Last week, we reported an increasing number of early adopters experiencing concerning graphics issues on the new MacBook Pro.
All late 2016 MacBook Pro models appear to be affected, including standard 13-inch and 15-inch configurations with AMD Radeon Pro 450 or AMD Radeon Pro 455 graphics, but the issues appear to be most prevalent on the high-end 15-inch model with built-to-order AMD Radeon Pro 460 graphics.
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User complaints have continued to surface over the past five days, with new videos emerging showing the usual symptoms, ranging from brightly colored flickering and full-screen checkerboard patterns to screen tearing and visual artifacts. Affected systems sometimes become unresponsive or crash due to a kernel panic, requiring some new MacBook Pro users to perform a hard restart.
Separately, a number of users continue to report brief glitches during the boot up process on new MacBook Pro models, particularly along the bottom of the screen. It appears this issue is related to FileVault 2 startup disk encryption, as the glitches go away for many of these users once the feature is disabled.
Apple has yet to publicly acknowledge or comment on the graphics issues, but in a supposed email response to a MacRumors forum member, Apple software engineering chief Craig Federighi allegedly said he believes the problems have been resolved in the latest macOS Sierra 10.12.2 beta released on Monday. As a point of emphasis, this email response has not been verified.
Hi,
Thanks for your note! We believe we have addressed all of these graphics issues in the latest beta of Sierra 10.12.2 (available at beta.apple.com).
I hope that you enjoy your new MacBook Pro — it’s a fantastic machine!
- craig
While we have yet to verify the authenticity of the email beyond a reasonable doubt, there is some unscientific evidence to suggest it could be real:
• Although it could easily be faked, the response appears to resemble previous email responses sent by Federighi
• The user who shared the email response is a longtime MacRumors forum member who registered his account in June 2007
• Apple executives appear to be increasingly using email as a vehicle to subtly address customer questions and concerns
• MacRumors viewed a lengthy follow-up email the user received from Apple's Executive Relations team, which appears to be legitimate
Reports from affected users running the latest macOS Sierra beta are slim at this point, but at least one forum member claims to still be experiencing graphics issues on the fifth and latest macOS Sierra beta.
macOS Sierra 10.12.2 should be publicly released later this month, so additional user reports should soon prove if the graphics issues have truly been fixed.
Top Rated Comments
(View all)This is the first year where I've genuinely seen MacRumors members change from very happy people having fun discussions and heated discussions, to truly angry people (at Apple) for peeing in their ear and trying to tell us its raining.
Apple... please listen to us. We are not just niche people, but people who used to believe in what you were doing, and you are driving us away.
The condescending arrogance from this company towards it's customers is, dare I say...courageous? (I know, it's getting old but the phrase 'just works')
Hmmm... a premium price for a fashion statement but not a pro device.
Please replace Timmy and bring back pro devices. I'm sticking with my 2012 MBPr until a pro device comes out or I need to jump ship.