Logitech has announced in a blog post that it will offer Harmony Link hub owners a free upgrade to the more recent Harmony Hub before it bricks the older smart home controller in early 2018.

Previously, the company had offered owners who were out of warranty a 35 percent discount on the newer $100 hub to compensate for the six-year-old Harmony Link's deactivation in spring of next year, when the device's encryption certificate expires. But the news sparked an online backlash according to Wired, and Logitech has decided to reverse course.

LogitechHarmonyLink TA

Logitech Harmony Link

If you are a Harmony Link user, we will reach out to you between now and March 2018 to make arrangements to replace your Link with a free Harmony Hub, a product with similar app-based remote control features to Link, with the added benefit of controlling many popular connected home devices plus, it works with popular voice assistants.

Additionally, Harmony Link customers that have already redeemed their 35% discount on a Harmony Hub will also be refunded the full amount they paid for the replacement. Again, we will be in touch with you regarding these updates between now and March 2018, before your Harmony Link will no longer function.

Logitech said it decided to end support for the Harmony Link "because we would be acting irresponsibly by continuing the service knowing its potential/future vulnerability".

As for why it couldn't just patch the device or extend the license, the company explained that the newer Harmony Hub has around 40 times as many users as the Link, so focusing support and services on the former was a better use of its resources.

Logitech has also responded to suggestions that it had been pressing the mute button on angry customers in its forums by censoring the phrase "class action lawsuit" in complaint threads.

Logitech said the removal was due to a list of auto-blocked keywords in its Community Terms of Service, which doesn't allow solicitation, including legal solicitation. The company has now unblocked the phrase and is in the process of reviewing all of its forbidden forum words and phrases.

Top Rated Comments

OllyW Avatar
59 months ago
Asian company. About 200 years behind the rest of the world in customer support and loyalty. Once you buy it, we owe you nothing.
Logitech are a Swiss Company.
Score: 16 Votes (Like | Disagree)
ImNoSuperMan Avatar
59 months ago
Well done logitech. Decision to brick the device which was sold as late as this year was in bad taste. But all's well that ends well. Harmony Hub is an exceptional device which does everything the link did and more. No one can complain now.
Score: 4 Votes (Like | Disagree)
CarpalMac Avatar
59 months ago
If you are a Harmony Link user, we will reach out to you between now and March 2018 to make arrangements to replace your Link with a free Harmony Hub



Seriously though, Logitech lost me as a customer a long time ago after completely ruining the Squeezbox lineup. A true alternative to Sonos, I loved some of the hardware, particularly the Boom. It was a damn shame they killed it off after seeming to neglect it for so long. It seems to be a bad habit of theirs.
Score: 3 Votes (Like | Disagree)
boshii Avatar
59 months ago
“I bought a device 6 years ago and the warranty ended. Now they’re ending support. Wahhhh gimme free stuff cheap company!!”

smh people these days.
They weren’t just ending support, they were bricking the device. Meaning anybody with a fully functioning Link will not be able to use it anymore. It’s not unreasonable to expect Logitech to accommodate those customers.
Score: 3 Votes (Like | Disagree)
Brian Y Avatar
59 months ago
Government not TV makers. TV makers made money on the converters. invalid argument.
Actually your entire argument is invalid.

A better argument would be Samsung, for example, saying "your TV is 6 years old, so we're no longer going to let you use it". This isn't anything to do with a third party/government service being switched off - it's about a device that, in effect, has a built-in kill switch (in the form of a certificate) which they're not going to update.

Another example - say you bought a car, and a few years later Ford said "we're sorry, but the certificate in your ECU is running out, and we're not going to update it, in 6 weeks time your perfectly working car will no longer work, but hey, you can buy a new one for 35% off". It wouldn't be acceptable.

As for Logitech, Harmony is pretty much the only decent remote control system out there. It has bugs, and lacks pretty major features (HomeKit, for example), but it's the best of a bad bunch.
Score: 2 Votes (Like | Disagree)
jotwee Avatar
59 months ago
Asian company. About 200 years behind the rest of the world in customer support and loyalty. Once you buy it, we owe you nothing.
Logitech is Swiss. And operational headquarter in the US.
Score: 2 Votes (Like | Disagree)

Popular Stories

apple ar headset concept 1

Apple's Headset Said to Feature 14 Cameras Enabling Lifelike Avatars, Jony Ive Has Remained Involved With Design

Friday May 20, 2022 6:50 am PDT by
Earlier this week, The Information's Wayne Ma outlined struggles that Apple has faced during the development of its long-rumored AR/VR headset. Now, in a follow-up report, he has shared several additional details about the wearable device. Apple headset render created by Ian Zelbo based on The Information reporting For starters, one of the headset's marquee features is said to be lifelike...
iPhone 14 Purple Lineup Feature

Will the iPhone 14 Be a Disappointment?

Saturday May 21, 2022 9:00 am PDT by
With around four months to go before Apple is expected to unveil the iPhone 14 lineup, the overwhelming majority of rumors related to the new devices so far have focused on the iPhone 14 Pro, rather than the standard iPhone 14 – leading to questions about how different the iPhone 14 will actually be from its predecessor, the iPhone 13. The iPhone 14 Pro and iPhone 14 Pro Max are expected...
sony headphones 1

Sony's New WH-1000XM5 Headphones vs. Apple's AirPods Max

Friday May 20, 2022 12:18 pm PDT by
Sony this week came out with an updated version of its popular over-ear noise canceling headphones, so we picked up a pair to compare them to the AirPods Max to see which headphones are better and whether it's worth buying the $400 WH-1000XM5 from Sony over Apple's $549 AirPods Max. Subscribe to the MacRumors YouTube channel for more videos. First of all, the AirPods Max win out when it comes ...
studio display 3

Apple's Rumored 27-Inch Mini-LED Display Now Said to Launch in October

Friday May 20, 2022 8:07 am PDT by
Apple now plans to release a new 27-inch display with mini-LED backlighting in October due to the Shanghai lockdown, which has resulted in production of the display being delayed, according to display industry consultant Ross Young. In a tweet, Young said Apple is in the process of moving production of the display from Quanta Computer to a different supplier and/or location, resulting in a...
HomePodandMini feature green

Kuo: Apple to Release New HomePod in Late 2022 or Early 2023

Friday May 20, 2022 8:55 am PDT by
Apple is working on an updated version of the HomePod that could come in the fourth quarter of 2022 or the first quarter of 2023, according to Apple analyst Ming-Chi Kuo. Kuo says that there "may not be much innovation in hardware design" for the new HomePod, and there is no word on what size the device will be and if it will be a HomePod mini successor or a larger speaker. Apple would ...
airtag purple

Best Apple Deals of the Week: Save on AirTag, AirPods 3, and iPads

Friday May 20, 2022 8:01 am PDT by
Solid markdowns on the AirTag, AirPods 3, and a few iPad models were introduced this week, and below you'll find all of the best deals of the past few days that are still available to purchase. AirTag Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running. What's the...