Apple continues to move toward retiring its One to One training program aimed at Mac customers, with the company's online store checkout process no longer offering the program as an add-on option for Mac purchases as of today.
Current online store checkout process for Macs with no mention of One to One
Today's change comes a few weeks after MacRumorsinitially reported rumors of One to One's impending demise and later confirmed meetings with retail staff to announce the change. The program will officially be discontinued on September 28, although with today's change it's clear the company is looking to halt new signups as much as possible ahead of that date.
Previous checkout options with both AppleCare and One to One offered
Priced at $99 per year and valid for up to three years following the purchase of a new Mac, Apple's One to One program offered to teach customers unfamiliar with the company's products everything from basic setup to more specialized sessions on apps like GarageBand and Final Cut Pro.
Apple will continue to offer free workshops and training in its stores, but with the more advanced paid One to One option being discontinued, it could offer an opportunity for resellers to promote their own similar programs.
Thursday January 23, 2025 6:41 am PST by Joe Rossignol
iOS 18.3 should be released to the public next week, following beta testing since mid-December. While the software update is a relatively minor one, it still includes a handful of new features, changes, and bug fixes for iPhones.
Below, we recap everything new in iOS 18.3.
Notification Summary Changes
Examples of inaccurate Apple Intelligence notification summaries
Apple Intelligence...
Thursday January 23, 2025 7:32 am PST by Joe Rossignol
Walmart still does not accept Apple Pay or other NFC payments at its more than 4,600 stores across the U.S., and it stood firm on its reasoning for that today.
A spokesperson for Walmart today informed MacRumors that its position on contactless payments has not changed since we last reached out about the matter in 2022. The big-box retailer said it remains focused on its own convenient...
Tuesday January 21, 2025 4:31 pm PST by Juli Clover
Apple provided developers and public beta testers with the release candidate version of iOS 18.3 today, and with it comes release notes confirming what's new. While we knew about several of the features that are in the update, there are some lesser known tweaks and bug fixes.
The update adds new Visual Intelligence features for iPhone 16 models, it tweaks Notification summaries on all...
Wednesday January 22, 2025 2:07 am PST by Tim Hardwick
Popular caller ID app Truecaller is rolling out an update that brings real-time caller ID support to its iOS subscribers.
Apple introduced Live Caller ID Lookup in iOS 18, allowing third-party caller ID apps to securely retrieve information about a caller from their servers, hence today's Truecaller update.
iPhone users can enable the Live Caller ID Lookup feature by going to Settings ➝ ...
Tuesday January 21, 2025 12:46 pm PST by Joe Rossignol
A leaker known as "Majin Bu" today shared an alleged image of a component for the rumored, ultra-thin "iPhone 17 Air" model.
The blurry, pixelated image shows a pair of rear iPhone shells with a pill-shaped, raised camera bar along the top. On the left side of the bar, there is a circular cutout that appears to be for a single rear camera. On the right side of the bar, there appears to be an ...
Wednesday January 22, 2025 6:01 pm PST by Joe Rossignol
A new Apple TV is expected to be released later this year. In this article, we recap rumored features and changes for the device.
The next Apple TV will be equipped with Apple's own combined Wi-Fi and Bluetooth chip, according to Bloomberg's Mark Gurman. He said the chip supports Wi-Fi 6E, which would be an upgrade over the current Apple TV's standard Wi-Fi 6 support. Wi-Fi 6E extends the...
Friday January 17, 2025 2:42 pm PST by Joe Rossignol
iOS 19 is still around six months away from being announced, but a new leak has allegedly revealed a completely redesigned Camera app.
Based on footage it obtained, YouTube channel Front Page Tech shared a video showing what the new Camera app will apparently look like, with the key change being translucent menus for camera controls. Overall, the design of these menus looks similar to...
Wednesday January 22, 2025 9:39 am PST by Joe Rossignol
New information has surfaced that indicates the rumored iPhone SE 4, iPad 11, and new iPad Air models are nearing launch.
A private account on social media platform X today revealed that iOS 18.3 or iPadOS 18.3 will be preinstalled on all of those upcoming devices when they are released. It is still unclear exactly when the devices will launch, but this information suggests that Apple will...
Friday January 24, 2025 1:55 am PST by Tim Hardwick
Apple is set to release iOS 18.3 next week, bringing further refinements to Apple Intelligence features, a couple of neat new capabilities to iPhone 15 Pro and iPhone 16 devices, and bug fixes.
While not quite as packed with new features as Apple's preceding iOS 18 point releases, iOS 18.3 still introduces capabilities that aim to make your iPhone smarter and more intuitive. Below, we've...
So in other words Apple is taking an option for new Mac users away. If someone that's never used a Mac before wants to convert to a Mac, or use Apple's exclusive software, they should have this one to one program/option available to them. This is just another example of Tim Cook not caring about the customer.
What's the matter, Tim, did this program cost Apple .50 cents a day to run the program, so you had to dump it?
Not sure it is really needed. Macs aren't that hard to use without some calss
I purchased the one on one service for my 76 year old mother. Sadly I don't have the patience to teach her how to use her computer and this was a great way to get her up to speed. However, yesterday she tried to go set up her first appointment at the Sherman Oaks apple store and was told by the store manager that they would rather refund her the amount than actually honor the service. I was pretty shocked when she told me this and called apple support who were very nice and said the store manager was in the wrong and set her up at another location. Frankly, I'm surprised how they treated my mom, but I guess they're eager to get rid of it.
Never bought One-to-One only because I enjoy setting my devices up on my own. Feels like opening another gift, the first gift being whatever you bought, then loading all your things on there from a Time Machine or iCloud backup is the second. Actually for me though, discovering all the smaller updates Apple didn't cover in the Keynote or on their website is fun and almost like the third.
Rather than some greasy Genius bar employee cutting open your new pride and joy!
What a terrible completely rude, insulting, and unnecessary thing to say. I've had many excellent interchanges with Apple Store employees. They have been very helpful in dealing with some hardware issues I've had. Every one of them has been knowledgable and helpful. And I'm quite sure many of them have had to deal with insulting people like yourself and have done so gracefully. Just remember what you said when some support person treats you as you treat them.
Personally, I think this is a bad idea. I literally just got done doing a presentation about iOS and am always amazed at the amount of things people have no clue about. A few of the attendees had 5s and newer iPhones and didn't know what Touch ID was. Over half did not have Find My iPhone or iCloud Backup turned on. These are basic elements of iOS that far too many people are going without that easily improve the user experience dramatically.
