Apple Outlines 2018 MacBook Pro Repair Options and Parts Availability

Apple has outlined repair options and parts availability for the new 2018 MacBook Pro in an internal document distributed to Apple Stores and Apple Authorized Service Providers on Friday and obtained by MacRumors.


If a defective 2018 MacBook Pro is taken to an Apple Store, the Genius Bar will be able to mail it to an off-site Apple Repair Center, which will be able to repair minor components beginning in late July, and major components beginning in late September, according to the document, which doesn't specify the minor-major distinction.

Apple Stores and Apple Authorized Service Providers will only be able to perform limited on-site repairs until service inventory of replacement parts becomes available, as is often the case with a new Apple product:

  • Apple says the new 13-inch MacBook Pro with Touch Bar models have a "new" power adapter, with replacements available in late July. The adapter is still 61W, according to Apple's website, and its external design seems to remain the same, so any potential changes may be internal.

  • Keycap kits will be available in mid-August. Hopefully they will be needed less, as iFixit discovered the 2018 MacBook Pro has a thin, silicone barrier underneath each key, which they believe is to prevent dust and other particulates from causing keys to stick, repeat, or function inconsistently. Apple hasn't confirmed that theory, only saying the third-generation keyboards are quieter.

  • Other service parts will be available in late September.

MacRumors received this information from a reliable source, but repair options and service parts availability may vary based on store or repair shop, region, and so forth. These are only guidelines that are subject to change.

To initiate a repair, head to the Contact Apple Support portal, select Mac → Mac notebooks, select the category and type of issue, select Bring in for Repair, and book an appointment with an Apple Store or Apple Authorized Service Provider. There are also phone, chat, and email options for troubleshooting.

Related Roundup: MacBook Pro

Top Rated Comments

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Avatar
30 months ago

Too bad Apple's behaviour with repairs and parts is disgusting. Hard to give them any respect after watching THIS:

I take every thing Linus says with a big grain of salt. Remember his income is based on being controversial.
Score: 27 Votes (Like | Disagree)
Avatar
30 months ago

I take every thing Linus says with a big grain of salt. Remember his income is based on being controversial.

That's a complete lie.

*Edit: I can't believe people are actually liking your comment.
Score: 16 Votes (Like | Disagree)
Avatar
30 months ago
My jaw dropped when this happened...

Score: 14 Votes (Like | Disagree)
Avatar
30 months ago

Too bad Apple's behaviour with repairs and parts is disgusting. Hard to give them any respect after watching THIS:

So, what did just happen besides a YouTube diva opened "his" computer and break it on purpose, break everything, and then blamed on Apple? Being sponsored by a company that wants to instill in your head that Apple repairs are BAD FOR YOU, has things like that...

That's a complete lie.

*Edit: I can't believe people are actually liking your comment.

Is this a lie too?

Score: 12 Votes (Like | Disagree)
Avatar
30 months ago
I think I’m gonna sit this generation out. Part of Apple’s problem is that a fanboy like me sees no reason to upgrade a 2013 iMac and 2014 13” MBP... it’s that good.
Score: 12 Votes (Like | Disagree)
Avatar
30 months ago
With their track record on this keyboard mechanism, it's a huge gamble buying this model unless you wait 6 months to see how it works out for the early adopters.

It sounds like the exact same mechanism with a dust barrier around each key, and apple is just crossing their fingers it actually keeps the dust out. It's as susceptible as ever if any dust passes the barrier.
Score: 11 Votes (Like | Disagree)

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