Apple Outlines 2018 MacBook Pro Repair Options and Parts Availability

Apple has outlined repair options and parts availability for the new 2018 MacBook Pro in an internal document distributed to Apple Stores and Apple Authorized Service Providers on Friday and obtained by MacRumors.

2018 macbook pro repair
If a defective 2018 MacBook Pro is taken to an Apple Store, the Genius Bar will be able to mail it to an off-site Apple Repair Center, which will be able to repair minor components beginning in late July, and major components beginning in late September, according to the document, which doesn't specify the minor-major distinction.

Apple Stores and Apple Authorized Service Providers will only be able to perform limited on-site repairs until service inventory of replacement parts becomes available, as is often the case with a new Apple product:

  • Apple says the new 13-inch MacBook Pro with Touch Bar models have a "new" power adapter, with replacements available in late July. The adapter is still 61W, according to Apple's website, and its external design seems to remain the same, so any potential changes may be internal.

  • Keycap kits will be available in mid-August. Hopefully they will be needed less, as iFixit discovered the 2018 MacBook Pro has a thin, silicone barrier underneath each key, which they believe is to prevent dust and other particulates from causing keys to stick, repeat, or function inconsistently. Apple hasn't confirmed that theory, only saying the third-generation keyboards are quieter.

  • Other service parts will be available in late September.

MacRumors received this information from a reliable source, but repair options and service parts availability may vary based on store or repair shop, region, and so forth. These are only guidelines that are subject to change.

To initiate a repair, head to the Contact Apple Support portal, select Mac → Mac notebooks, select the category and type of issue, select Bring in for Repair, and book an appointment with an Apple Store or Apple Authorized Service Provider. There are also phone, chat, and email options for troubleshooting.

Related Roundups: MacBook Pro 13", MacBook Pro 16"
Related Forum: MacBook Pro

Top Rated Comments

jerryk Avatar
38 months ago
Too bad Apple's behaviour with repairs and parts is disgusting. Hard to give them any respect after watching THIS:

I take every thing Linus says with a big grain of salt. Remember his income is based on being controversial.
Score: 27 Votes (Like | Disagree)
bladerunner2000 Avatar
38 months ago
I take every thing Linus says with a big grain of salt. Remember his income is based on being controversial.
That's a complete lie.

*Edit: I can't believe people are actually liking your comment.
Score: 16 Votes (Like | Disagree)
mobi Avatar
38 months ago
My jaw dropped when this happened...

Score: 14 Votes (Like | Disagree)
TimmeyCook Avatar
38 months ago
Too bad Apple's behaviour with repairs and parts is disgusting. Hard to give them any respect after watching THIS:

So, what did just happen besides a YouTube diva opened "his" computer and break it on purpose, break everything, and then blamed on Apple? Being sponsored by a company that wants to instill in your head that Apple repairs are BAD FOR YOU, has things like that...

That's a complete lie.

*Edit: I can't believe people are actually liking your comment.
Is this a lie too?

Score: 12 Votes (Like | Disagree)
Blackstick Avatar
38 months ago
I think I’m gonna sit this generation out. Part of Apple’s problem is that a fanboy like me sees no reason to upgrade a 2013 iMac and 2014 13” MBP... it’s that good.
Score: 12 Votes (Like | Disagree)
DevNull0 Avatar
38 months ago
With their track record on this keyboard mechanism, it's a huge gamble buying this model unless you wait 6 months to see how it works out for the early adopters.

It sounds like the exact same mechanism with a dust barrier around each key, and apple is just crossing their fingers it actually keeps the dust out. It's as susceptible as ever if any dust passes the barrier.
Score: 11 Votes (Like | Disagree)

Top Stories

16 inch macbook pro m2 render

When Can We Expect the Redesigned MacBook Pros Now?

