Apple Outlines 2018 MacBook Pro Repair Options and Parts Availability

Apple has outlined repair options and parts availability for the new 2018 MacBook Pro in an internal document distributed to Apple Stores and Apple Authorized Service Providers on Friday and obtained by MacRumors.

2018 macbook pro repair
If a defective 2018 MacBook Pro is taken to an Apple Store, the Genius Bar will be able to mail it to an off-site Apple Repair Center, which will be able to repair minor components beginning in late July, and major components beginning in late September, according to the document, which doesn't specify the minor-major distinction.

Apple Stores and Apple Authorized Service Providers will only be able to perform limited on-site repairs until service inventory of replacement parts becomes available, as is often the case with a new Apple product:

  • Apple says the new 13-inch MacBook Pro with Touch Bar models have a "new" power adapter, with replacements available in late July. The adapter is still 61W, according to Apple's website, and its external design seems to remain the same, so any potential changes may be internal.

  • Keycap kits will be available in mid-August. Hopefully they will be needed less, as iFixit discovered the 2018 MacBook Pro has a thin, silicone barrier underneath each key, which they believe is to prevent dust and other particulates from causing keys to stick, repeat, or function inconsistently. Apple hasn't confirmed that theory, only saying the third-generation keyboards are quieter.

  • Other service parts will be available in late September.

MacRumors received this information from a reliable source, but repair options and service parts availability may vary based on store or repair shop, region, and so forth. These are only guidelines that are subject to change.

To initiate a repair, head to the Contact Apple Support portal, select Mac → Mac notebooks, select the category and type of issue, select Bring in for Repair, and book an appointment with an Apple Store or Apple Authorized Service Provider. There are also phone, chat, and email options for troubleshooting.

Related Forum: MacBook Pro

Top Rated Comments

jerryk Avatar
60 months ago
Too bad Apple's behaviour with repairs and parts is disgusting. Hard to give them any respect after watching THIS:

I take every thing Linus says with a big grain of salt. Remember his income is based on being controversial.
Score: 27 Votes (Like | Disagree)
bladerunner2000 Avatar
60 months ago
I take every thing Linus says with a big grain of salt. Remember his income is based on being controversial.
That's a complete lie.

*Edit: I can't believe people are actually liking your comment.
Score: 16 Votes (Like | Disagree)
mobi Avatar
60 months ago
My jaw dropped when this happened...

Score: 14 Votes (Like | Disagree)
TimmeyCook Avatar
60 months ago
Too bad Apple's behaviour with repairs and parts is disgusting. Hard to give them any respect after watching THIS:

So, what did just happen besides a YouTube diva opened "his" computer and break it on purpose, break everything, and then blamed on Apple? Being sponsored by a company that wants to instill in your head that Apple repairs are BAD FOR YOU, has things like that...

That's a complete lie.

*Edit: I can't believe people are actually liking your comment.
Is this a lie too?

Score: 12 Votes (Like | Disagree)
Blackstick Avatar
60 months ago
I think I’m gonna sit this generation out. Part of Apple’s problem is that a fanboy like me sees no reason to upgrade a 2013 iMac and 2014 13” MBP... it’s that good.
Score: 12 Votes (Like | Disagree)
DevNull0 Avatar
60 months ago
With their track record on this keyboard mechanism, it's a huge gamble buying this model unless you wait 6 months to see how it works out for the early adopters.

It sounds like the exact same mechanism with a dust barrier around each key, and apple is just crossing their fingers it actually keeps the dust out. It's as susceptible as ever if any dust passes the barrier.
Score: 11 Votes (Like | Disagree)

Popular Stories

iOS 16

iOS 16.3 Now Available for Your iPhone With These 4 New Features

Friday February 3, 2023 1:13 pm PST by
Apple released iOS 16.3 in late January following nearly six weeks of beta testing. The software update is available for the iPhone 8 and newer, and while it is a relatively minor update, it still includes a handful of new features, changes, and bug fixes. Below, we've recapped new features in iOS 16.3, including support for physical security keys as a two-factor authentication option for...
ipad air purple

Deals: M1 iPad Air Hits Record-Low Prices at TigerDirect, Starting at $313.99 (48% Off)

Saturday February 4, 2023 10:05 am PST by
Online retailer TigerDirect has slashed pricing on the M1 iPad Air in several colors, offering the base 64GB configuration for just $313.99 in Purple and Pink. Note: MacRumors is an affiliate partner with TigerDirect. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running. That's a savings of 48% compared to Apple's normal $599.00...
Apple Silicon Teal Feature

The Next Big Apple Silicon Device May Not Be a Mac or iPad

Wednesday February 1, 2023 3:57 am PST by
Apple's next device with an Apple silicon chip may not be a Mac or an iPad, but rather an advanced external display, according to recent reports. The display, which is rumored to arrive this year, is expected to sit somewhere between the $1,599 Studio Display and the $4,999 Pro Display XDR – but more exact information about the device's positioning and price point is as yet unknown. While ...
iPhone 14 Pro Purple Side Perspective Feature Purple

Gurman: Apple Considering New High-End iPhone Alongside Pro and Pro Max

Sunday February 5, 2023 6:07 am PST by
Apple has discussed selling a new top-of-the-line iPhone alongside the Pro and Pro Max models in 2024 at the earliest, according to Bloomberg's Mark Gurman. Based on this timeframe, the device would be part of the iPhone 16 lineup or later. In a September 2022 edition of his weekly "Power On" newsletter, Gurman said there was "potential" for an iPhone 15 Ultra to replace the iPhone 15 Pro...
HomePod 2 White and Midnight Feature Purple Blue

Apple Explains Why HomePod Was Released Again, Wi-Fi 4 Limitation, and More

Thursday February 2, 2023 7:57 am PST by
Apple's VP of hardware engineering Matthew Costello and product marketing employee Alice Chan recently spoke with Men's Journal and TechCrunch about the new second-generation HomePod in wide-ranging interviews about the smart speaker. Apple discontinued the original full-size HomePod in March 2021 after multiple reports indicated that sales of the speaker were lackluster, but Chan told Men's ...
webkit vs chromium feature

Google Working on Browser for iOS That Would Break Apple's App Store Rules

Saturday February 4, 2023 1:30 am PST by
Google's Chromium developers are working on an experimental web browser for iOS that would break Apple's browser engine restrictions, The Register reports. The experimental browser, which is being actively pursued by developers, uses Google's Blink engine. Yet if Google attempted to release it on the App Store, it would not pass Apple's App Review process. Apple's App Store rules dictate...
iOS 16

Apple Preparing iOS 16.3.1 Update for iPhone as Wait for iOS 16.4 Beta Continues

Thursday February 2, 2023 6:41 am PST by
Apple appears to be preparing an iOS 16.3.1 update for the iPhone, based on evidence of the software in our website's analytics logs this week. It's unclear when the update will be released, but it will likely be available at some point in February. The same logs have accurately foreshadowed the release of several previous updates, including iOS 16.0.3 and iOS 16.1.1 most recently, so they...
maxresdefault

Hands-On With Apple's Second-Generation HomePod

Friday February 3, 2023 1:28 pm PST by
Today is the official launch day for the second-generation HomePod that was introduced in January, and we picked one up to compare it to the original HomePod that Apple discontinued in 2021. Subscribe to the MacRumors YouTube channel for more videos. Design wise, the second-generation HomePod looks a lot like the first-generation model, featuring the same rounded design and acoustic mesh...