Verizon Throttled California Fire Department's Data Speeds During Wildfire Response [Updated]

Verizon recently throttled the data used by a Santa Clara, California fire department that was in the midst of fighting wildfires, reports Ars Technica. Verizon's actions were outlined this week in an addendum to a brief filed by 22 state attorneys challenging the recent repeal of net neutrality rules.

According to Santa Clara County Fire Department Fire Chief Anthony Bowden, the fire department paid Verizon for "unlimited" data, but its data speeds were heavily throttled while it was combating the still-ongoing Mendocino Complex Fire until the department shelled out more money for an upgraded unlimited plan.

verizonlogo
Verizon's data throttling policies affected "OES 5262," a fire vehicle with a Verizon SIM card that is responsible for acting as a "command and control resource" for "the rapid deployment and organization of thousands of personnel and hundreds of fire engines, aircraft, and bulldozers." Data speeds were reduced to 1/200, interfering with the vehicle's ability to "function effectively."

Santa Clara Fire communicated with Verizon via email about the throttling and requested that it be "immediately lifted for public safety purposes," but Verizon staff demanded the fire department update to a new plan before service could be restored.

Verizon representatives confirmed the throttling, but, rather than restoring us to an essential data transfer speed, they indicated that County Fire would have to switch to a new data plan at more than twice the cost, and they would only remove throttling after we contacted the Department that handles billing and switched to the new data plan.

As Ars Technica points out, even when net neutrality rules were in effect, major carriers imposed throttling during times of network congestion. The fire department claims, however, that it was throttled at all times (not just at peak congestion) once the vehicle's 25GB data limit was exceeded.

Net neutrality rules also allowed for Internet users to file complaints for unjust or unreasonable prices and practices, but the complaint option has been eliminated, giving Santa Clara no options for contacting the FCC over Verizon's practices.

Bowden said that Verizon's throttling had a "significant impact" on the fire department's ability to provide emergency services. The Mendocino fire was also not the only time Verizon's throttling limited fire services, with other incidents occurring in December and June.

According to Bowden, the Santa Clara Fire Department believes that Verizon is going to continue to use catastrophic events to force public agencies into higher-cost data plans.

In light of our experience, County Fire believes it is likely that Verizon will continue to use the exigent nature of public safety emergencies and catastrophic events to coerce public agencies into higher cost plans ultimately paying significantly more for mission critical service-even if that means risking harm to public safety during negotiations.

After a long series of emails (PDF) with Verizon, the Santa Clara Fire Department was ultimately required to purchase a data plan that costs $99.99 per month for the first 20GB of data usage and $8 per gigabyte afterwards to avoid throttling during emergencies.

Update: Verizon provided the following statement to The Verge:

This situation has nothing to do with net neutrality or the current proceeding in court. We made a mistake in how we communicated with our customer about the terms of its plan. Like all customers, fire departments choose service plans that are best for them. The customer purchased a government contract plan for a high-speed wireless data allotment at a set monthly cost. Under this plan, users get an unlimited amount of data, but speeds are reduced when they exceed their allotment until the next billing cycle.

Regardless of the plan emergency responders choose, we have a practice to remove data speed restrictions when contacted in emergency situations. We have done that many times, including for emergency personnel responding to these tragic fires. In this situation, we should have lifted the speed restriction when our customer reached out to us. This was a customer support mistake. We are reviewing the situation and will fix any issues going forward.

Note: Due to the political nature of the discussion regarding this topic, the discussion thread is located in our Politics, Religion, Social Issues forum. All forum members and site visitors are welcome to read and follow the thread, but posting is limited to forum members with at least 100 posts.

Popular Stories

Apple CarPlay Ultra instrument cluster themes 01

Apple's 'CarPlay Ultra' Experience Now Available

Thursday May 15, 2025 5:07 am PDT by
Apple today announced that its next-generation CarPlay experience, now dubbed "CarPlay Ultra" begins rolling out today, starting with Aston Martin vehicles. Subscribe to the MacRumors YouTube channel for more videos. CarPlay Ultra is now available with new Aston Martin vehicle orders in the U.S. and Canada. It will also be available for existing models that feature the brand's next-generation ...
Apple CarPlay Ultra instrument cluster themes 01

Apple's CarPlay Ultra Is Here – Does Your iPhone Support It?

