Verizon Cracking Down on Customers Still Using Faulty Galaxy Note 7 Devices

Though Samsung's Galaxy Note 7 has been discontinued for several months because of battery issues, there are still "thousands" of Verizon customers who are continuing to use the devices against the company's advice.

To put a stop to the rogue Note 7 users, Verizon tells Fortune that it's prepared to take more extreme steps to disable the devices. Verizon has already issued a carrier update that stops the Galaxy Note 7 from working, but some customers have been able to avoid installing it.

Samsung Galaxy Note 7
Verizon plans to make it so calls placed on remaining Galaxy Note 7 devices will only connect to the company's customer service representatives, with the exception of 911 calls. Verizon is also considering charging customers who continue to use the Note 7 for the full retail price of the device, as it has sent out refunds.

"In spite of our best efforts, there are still customers using the recalled phones who have not returned or exchanged their Note 7 to the point of purchase," a Verizon spokeswoman tells Fortune. "The recalled Note 7s pose a safety risk to our customers and those around them."

Verizon customers who return a Note 7 device to the company continue to be eligible for a $100 bill credit and no upgrade fee as an incentive to choose a new smartphone.

Samsung has not officially announced the results of an internal investigation it conducted on the Galaxy Note 7, but company sources yesterday told Reuters that Samsung has concluded the battery was the reason behind the fires. Samsung was able to replicate the fires during its investigation, though the cause was not able to be explained by hardware design or software.

Samsung's official results will be shared on January 23, and the company is also expected to share details on measures it will take to prevent similar battery issues in the future.

Top Rated Comments

tann Avatar
65 months ago
Sorry but I don't get why this is still relevant for Macrumors, there will be people using this phone until they die. They're idiots but why does it matter to us anymore.
Score: 15 Votes (Like | Disagree)
Porco Avatar
65 months ago
Good. It's irresponsible for people to be continuing the use of these phones. If the risks only affected the users themselves I'd say let them be, but this potentially affects the safety of others (like the Verizon spokeswoman mentions in the quote), so it's not ok.
Score: 13 Votes (Like | Disagree)
brooksdbrewer Avatar
65 months ago
Good. I'm glad that Verizon is cracking down. I work part time in retail, and I honestly will let customers know how stupid and irresponsible it is for them to continue using these phones. There's nothing preventing a customer from returning the phone, after all this time, except stupidity and ignorance.
Score: 9 Votes (Like | Disagree)
newyorkone Avatar
65 months ago
except stupidity and ignorance.
Well, these are Samsung Galaxy customers...
Score: 8 Votes (Like | Disagree)
MrGimper Avatar
65 months ago
Just send a modal alert with an OK button to these devices that says "I agree that if I kill myself or others due to the fact I still use this phone, then I alone am liable". You click OK and it's saved off somewhere remote. Liability transferred.
Score: 5 Votes (Like | Disagree)
dlanor15 Avatar
65 months ago
https://www.macrumors.com/2017/01/11/faa-lifts-note7-ban-samsung-relaunch-galaxy-brand/
They lifted the requirements that the airlines need to make the announcement, but the phone is still banned.
Score: 5 Votes (Like | Disagree)

Popular Stories

iPhone 14 Mock pill and hole thumb

ProMotion Now Expected to Remain Exclusive to iPhone 14 Pro Models, Not Expand to Entire Lineup

Sunday January 16, 2022 8:56 am PST by
Continuing the tradition set with the iPhone 13 Pro, only the highest-end iPhone 14 models will feature Apple's ProMotion display technology, according to a respected display analyst. Ross Young, who on multiple occasions has detailed accurate information about Apple's future products, said in a tweet that ProMotion will not be expanded to the entire iPhone 14 lineup and will remain...
safari icon blue banner

Safari Bug Allows Websites to Track Your Recent Browsing Activity in Real Time [Updated]

Sunday January 16, 2022 3:37 pm PST by
A bug in WebKit's implementation of a JavaScript API called IndexedDB can reveal your recent browsing history and even your identity, according to a blog post shared on Friday by browser fingerprinting service FingerprintJS. In a nutshell, the bug allows any website that uses IndexedDB to access the names of IndexedDB databases generated by other websites during a user's browsing session....
ipad air 4 video

New iPad Air Rumored to Launch This Spring With A15 Chip, 5G, Center Stage Camera, and More

Saturday January 15, 2022 8:05 pm PST by
Apple is planning to release a fifth-generation iPad Air with similar features as the sixth-generation iPad mini, including an A15 Bionic chip, 12-megapixel Ultra Wide front camera with Center Stage support, 5G for cellular models, and Quad-LED True Tone flash, according to Japanese blog Mac Otakara. Citing reliables sources in China, the report claims that the new iPad Air could be...
Unlikely Products 2022 Feature

Six Rumored Apple Products You're Unlikely to See This Year

Saturday January 15, 2022 2:06 pm PST by
Much has been said about what consumers could see from Apple in 2022, but the company is also working on a handful of rumored products that aren't expected to be unveiled for at least another 12 months, and in some cases a lot longer. Of course, that's assuming they get released at all. Apple works on many potential products some of which ultimately never see the light of day. With that in...
AirPods Pro Gen 3 Mock Feature Red

AirPods Pro 2 Could Start a New Accessory Ecosystem

Friday January 14, 2022 2:34 am PST by
Apple's second-generation AirPods Pro could arrive alongside a new series of accessories, recent leaked images suggest. Alleged leaked photos of the next-generation AirPods Pro obtained by MacRumors showed a charging case with a metal loop on the side for attaching a strap. Apple has not used this design for any of its other AirPod models and it is unclear why it would be added in this...
netflix2

Netflix Again Raises Prices for All Plans, 4K Streaming Now $20 Per Month

Friday January 14, 2022 12:46 pm PST by
Netflix today updated the prices for its streaming plans, and all of its offerings are now more expensive. The Basic plan is now priced at $9.99 per month, the Standard plan is priced at $15.49 per month, and the Premium plan is priced at $19.99 per month. The Basic plan is $1 more expensive, up from $8.99 per month. This plan allows users to watch on just one screen at a time, and it limits ...
tesla carplay solution

Developer Showcases Apple CarPlay Workaround for Teslas

Monday January 17, 2022 7:24 am PST by
A Tesla Model 3 owner has resorted to a workaround to implement Apple CarPlay in his vehicle, amid no sign of official support from Tesla (via Tesla North). Apple CarPlay and Apple Music support are among the most-requested Tesla features, but with no indication that Tesla is willing to implement Apple CarPlay in its vehicles, Polish developer Michał Gapiński took matters into his own...
top stories 20220115

Top Stories: iPhone 14 Pro Rumors, iCloud Private Relay Controversy, iOS 15.2.1 Released, and More

Saturday January 15, 2022 6:00 am PST by
Hole-punch? Pill? Hole-punch and pill? Rumors about what the front camera system on the iPhone 14 Pro will look like are evolving rapidly, and it now appears we might be getting a novel but potentially controversial design later this year. Other major stories this week included some confusion and controversy about iCloud Private Relay being disabled for some T-Mobile customers, increasing...