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iPhone XS and iPhone XS Max Orders Now Shipping After Erroneous 'Shipment on Hold' Status

iPhone XS, iPhone XS Max, and Apple Watch Series 4 orders are now shipping to customers around the world, with the first deliveries set to arrive at doorsteps tomorrow, Friday, September 21.


There were concerns earlier today after some customers noticed their iPhone XS or iPhone XS Max order had been updated with a "Shipment on Hold" status, indicating that "there is an issue with your delivery." MacRumors has been informed this was in error. Apple has since corrected order statuses.

These customers who saw a "Shipment on Hold" status are now seeing a "shipped" status indicating "your item is on the way," with initial shipments scheduled to arrive starting this Friday as expected.


As of writing, it's around 3:00 a.m. in New Zealand, where lucky customers will be among the first to receive their orders in just hours from now. iPhone XS, iPhone XS Max, and Apple Watch Series 4 will also be available to purchase at Apple Stores and select resellers around the world beginning Friday.

Those planning to line up for the chance to buy one of the new devices at an Apple Store tomorrow should arrive early, as queues can get quite long, and supplies are limited. Most locations are set to open two hours early, at 8:00 a.m. local time, so be sure to check Apple's store list for details.

As a reminder, customers can click "Track shipment" to track their specific order via Apple.com, or by entering a tracking number on the UPS website in countries where that courier is handling deliveries.

Related Roundups: Apple Watch, watchOS 5, iPhone XS


Top Rated Comments

(View all)

4 weeks ago
Apple noticed the shipping notice mistake when hundreds of Apple Watches started reporting irregular heartbeats in their owners. o_O
Rating: 25 Votes
4 weeks ago
September 21st is the new December 25th and Santa wears brown shorts (at least in the USA)
Rating: 9 Votes
4 weeks ago
Anyone getting excited for a year from now when we're all impatiently watching the tracking status of our new phones on these phones we're about to get?
Rating: 7 Votes
4 weeks ago
LOL... This is ‘news’? Funny they mention this, but don’t mention that a good number of Xs orders originally slated for September 28 thru October 5 delivery are shipping early.
Rating: 3 Votes
4 weeks ago
mine says by 8pm. I’m sure it’ll be here at 7:59
Rating: 3 Votes
4 weeks ago

For those who buy several iPhones and Watches - why do you do this? Do you plan on keeping some of them unboxed just to collect them?

Possibly there is more than one person in their household that would necessitate a device upgrade/or new device? I bought 2 phones. One for my wife and one for myself.
Rating: 3 Votes
4 weeks ago
Oh interesting... if you paste your tracking numbers into Notes you can use Quick Look to check out the status!



Rating: 3 Votes
4 weeks ago

My Santa wears purple and black tomorrow


My Santa wears transparent clothing, hold on this might be the wrong thread ;):p:D
Rating: 2 Votes
4 weeks ago
When I get the tracking number, I go directly to the shipper's website and track my shipment. For those getting their shipment tomorrow and in the following days, enjoy your new iPhones.
Rating: 2 Votes
4 weeks ago

For those who buy several iPhones and Watches - why do you do this? Do you plan on keeping some of them unboxed just to collect them?


I upgrade my forefront devices when the new stuff comes out, most people buy multiple in one swipe to accommodate family or loved ones but I'm an extreme minority with just selfishly enjoying having the new stuff.
Rating: 2 Votes

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