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Apple May Replace Some iPhone 6 Plus Models Needing Whole-Device Repairs With iPhone 6s Plus Through March
If you have a damaged iPhone 6 Plus that qualifies for a whole-device replacement, Apple may replace it with an iPhone 6s Plus through March, according to an internal document distributed to Apple Authorized Service Providers today.
Apple specifically states that "orders for whole unit service inventory of some iPhone 6 Plus models may be substituted to an iPhone 6s Plus until the end of March 2018." MacRumors confirmed the memo's authenticity with multiple sources, who requested to remain anonymous due to their positions.
Apple doesn't specify which iPhone 6 Plus models are eligible, nor does it provide a reason for the substitution, but it likely relates to Apple's shortage of iPhone 6 Plus replacement batteries until late March to early April.
A previous internal document obtained by MacRumors states that Apple no longer manufactures the iPhone 6 Plus, so it likely has to reboot its production lines to replenish its supply of both the device itself and batteries, which would certainly take time. Apple did not respond to our request for comment.
It's possible that some customers who have visited a Genius Bar recently opted for a whole-device replacement rather than waiting until March or April for a new battery, which may have depleted the little supply of iPhone 6 Plus replacement units that Apple had, but this is only speculation on our part.
Apple and most Apple Authorized Service Providers can replace an iPhone's display, battery, speakers, rear camera, or Taptic Engine individually, while a defective Lightning connector, faulty logic board, and most other repairs are generally eligible for a whole-device replacement, our source said.
Your mileage may vary depending on the exact damage to your iPhone and the results of Apple's diagnostic tests. Apple Support can be reached on the web or by scheduling a Genius Bar appointment. Apple Authorized Service Providers can be searched for on Apple's Find Locations page under Service & Support.
Apple specifically states that "orders for whole unit service inventory of some iPhone 6 Plus models may be substituted to an iPhone 6s Plus until the end of March 2018." MacRumors confirmed the memo's authenticity with multiple sources, who requested to remain anonymous due to their positions.
Apple doesn't specify which iPhone 6 Plus models are eligible, nor does it provide a reason for the substitution, but it likely relates to Apple's shortage of iPhone 6 Plus replacement batteries until late March to early April.
A previous internal document obtained by MacRumors states that Apple no longer manufactures the iPhone 6 Plus, so it likely has to reboot its production lines to replenish its supply of both the device itself and batteries, which would certainly take time. Apple did not respond to our request for comment.
It's possible that some customers who have visited a Genius Bar recently opted for a whole-device replacement rather than waiting until March or April for a new battery, which may have depleted the little supply of iPhone 6 Plus replacement units that Apple had, but this is only speculation on our part.
Apple and most Apple Authorized Service Providers can replace an iPhone's display, battery, speakers, rear camera, or Taptic Engine individually, while a defective Lightning connector, faulty logic board, and most other repairs are generally eligible for a whole-device replacement, our source said.
Your mileage may vary depending on the exact damage to your iPhone and the results of Apple's diagnostic tests. Apple Support can be reached on the web or by scheduling a Genius Bar appointment. Apple Authorized Service Providers can be searched for on Apple's Find Locations page under Service & Support.
[ 67 comments ]
Top Rated Comments
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21 months ago
Wow they are spending a lot of money on this issue.
They could honestly do less. We already know they messed up. The damage is done.
If it were me, I'd stop at the reduced battery costs.
It’s always a catch22....
- If a company tries to fix something, they get people saying “ah ha! So you admit you are guilty! Too bad, damage is done.”
- If they don’t do anything or limit what they do, they still get people saying “with all your billions, you could at least admit your mistake, come clean, and just replace the product. Greedy.”
They will never make everyone happy.
just my two cents.
21 months ago
It’s always a catch22....
- If a company tries to fix something, they get people saying “ah ha! So you admit you are guilty! Too bad, damage is done.”
- If they don’t do anything or limit what they do, they still get people saying “with all your billions, you could at least admit your mistake, come clean, and just replace the product. Greedy.”
They will never make everyone happy.
just my two cents.
What makes you guys think it has anything to do with the ‘battery replacement’ issue going on??? It could possibly JUST mean that they are VERY low in certain stock of 6plus models.... and maybe a surplus of 6s plus....???!!! Have you ever just sat and thought about how many different models of iphones are STILL in production???? You have almost almost a dozen, and then you have different colors, different memory amounts......
Just be F@@@kin happy With the newer model or upgrade if you will!!!!!!
