Apple on Saturday emailed some iCloud users to apologize for a bug that caused them to receive an email earlier this week stating their paid storage subscription plan had been canceled.

The emails went out to predominantly 50GB iCloud subscribers on Wednesday, causing some MacRumors readers to speculate that Apple was discontinuing the storage tier completely. Options to purchase some of the plans through macOS and iOS were also reportedly affected.

iCloud tiers issue
However, as predicted, the emails were sent in error. Apple has now followed up the errant message to clarify that it was a mistake and that there has been no change to users' subscription plans.

"You recently received an email incorrectly stating that your iCloud storage plan has been discontinued," the email read. "Your 50 GB iCloud storage plan is not affected and will continue to renew automatically.

"We apologize for any inconvenience this may have caused. If you have any questions, please contact us."

(Via AppleInsider.)

Top Rated Comments

Kaibelf Avatar
105 months ago
Very poor customer service Apple.
Why? Because they didn't give you free services when it wasn't interrupted in the first place? Perhaps you can set up a class action lawsuit because an email came.
Score: 9 Votes (Like | Disagree)
Kaibelf Avatar
105 months ago
They should have offered a free month as a gesture of goodwill. I can imagine it prompted a few phone calls and unnecessary confusion / hassle amongst the affected customers.
No one was cut off from their data. Not everything demands free stuff.
Score: 8 Votes (Like | Disagree)
TMRJIJ Avatar
105 months ago
They should have offered a free month as a gesture of goodwill. I can imagine it prompted a few phone calls and unnecessary confusion / hassle amongst the affected customers.
Why? It only happened for a few hours. No important files were deleted. Nothing broken. I don't understand why people demand retribution for small things like this. I saw way too many people asking for free months of Netflix a while ago when they had server issues for less than five hours. #1stworldproblems
Score: 8 Votes (Like | Disagree)
timmyh Avatar
105 months ago
I'm just happy the 79p UK price for 50GB hasn't been hiked to £1 like everything on the App Store.
Score: 8 Votes (Like | Disagree)
Brenster Avatar
105 months ago
My wife revived one of these emails, she's using the 50GB tier for hosting her photo collection.

Clarification from Apple is fine. Of all the things we could be getting out of shape about, this is pretty low down. Should this have happened? No. But no Ines access was cancelled or torn down so I think we're all good.
Score: 8 Votes (Like | Disagree)
rd9082 Avatar
105 months ago
I hope this means they are planning on making 50GB the new free standard
Score: 8 Votes (Like | Disagree)

Popular Stories

Apple CarPlay Ultra instrument cluster themes 01

Apple's CarPlay Ultra Is Here – Does Your iPhone Support It?

Thursday May 15, 2025 5:17 am PDT by
Apple's recently announced CarPlay Ultra promises a deeply integrated in-car experience, but not all iPhone users will be able to take advantage of the new feature. According to Apple's press release, CarPlay Ultra requires an iPhone 12 or later running iOS 18.5 or later. This means if you're using an iPhone 11, iPhone XR, or any older model, you'll need to upgrade your device to access...
Apple CarPlay Ultra instrument cluster themes 01

Apple's 'CarPlay Ultra' Experience Now Available

Thursday May 15, 2025 5:07 am PDT by
Apple today announced that its next-generation CarPlay experience, now dubbed "CarPlay Ultra" begins rolling out today, starting with Aston Martin vehicles. Subscribe to the MacRumors YouTube channel for more videos. CarPlay Ultra is now available with new Aston Martin vehicle orders in the U.S. and Canada. It will also be available for existing models that feature the brand's next-generation ...
iPhone 17 Air Pastel Feature

iPhone 17 Air Battery Capacity and Weight Allegedly Revealed

Monday May 19, 2025 2:22 am PDT by
Apple is expected to launch an all-new ultra-thin iPhone 17 Air later this year, and while there have been plenty of rumors about the camera's overall design and thinness, we haven't heard any details about the device's weight and battery capacity until now. According to the leaker going by the account name "yeux1122" on the Korean-langauge Naver blog, the 6.6-inch iPhone 17 Air has a weight ...
CarPlay Ultra Climate Controls

Apple Says These Vehicle Brands Plan to Offer All-New CarPlay Ultra

Thursday May 15, 2025 8:13 am PDT by
Apple today announced the launch of CarPlay Ultra, the long-awaited next-generation version of its CarPlay software system for vehicles. CarPlay Ultra features deep integration with a vehicle's instrument cluster and systems, built-in Radio and Climate apps, customizable widgets, and more. The interface is tailored to each vehicle model and automaker's identity, and drivers can also adjust...
iOS 18 Siri Personal Context

Apple Will Reportedly Be More Cautious About Announcing New Features Well in Advance

Sunday May 18, 2025 2:50 pm PDT by
Apple plans to mostly stop announcing new features more than a few months before they are ready to launch, according to Bloomberg's Mark Gurman and Drake Bennett. The pair of reporters revealed this noteworthy tidbit towards the bottom of a lengthy report about Apple's artificial intelligence shortcomings today. This alleged change in strategy comes after Apple was forced to delay its more...
Apple Intelligence General Feature

Report: Apple's Next-Gen Version of Siri Is 'On Par' With ChatGPT

Monday May 19, 2025 9:00 am PDT by
Apple has big plans to improve Siri over the next few years, Bloomberg's Mark Gurman and Drake Bennett report. Some Apple executives are now reportedly pushing to turn Siri into a true ChatGPT competitor. A next-generation, chatbot version of Siri has reportedly made significant progress during testing over the past six months; some executives allegedly now see it as "on par" with recent...