If you have a damaged iPhone 6 Plus that qualifies for a whole-device replacement, Apple may replace it with an iPhone 6s Plus through March, according to an internal document distributed to Apple Authorized Service Providers today.
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Apple specifically states that "orders for whole unit service inventory of some iPhone 6 Plus models may be substituted to an iPhone 6s Plus until the end of March 2018." MacRumors confirmed the memo's authenticity with multiple sources, who requested to remain anonymous due to their positions.
Apple doesn't specify which iPhone 6 Plus models are eligible, nor does it provide a reason for the substitution, but it likely relates to Apple's shortage of iPhone 6 Plus replacement batteries until late March to early April.
A previous internal document obtained by MacRumors states that Apple no longer manufactures the iPhone 6 Plus, so it likely has to reboot its production lines to replenish its supply of both the device itself and batteries, which would certainly take time. Apple did not respond to our request for comment.
It's possible that some customers who have visited a Genius Bar recently opted for a whole-device replacement rather than waiting until March or April for a new battery, which may have depleted the little supply of iPhone 6 Plus replacement units that Apple had, but this is only speculation on our part.
Apple and most Apple Authorized Service Providers can replace an iPhone's display, battery, speakers, rear camera, or Taptic Engine individually, while a defective Lightning connector, faulty logic board, and most other repairs are generally eligible for a whole-device replacement, our source said.
Your mileage may vary depending on the exact damage to your iPhone and the results of Apple's diagnostic tests. Apple Support can be reached on the web or by scheduling a Genius Bar appointment. Apple Authorized Service Providers can be searched for on Apple's Find Locations page under Service & Support.
Top Rated Comments
(View all)Wow they are spending a lot of money on this issue.
It’s always a catch22....They could honestly do less. We already know they messed up. The damage is done.
If it were me, I'd stop at the reduced battery costs.
- If a company tries to fix something, they get people saying “ah ha! So you admit you are guilty! Too bad, damage is done.”
- If they don’t do anything or limit what they do, they still get people saying “with all your billions, you could at least admit your mistake, come clean, and just replace the product. Greedy.”
They will never make everyone happy.
just my two cents.
It’s always a catch22....
What makes you guys think it has anything to do with the ‘battery replacement’ issue going on??? It could possibly JUST mean that they are VERY low in certain stock of 6plus models.... and maybe a surplus of 6s plus....???!!! Have you ever just sat and thought about how many different models of iphones are STILL in production???? You have almost almost a dozen, and then you have different colors, different memory amounts......- If a company tries to fix something, they get people saying “ah ha! So you admit you are guilty! Too bad, damage is done.”
- If they don’t do anything or limit what they do, they still get people saying “with all your billions, you could at least admit your mistake, come clean, and just replace the product. Greedy.”
They will never make everyone happy.
just my two cents.
Just be F@@@kin happy With the newer model or upgrade if you will!!!!!!
Wow they are spending a lot of money on this issue.
"This issue"? What issue would that be?They could honestly do less. We already know they messed up. The damage is done.
If it were me, I'd stop at the reduced battery costs.
Did you read the part about this being for people who require "whole device replacement"?