21 months ago
They should've automatically upgraded ALL 6 Plus owners after selling us that under powered, cheaply built trash we spent a lot of money on. Nope, instead they gave us another one and demanded $150 more...
21 months ago
Wow they are spending a lot of money on this issue.
They could honestly do less. We already know they messed up. The damage is done.
If it were me, I'd stop at the reduced battery costs.
"This issue"? What issue would that be?
Did you read the part about this being for people who require "whole device replacement"?
21 months ago
Got a 6 PLUS sitting in a drawer with the TOUCH DISEASE IC issue. The phone was replaced twice by APPLE and still has the same issue - each replacement (paid to apple) has failed. May bring this device in for another swap to a 6S which is more sturdy and less prone to the IC issue...
21 months ago
It’s always a catch22....
- If a company tries to fix something, they get people saying “ah ha! So you admit you are guilty! Too bad, damage is done.”
- If they don’t do anything or limit what they do, they still get people saying “with all your billions, you could at least admit your mistake, come clean, and just replace the product. Greedy.”
They will never make everyone happy.
just my two cents.
They obviously are struggling with this ever since they started the coverup with the 6+ shutting down at 40% (even with a brand new battery). They should have fixed the issue and done a recall then. They decided to screw around and throttle phones to cover it up. It would have been done and over with years ago. Instead this is dragging out for years. The crazy thing is some people will defend this behavior.
21 months ago
('https://www.macrumors.com/2018/01/19/apple-may-substitute-iphone-6-plus-replacements/')
If you have a damaged iPhone 6 Plus that qualifies for a whole-device replacement, Apple may replace it with an iPhone 6s Plus through March, according to an internal document distributed to Apple Authorized Service Providers today.
Apple specifically states that "orders for whole unit service inventory of some iPhone 6 Plus models may be substituted to an iPhone 6s Plus until the end of March 2018." MacRumors confirmed the memo's authenticity with multiple sources, who requested to remain anonymous due to their positions.
Apple doesn't specify which iPhone 6 Plus models are eligible, nor does it provide a reason for the substitution, but it likely relates to Apple's shortage of iPhone 6 Plus replacement batteries ('https://www.macrumors.com/2018/01/11/iphone-6-plus-battery-replacements-delay/') until late March to early April.
A previous internal document obtained by MacRumors states that Apple no longer manufactures the iPhone 6 Plus, so it likely has to reboot its production lines to replenish its supply of both the device itself and batteries, which would certainly take time. Apple did not respond to our request for comment.
It's possible that some customers who have visited a Genius Bar recently opted for a whole-device replacement rather than waiting until March or April for a new battery, which may have depleted the little supply of iPhone 6 Plus replacement units that Apple had, but this is only speculation on our part.
Apple and most Apple Authorized Service Providers can replace an iPhone's display, battery, speakers, rear camera, or Taptic Engine individually, while a defective Lightning connector, faulty logic board, and most other repairs are generally eligible for a whole-device replacement, our source said.
Your mileage may vary depending on the exact damage to your iPhone and the results of Apple's diagnostic tests. Apple Support can be reached on the web ('http://getsupport.apple.com') or by scheduling a Genius Bar appointment. Apple Authorized Service Providers can be searched for on Apple's Find Locations ('https://locate.apple.com/') page under Service & Support.
Article Link: Apple May Replace Some iPhone 6 Plus Models Needing Whole-Device Repairs With iPhone 6s Plus Through March ('https://www.macrumors.com/2018/01/19/apple-may-substitute-iphone-6-plus-replacements/')
I have a iPhone 6plus and after 18 months of ownership I downloaded the newest build and as soon as I did my restart the Touch ID no longer worked. I took it in for service and they said a repair would cost and they also informed me my battery was weak. Fed up I said dont do anything I will live with it as is. Ive said before in this forum that I had 2 not 1 but 2 MacBook airs (2011 & 2014) that after 2 years I downloaded the newest build and BOTH times the mother board fried and the battery died. I dont believe this was a coincidence. Final analysis : I still buy apple products but I do NOT DL any upgrade build once the unit is up to a year to 14 months old. At the moment I have a late 2016 MacBook Pro w Touchbar with original OS build and its just fine! I refuse to upgrade. One should seriously consider what the latest build offers that you really need ....to me its a risk and sadly I don't trust Apple 100% anymore. IMHO they are hell bent on driving the stock price up via dirty deeds. Again, just my opinion derived from personal experience and I don't think i'm being unfair, unreasonable or whiney.
21 months ago
Make no mistake, the 6 Plus is worst iPhone ever made.
Mine still works fine. No problems ever, despite the dent I put in the back of it when it was new.
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