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Apple Outlines 2018 MacBook Pro Repair Options and Parts Availability

Apple has outlined repair options and parts availability for the new 2018 MacBook Pro in an internal document distributed to Apple Stores and Apple Authorized Service Providers on Friday and obtained by MacRumors.


If a defective 2018 MacBook Pro is taken to an Apple Store, the Genius Bar will be able to mail it to an off-site Apple Repair Center, which will be able to repair minor components beginning in late July, and major components beginning in late September, according to the document, which doesn't specify the minor-major distinction.

Apple Stores and Apple Authorized Service Providers will only be able to perform limited on-site repairs until service inventory of replacement parts becomes available, as is often the case with a new Apple product:
  • Apple says the new 13-inch MacBook Pro with Touch Bar models have a "new" power adapter, with replacements available in late July. The adapter is still 61W, according to Apple's website, and its external design seems to remain the same, so any potential changes may be internal.
  • Keycap kits will be available in mid-August. Hopefully they will be needed less, as iFixit discovered the 2018 MacBook Pro has a thin, silicone barrier underneath each key, which they believe is to prevent dust and other particulates from causing keys to stick, repeat, or function inconsistently. Apple hasn't confirmed that theory, only saying the third-generation keyboards are quieter.
  • Other service parts will be available in late September.
MacRumors received this information from a reliable source, but repair options and service parts availability may vary based on store or repair shop, region, and so forth. These are only guidelines that are subject to change.

To initiate a repair, head to the Contact Apple Support portal, select Mac → Mac notebooks, select the category and type of issue, select Bring in for Repair, and book an appointment with an Apple Store or Apple Authorized Service Provider. There are also phone, chat, and email options for troubleshooting.

Related Roundup: MacBook Pro
Buyer's Guide: MacBook Pro (Buy Now)


Top Rated Comments

(View all)

13 weeks ago

Too bad Apple's behaviour with repairs and parts is disgusting. Hard to give them any respect after watching THIS:

[MEDIA=youtube]LwEInwvFbwk[/MEDIA]


I take every thing Linus says with a big grain of salt. Remember his income is based on being controversial.
Rating: 27 Votes
13 weeks ago

I take every thing Linus says with a big grain of salt. Remember his income is based on being controversial.


That's a complete lie.

*Edit: I can't believe people are actually liking your comment.
Rating: 16 Votes
13 weeks ago
My jaw dropped when this happened...

[MEDIA=youtube]MG_NRcy5mxU[/MEDIA]
Rating: 14 Votes
13 weeks ago
I think I’m gonna sit this generation out. Part of Apple’s problem is that a fanboy like me sees no reason to upgrade a 2013 iMac and 2014 13” MBP... it’s that good.
Rating: 12 Votes
13 weeks ago

Too bad Apple's behaviour with repairs and parts is disgusting. Hard to give them any respect after watching THIS:

[MEDIA=youtube]LwEInwvFbwk[/MEDIA]


So, what did just happen besides a YouTube diva opened "his" computer and break it on purpose, break everything, and then blamed on Apple? Being sponsored by a company that wants to instill in your head that Apple repairs are BAD FOR YOU, has things like that...

That's a complete lie.

*Edit: I can't believe people are actually liking your comment.


Is this a lie too?

Rating: 12 Votes
13 weeks ago
Too bad Apple's behaviour with repairs and parts is disgusting. Hard to give them any respect after watching THIS:

[MEDIA=youtube]LwEInwvFbwk[/MEDIA]
Rating: 11 Votes
13 weeks ago

Not so. The likes of Linus, Louis Rossmann and Snazzy Labs are revealing the incompetence of Apple after sales service such as no one qualified to carry out repairs on the iMac Pro.
Remember Linus, Louis Rossman and Snazzy Labs are no more than revealing the truth regarding modern Apple and their shoddy practices.
Even the products are a shadow of their former selves. For example with the MacBook Pro too much has been sacrificed for the sake of thinness. Place the modern Retina MacBook Pro design against that of the design introduced in 2012 and the older is vastly more versatile and flexible connectivity wise. Yes I am of course making reference to Apple's obsession with USB-C.


The only reason it's true, to you, is because his opinions are consistent with your opinions. Agreement does not equate to truth.

You have opinions and beliefs, not facts.

I have differing opinions. My opinions and your opinions can't both be facts (and maybe neither are facts). Facts require far more proof than anyone here, regardless of opinion, is able to provide.

Individual cases of incompetence or ignorance (like Shaggy's "The Apple Store Genius Bar Broke My $5000 iMac") cannot be used as proof of an entire organization's incompetence or ignorance. They are individual examples, no matter how loudly shouted. And in an organization that exists to service over one billion active devices, even if just one percent of those devices need service annually, that's ten million service cases. So even if you gathered up one thousand examples of incompetence, that's 0.01 percent of all service cases.

