their iPhone orders are located in or have just departed Anchorage, Alaska. Those who have had their shipping dates change seem to have ordered 256GB and 512GB iPhone XS or iPhone XS Max models.
These customers were expecting to get their iPhone deliveries on Friday, September 21, aka launch day before receiving the updated September 24 delivery date from UPS.
It's possible that the delay listed on the UPS tracking site is in error and that the iPhones will still be delivered on Friday, but some customers may be waiting until Monday to receive their new devices. One Twitter user told us that he spoke to a UPS representative who said that it's a computer error and the iPhones are still on track for Friday delivery.
I’m so over it Apple needs to completely drop @UPSHelp pic.twitter.com/qRdwGDW4sc
— tyler (@fleetjuice) September 21, 2018
The first customers in Australia, New Zealand, and across Asia who ordered one of the new devices have already started receiving shipments. Deliveries are set to start in a few hours in Europe before expanding to the United States.
Update: Many customers have now been told by UPS that the 9/24 delivery date listed is in error and that iPhones are still on track to be delivered by 9/21, so there is a chance that delayed iPhones will indeed be delivered to customers on launch day.
Update 2: Some users who saw their iPhone delivery dates change to 9/24 have had the dates re-updated to 9/21 once again.
Related Roundup: iPhone XS
Buyer's Guide: iPhone XS (Neutral)
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Top Rated Comments
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26 weeks ago
Ordered two Xs phones, one for me and one for the wife. Mine is supposed to be here tomorrow, but hers has slipped to Monday - UPS is one screwed up company!
I don't think you've been married long enough. Your phone is coming Monday and her's will be here tomorrow
26 weeks ago
Looks like $999 or $1,099 doesn't leave Apple with enough profit to book enough UPS flights.
No pay, no flights.
No pay, no flights.
26 weeks ago
I'm in the same boat. Hope it's just a malfunction and we all get our phones tomorrow!!
26 weeks ago
OMG folks.... Chill! Chances are everyone will get their phones tomorrow and if for some ugly reason they don't come tomorrow and you get it Monday... You'll survive! But I better get my phone tomorrow. LOL
26 weeks ago
So after a nice talk with UPS. She passed me this info! She told me to completely disregard the tracking on the website. They are having technical issues with Apple and Tracking. She told me my package left Kentucky at 3:10pm today and was on a plane to Denver. It will be delivered tomorrow. All this delayed shipment stuff floating around is a glitch. So hold on to hope my fellow macrumors members!
Edit mine shows stuck in China hence me calling
Edit mine shows stuck in China hence me calling
26 weeks ago
APPLE ACTUALLY EXPECTS ME TO USE THIS OLD iPhone X FOR 3 MORE DAYS ...
Lmaooo! This is the best comment I’ve seen on this page in a while.
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