Wednesday June 16, 2021 7:11 am PDT by
With no sign of redesigned MacBook Pro models at this year's WWDC, when can customers expect the much-anticipated new models to launch? A number of reports, including investor notes from Morgan Stanley and Wedbush analysts, claimed that new MacBook Pro models would be coming during this year's WWDC. This did not happen, much to the disappointment of MacBook Pro fans, who have been...
maxresdefault

Apple CEO Tim Cook: Sideloading Apps Would 'Destroy the Security' of the iPhone

Wednesday June 16, 2021 10:49 am PDT by
Apple CEO Tim Cook this morning participated in a virtual interview at the VivaTech conference, which is described as Europe's biggest startup and tech event. Cook was interviewed by Guillaume Lacroix, CEO and founder of Brut, a media company that creates short-form video content. Much of the discussion centered on privacy, as it often does in interviews that Cook participates in. He...
2021 back t0 school

Apple Launches 2021 Back to School Promotion: Free AirPods With Eligible Mac or iPad Purchase

Thursday June 17, 2021 4:56 am PDT by
Apple today launched its seasonal back-to-school sale for the upcoming school year in the United States and Canada, offering students free AirPods alongside purchases of select Macs and iPad models. Similar to last year's promotion, this year's offer includes free AirPods alongside the purchase of a MacBook Air, MacBook Pro, the new 24-inch iMac, the Mac Pro, Mac mini, and the new M1-powered ...
m1 imac back

Some M1 iMac Models Shipping With Crooked Mountings

Monday June 14, 2021 12:50 pm PDT by
Some M1 iMacs appear to have a manufacturing defect that causes the display to be mounted on the stand in a way that's not perfectly aligned, leading to a crooked display. YouTuber iPhonedo over the weekend published a review of the M1 iMac, and he found that his machine appeared to be tilted on one side, a mounting disparity that was visibly noticeable and proved with a ruler. Another...
apple watch 6s 202009

Bloomberg: Apple Watch Series 7 to Feature Thinner Screen Bezels, Faster Processor, and Updated Ultra Wideband Tech

Monday June 14, 2021 3:41 am PDT by
This year's Apple Watch Series 7 is likely to have thinner display bezels and use a new lamination technique that brings the display closer to the front cover, according to Bloomberg's Mark Gurman. From the report: The Cupertino, California-based tech giant is planning to refresh the line this year -- with a model likely dubbed the Apple Watch Series 7 -- by adding a faster processor,...
files app ipados 15

iPadOS 15: Files App Gains NTFS Support, Progress Indicator, and More

Tuesday June 15, 2021 3:41 am PDT by
Apple in iPadOS 15 has added the ability to access NTFS-formatted media from within the Files app. The additional support for the Windows-related format, first discovered by YouTuber Steven Fjordstrøm, is read-only, so like on macOS you can't modify files stored on NTFS devices, but you can at least copy any data on them for working on elsewhere on your iPad. The Files app has also gotten a...
applecare lower prices

Apple Lowers Prices of AppleCare+ Plans for M1 MacBook Air and MacBook Pro

Thursday June 17, 2021 7:33 am PDT by
Apple today lowered the prices of AppleCare+ plans for MacBook Air and 13-inch MacBook Pro models equipped with the M1 chip. Coverage offered by the plans, as well as accidental damage fees, appear to remain unchanged. In the United States, AppleCare+ for the MacBook Air now costs $199, down from $249. The new price applies to both M1 and Intel-based MacBook Air models, although Apple no...
maxresdefault

Demo: Check Out AirPlay 2 on a Mac in macOS Monterey

Tuesday June 15, 2021 11:57 am PDT by
With macOS Monterey, Apple has introduced expanded AirPlay 2 support, so you can AirPlay content from an iPhone, iPad, or even another Mac to your main Mac. We thought we'd do a quick demo of this handy new feature in our latest YouTube video. Subscribe to the MacRumors YouTube channel for more videos. With AirPlay to Mac, you can extend or mirror an Apple device's display to a Mac, and since ...
apple new iphone case colors

Apple Releases New Sunflower, Cloud Blue and Electric Orange iPhone 12 Cases

Monday June 14, 2021 11:12 am PDT by
Apple today released silicone iPhone cases for the iPhone 12, 12 Pro, 12 Pro Max, and 12 mini in a series of new colors that include sunflower, cloud blue, and electric orange. Sunflower is a bright yellow shade, cloud blue is a soft, light blue, and electric orange is a bright orange that's darker than the kumquat color and more orange than pink citrus. The new cases are priced starting...
apple watch edition series 5 ceramic black prototype

Apple Planned Black Ceramic Apple Watch Edition Series 5

Wednesday June 16, 2021 5:45 am PDT by
Apple considered offering a black version of the ceramic Apple Watch Edition Series 5, according to newly-shared images of the prototype casing. The images, shared on Twitter by the prototype collector and leaker known as "Mr. White," show a prototype black ceramic Apple Watch casing, alongside the white ceramic version. The ceramic Apple Watch Edition Series 5 was never available in a...