There would still be the question of whether that's a valid statistical sample. Otherwise, all you have is "1,000 dissatisfied customers agree that Apple sucks."

Apple claims (and other independent organizations report) approximately 95% customer satisfaction with Apple service, which is higher than any other large service organization. If that is at all accurate, then out of my hypothetical 10 million repair cases annually, there would be 500,000 unhappy customers, some of whom would undoubtedly complain on the interweb. Big numbers breed big numbers, but 9.5 million is still way bigger than 500,000. Of course, there's also the problem of humans having trouble comprehending large numbers. Let's bring it down to something anyone can understand. I have a $10 bill, you have five pennies. Let's go shopping!
Rating: 11 Votes
13 weeks ago
With their track record on this keyboard mechanism, it's a huge gamble buying this model unless you wait 6 months to see how it works out for the early adopters.

It sounds like the exact same mechanism with a dust barrier around each key, and apple is just crossing their fingers it actually keeps the dust out. It's as susceptible as ever if any dust passes the barrier.
Rating: 11 Votes
13 weeks ago

I take every thing Linus says with a big grain of salt. Remember his income is based on being controversial.


This is one example where he doesn't need to be controversial, because the subject matter takes care of that already. I watched his video and it's all true; any Apple service technician would confirm the same, but of course there are non-disclosure agreements binding us from ever saying publicly.




Linus, Louis and Snazzy also are sponsored by iFixit.


iFixit sponsors Linus Media Group. Not Louis Rossmann. The only common denominator between iFixit and those three YouTubers is they support the Repair Organisation (https://repair.org), who are currently advocating for Right to Repair legislation.

Just because people get behind a common cause doesn't mean they're handing each other kickbacks.


iFixit sells counterfeit stuff that pay for their repair guides.


Counterfeit implies fake, or a product claiming to be something it isn't. iFixit's replacement parts have no Apple logos, copyright or trademark information. They make it extremely clear the parts are aftermarket replacements, not sourced from Apple.


Rossmann is full of BS, if you like him so much, why don't you go to his channel discussing him within the comments section?


Louis Rossmann has provided more information to independent and even qualified repair technicians than Apple has. Apple's internal documentation for AASPs is garbage, useless for fault finding, and often makes it impossible to accurately isolate complex faults to individual components. I improved my diagnostic accuracy, first-time fix capabilities and even data recovery success rate from tips learned in Louis' videos.

He explains the fault. He shows the fault. He shows why it happens and how to fix it. The videos aren't edited or abridged. He believes everyone should have the right to learn how their electronics work and the skills to repair them, should they so choose.

The difference of course is that Louis gives his information away for free. Apple charged $250/year for an Apple Certified Mac Technician certification.

But Louis is full of BS? F**k. That comment section looks pretty appealing at the moment, if only in knowing that you won't be there.


I don't have more time to waste discussing those harlots.

The difference between

-

Is just a sweet, sweet lie.


It's no more a lie than the markup and overheads any other retailer places on their goods. iFixit buys components at wholesale, charges extra to cover import fees, transport and taxes where applicable, to cover staff expenses associated with testing, stocking and supporting that component, and of course making a profit, like any business.

And look at your own example for a moment. 23-53 days dispatch from AliExpress. It had better be damn cheap, because that's a massive lead time compared to a few days at iFixit.

But keep in mind that the iFixit components come with a lifetime warranty against failures, and I'm pretty confident the AliExpress one doesn't. They've been remarkably good about honouring those warranties too. One email or call, provide the invoice number, and they've exchanged the component or sent out a replacement with minimal fuss.

It's extremely handy for service tools too. Two years in, the screwdriver is a little worn, send them an email and receive a replacement driver head shipped, free of charge. And believe it or not, AASPs can and sometimes do use iFixit tools, because the cost to quality ratio and after-sales support is better than with the tools Apple sells.

So there's a reason the iFixit battery is more expensive. The service is better. You can't claim that Apple customers pay the premium for Apple products because the after-sales support is so good, then chastise iFixit for following the same business model.


Why are you trying to defend Apple with LIES?


It's not uncommon. People that love Apple will love Apple, even against their official position sometimes, even against the word of those people that dedicate their time and energy to learning the products while finding and fixing their flaws, and helping others do so to continue enjoying those products.
Rating: 8 Votes
13 weeks ago

Will people finally stop debating about whether or not Apple meant to keep debris out of the keyboard or make the keys quieter...

We have our answer.


We do? We have Apple’s statement on why the keyboard change, but no actual evidence either way yet and won’t for several months.
Rating: 8 Votes

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