Thursday May 15, 2025 5:17 am PDT by
Apple's recently announced CarPlay Ultra promises a deeply integrated in-car experience, but not all iPhone users will be able to take advantage of the new feature. According to Apple's press release, CarPlay Ultra requires an iPhone 12 or later running iOS 18.5 or later. This means if you're using an iPhone 11, iPhone XR, or any older model, you'll need to upgrade your device to access...
iOS 18

Apple Releases iOS 18.5 With New Wallpaper, Screen Time Changes, Carrier Satellite Support for iPhone 13 and More

Monday May 12, 2025 10:06 am PDT by
Apple today released iOS 18.5 and iPadOS 18.5, the fifth updates to the iOS 18 and iPadOS 18 operating systems that came out last September. iOS 18.5 and iPadOS 18.5 come a little over a month after Apple released iOS 18.4 and iPadOS 18.4. The new software can be downloaded on eligible iPhones and iPads over-the-air by going to Settings > General > Software Update. The iOS 18.5 update has a...
iPhone 12 Made in India

Trump Tells Tim Cook to Stop Building iPhones in India

Thursday May 15, 2025 2:21 am PDT by
President Donald Trump has asked Apple CEO Tim Cook to halt the company's manufacturing expansion in India, in a potential disruption of Apple's plan to shift iPhone production away from China. "I had a little problem with Tim Cook yesterday," Trump said during his state visit to Qatar, according to Bloomberg. "He is building all over India." "They [India] have offered us a deal where...
CarPlay Ultra Climate Controls

Apple Says These Vehicle Brands Plan to Offer All-New CarPlay Ultra

Thursday May 15, 2025 8:13 am PDT by
Apple today announced the launch of CarPlay Ultra, the long-awaited next-generation version of its CarPlay software system for vehicles. CarPlay Ultra features deep integration with a vehicle's instrument cluster and systems, built-in Radio and Climate apps, customizable widgets, and more. The interface is tailored to each vehicle model and automaker's identity, and drivers can also adjust...
apple music

Apple Music Gets New Transfer Tool to Make Switching From Spotify Easier

Wednesday May 14, 2025 5:17 pm PDT by
Apple this week introduced a new feature designed to allow prospective Apple Music users to import their saved music and playlists from third-party music services to Apple Music. The feature is either in an expanded testing phase or it has started rolling out, and it is available in Australia and New Zealand according to an Apple Support document. Signs of the transfer option first surfaced...
maxresdefault

Here's the First Real-World Look at Apple's CarPlay Ultra

Thursday May 15, 2025 5:52 am PDT by
The first videos of Apple's CarPlay Ultra experience are now available, providing a never-before-seen look at the long-anticipated iPhone-linked infotainment software. British automaker Aston Martin today shared the first video of Apple's CarPlay Ultra experience in-action, followed by a detailed walk-through of the CarPlay Ultra system on Top Gear's YouTube channel, which provides the...

Top Rated Comments

asdavis10 Avatar
88 months ago
Verizon doing what Verizon does. At least they are consistent no matter who the customer is.
Score: 76 Votes (Like | Disagree)
AustinIllini Avatar
88 months ago
Maybe Trump can do us a favor for once and go after these crooks. Oh wait...
Score: 57 Votes (Like | Disagree)
orev Avatar
88 months ago
Allowing companies to advertise "unlimited" where they get to redefine that word however they like is FRAUD, plain and simple. It always has been, and this is not a net neutrality issue -- it's a false advertising one.
Score: 51 Votes (Like | Disagree)
e-coli Avatar
88 months ago
Verizon Unlimited*

*not unlimited.

Now that their abuse of the English language cost lives and property, will they pay a price?
Score: 43 Votes (Like | Disagree)
filmantopia Avatar
88 months ago
Wow, this is just evil. I.e. standard practice for most massive corporations.
Score: 42 Votes (Like | Disagree)
lunarworks Avatar
88 months ago
Some corporations just want to watch the world burn.
Score: 37 Votes (Like | Disagree)