Google Pulls Access to YouTube on Amazon's Echo Show Smart Speaker

Google pulled access to YouTube through Amazon's display-based Echo Show smart speaker on Tuesday, a move that appears to have angered Amazon and led to conflicting public statements by both companies over the sudden move.

"Currently, Google is not supporting Youtube on Echo Show." That's the message Alexa started giving Echo Show owners yesterday afternoon when they tried to access the video service. An Amazon spokesperson later confirmed to The Verge that YouTube was no longer available on Echo Show devices, and offered a statement implying that Google's decision had been an unwelcome surprise.

Google made a change today around 3 pm. YouTube used to be available to our shared customers on Echo Show. As of this afternoon, Google has chosen to no longer make YouTube available on Echo Show, without explanation and without notification to customers. There is no technical reason for that decision, which is disappointing and hurts both of our customers.

Google issued its own statement to The Verge shorty afterwards, contradicting Amazon's assertion that the move had been made without fair warning.

We've been in negotiations with Amazon for a long time, working towards an agreement that provides great experiences for customers on both platforms. Amazon's implementation of YouTube on the Echo Show violates our terms of service, creating a broken user experience. We hope to be able to reach an agreement and resolve these issues soon.

The move comes as a blow to Amazon's hopes for its Echo Show smart speaker, given that it has been marketed with a heavy emphasis on the device's display, which lets users see details related to their Alexa queries and watch online video – food recipes for instance, which are often hosted on YouTube.

Google's decision to pull access reflects similar moves by the company to protect its vision of how the YouTube service should function and appear to users. Earlier this month, Google forced popular iOS app ProTube off the App Store after serving the developer multiple takedown requests because it said the app violated YouTube's terms of service.

Tags: Google, Amazon, YouTube, Amazon Echo

Top Rated Comments

(View all)

berrymetal

25 months ago

I bet they’re releasing google home with a touch display

Rating: 15 Votes

gixxerfool

25 months ago

('https://www.macrumors.com/2017/09/27/google-pulls-youtube-amazons-echo-show/')
There is no technical reason for that decision, which is disappointing and hurts both of our customers.

Good thing there is only two.

Rating: 13 Votes

robeddie

25 months ago

I love how the PR wordsmiths at google tried to somehow tie this to 'user experience'. As if we havent been watching their cat videos on youtube on dozens of much worse platforms over the years.
This is about money and competion, plain and simple.

'User experience' my ass.

Rating: 12 Votes

Glassed Silver

25 months ago

Amazon's implementation of YouTube on the Echo Show violates our terms of service, creating a broken [S]user[/S] Alphabet Inc. shareholder experience.

ftfy, Google.

That's not the metric for user experience, otherwise ProTube wouldn't have delivered what you are unwilling to deliver yourself to iOS users.

This is all about the dollar.
What ticks me off more though is that they get away with it and nobody is reporting stories like these with the decent share of WHY customers get shafted yet again.

Also, if you think this is tech news, no it isn't. Stories like these belong on newspapers, dare I say front-page even, because YouTube has an unmatched large audience and whatever they do on that platform directly translates to how people consume not just funny cat videos, but also news, shows, educational content, etc...

YT is bigger than good ole TV for an entire generation so as long as they want to reap the benefits of a close-to-monopoly status they should be held to very high standards of accessibility.

Glassed Silver:mac

Rating: 11 Votes

mixel

25 months ago

I must be in the minority not understanding the hype about amazon. I’ve only ever ordered a couple few things from them. Mostly because they don’t take PayPal.

Very fast delivery (with prime) - sell pretty much everything. Often very good prices. Good music and video streaming services. Better than average hardware. Things like the amazon basics lines are interesting too, Amazon make the best lightning cables I’ve ever owned, bizarrely.

They deliver about 40% of my groceries too.

They do so much now it’s hard not to find something to like, even if they are a tax dodging megacorp of dubious moral standards.

Rating: 10 Votes

canadianreader

25 months ago

"an agreement that provides great experiences for customers on both platforms."
I think they meant an agreement that provides a lot of money for google on both platforms

Rating: 9 Votes

OldSchoolMacGuy

25 months ago

Those claiming this is because they see Amazon as competition or other reasons seem to misunderstand how Google makes money. They only make money if they get video views. If people aren't watching YouTube, Google isn't gathering data and they aren't showing ads which in turn make them money.

Amazon was either blocking ad, blocking Google from gathering data about viewers, or providing a crappy experience for users once they clicked on ads through YouTube on the Alexa. Plain and simple. You stop Google from making money on their product and you should expect to be cut off. Same would be true with any business.

Rating: 5 Votes

RagingBrosGaming

25 months ago

('https://www.macrumors.com/2017/09/27/google-pulls-youtube-amazons-echo-show/')

Google pulled access to YouTube through Amazon's display-based Echo Show smart speaker on Tuesday, a move that appears to have angered Amazon and led to conflicting public statements by both companies over the sudden move.

"Currently, Google is not supporting Youtube on Echo Show." That's the message Alexa started giving Echo Show owners yesterday afternoon when they tried to access the video service. An Amazon spokesperson later confirmed to The Verge ('https://www.theverge.com/2017/9/26/16371292/google-youtube-amazon-echo-show') that YouTube was no longer available on Echo Show devices, and offered a statement implying that Google's decision had been an unwelcome surprise.

Google issued its own statement to The Verge shorty afterwards, contradicting Amazon's assertion that the move had been made without fair warning.
The move comes as a blow to Amazon's hopes for its Echo Show smart speaker, given that it has been marketed with a heavy emphasis on the device's display, which lets users see details related to their Alexa queries and watch online video - food recipes for instance, which are often hosted on YouTube.

Google's decision to pull access reflects similar moves by the company to protect its vision of how the YouTube service should function and appear to users. Earlier this month, Google forced popular iOS app ProTube off the App Store ('https://www.macrumors.com/2017/09/04/youtube-app-protube-pulled-from-app-store/') after serving the developer multiple takedown requests because it said the app violated YouTube's terms of service.

Article Link: Google Pulls Access to YouTube on Amazon's Echo Show Smart Speaker ('https://www.macrumors.com/2017/09/27/google-pulls-youtube-amazons-echo-show/')

[doublepost=1506514849][/doublepost]I just called Amazon wanting to get a refund because of this YouTube madness...they refunded me with Amazon credit and told me to keep the Show.
Well that works too.

Rating: 5 Votes