Some iPad Pros Unresponsive After Charging, Requiring Hard Restart

A growing number of users on the Apple Support Communities, MacRumors discussion forums and social media have reported issues with the iPad Pro becoming unresponsive after being charged for a lengthy amount of time, forcing affected users to perform a hard restart to turn the device back on.

iPad-Pro-Charging
MacRumors forum member "BizzaroClark" claims that, on multiple occasions, his iPad Pro has "appeared frozen" and "will not wake" after being charged. After hard resetting the iPad Pro, he said the device has 100% battery life. Dozens of users have shared similar experiences over the past five days.

At least twice I have left my iPad Pro plugged in, once over night, and once during work. When I returned to my iPad it appeared frozen. Black screen, screen will not wake. I had to do a hard reset twice to get the thing to work again. After the hard reset the battery was 100%.

Apple blog Mac Kung Fu pointed us towards Apple Support Communities and Reddit topics about the issue with nearly 5,000 views and 200 comments combined, indicating the problem is rather widespread. iPad Pro user "darkfire.shadows" shared his experience in the Apple Support Communities:

At night it was down to 40% so I charged it and went to bed. When I woke up it was "dead". It wouldn't wake up. I needed to perform a hard reset to get it to come to life. Worked on it for a couple of hours and had to run an errand. Plugged it back in as I was going to need a full charge later that day. Came back to it, same thing. Dead.

MacRumors confirmed the issue has affected one of our iPad Pros since last Wednesday.

The issue has affected both 32GB and 128GB iPad Pros on iOS 9.1, including Wi-Fi and LTE models. It remains unclear if the problem is rooted in hardware or software, but some users speculate that restoring from an iCloud backup during setup may be contributing to the freezing issues.

Apple's support team has provided customers with mixed solutions, ranging from restoring the iPad to factory settings using iTunes to force restarting the device by holding down the Sleep/Wake and Home buttons simultaneously for at least ten seconds, until an Apple logo appears on the screen.

Last month, we reported that some iPhone 6s, iPhone 6s Plus and iPhone 6 users have experienced similar issues with their smartphones randomly powering off, even when left unattended and with sufficient battery power, indicating this could be a broader iOS 9 issue. Apple has not officially commented on the matter.

Related Roundup: iPad Pro
Related Forum: iPad

Top Rated Comments

jackth29 Avatar
94 months ago
CHARGE THE GATES!
Score: 25 Votes (Like | Disagree)
Beavix Avatar
94 months ago
You're charging it wrong.
Score: 20 Votes (Like | Disagree)
jswebsteve Avatar
94 months ago
Just one of the reasons why I will never be an early adopter of new Apple tech. I would be extremely annoyed to spend that sort of money and experience issues with something as basic as charging.
Score: 19 Votes (Like | Disagree)
jackth29 Avatar
94 months ago
You're charging it wrong.
Probably plugged the lightning cable in upside down. Classic mistake.
Score: 16 Votes (Like | Disagree)
SSD-GUY Avatar
94 months ago
Gen 2 people, always wait for Gen 2.

P.S - What happened to the first post on the thread which had the Heath Ledger image?
Score: 12 Votes (Like | Disagree)
multipasser Avatar
94 months ago
That is what you get if you only have 5 beta-testers.
Apple is not boing premium this way! This **** should not happen.
Score: 9 Votes (Like | Disagree)

Popular Stories

Multi Display CarPlay 1

Apple Launching All-New CarPlay Experience Later This Year With These 5 Features

Sunday January 29, 2023 10:15 am PST by
In June 2022, Apple previewed the next generation of CarPlay, promising deeper integration with vehicle functions like A/C and FM radio, support for multiple displays across the dashboard, personalization options, and more. Apple says the first vehicles with support for the next-generation CarPlay experience will be announced in late 2023, with committed automakers including Acura, Audi,...
iphone 15 pro wifi 6e

Internal Apple Document From Leaker 'Unknownz21' Confirms Wi-Fi 6E Will Be Limited to iPhone 15 Pro Models

Friday January 27, 2023 10:01 am PST by
Multiple rumors have suggested that the next-generation iPhone 15 models will adopt the Wi-Fi 6E standard that Apple has already introduced in the iPad Pro and MacBook Pro, and now a leaked document appears to confirm Apple's plans. Sourced from researcher and Apple leaker Unknownz21 (@URedditor), the document features diagrams of the iPhone 15's antenna architecture. D8x refers to the...
iPhone 14 Pro Purple Side Perspective Feature Purple

iPhone 15 Pro Rumored to Have These 8 Features

Friday January 27, 2023 2:11 pm PST by
Apple's next-generation iPhone 15 Pro and iPhone 15 Pro Max are expected to be announced in September as usual. Already, rumors suggest the devices will have at least eight exclusive features not available on the standard iPhone 15 and iPhone 15 Plus. An overview of the eight features rumored to be exclusive to iPhone 15 Pro models:A17 chip: iPhone 15 Pro models will be equipped with an A17...
top stories 28jan2023

Top Stories: iOS 16.3 Released, iPhone 15 Pro Rumors, macOS Tips and Tricks, and More

Saturday January 28, 2023 6:00 am PST by
Following last week's hardware announcements, this week saw the actual release of several of the new products as well as operating system updates bringing new features and bug fixes across Apple's platforms. This week also saw some fresh rumors about the iPhone 15 lineup and Apple's upcoming AR/VR headset, while we shared some tips to help you get the most of your macOS experience, so read...
maxresdefault

Kuo: Apple to Release Foldable iPad With Carbon Fiber Kickstand in 2024

Monday January 30, 2023 12:55 am PST by
Apple will launch a foldable iPad with a carbon fiber kickstand sometime next year, according to analyst Ming-Chi Kuo. Subscribe to the MacRumors YouTube channel for more videos. In a series of tweets, Kuo said he expects an "all-new design foldable iPad" to be the next big product launch in the iPad lineup, with no other major iPad releases in the next nine to 12 months. The analyst said he...
Hero0013

Best Apple Deals of the Week: 2021 MacBook Pro Gets Massive $500 Markdowns as Samsung Discounts TVs and Memory Accessories

Friday January 27, 2023 11:07 am PST by
As we near the end of January, this week we saw a collection of deals on Apple's iPad Pro, iMac, and the 2021 MacBook Pro. Additionally, we're tracking new sales on TVs and memory accessories from Samsung. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running. Samsung...