Users Reporting Apple Pay Problems After Changes in iPhone Security Status
Several iPhone 6 owners on Apple support forums and in MacRumors forums are reporting an issue with Apple Pay after making changes to the their phones that automatically reset the Apple Pay service (via 9to5Mac). These activities include restoring a phone, logging out of iCloud and possibly removing a passcode from the device.
Following such changes, Apple automatically removes the associated credit cards from Apple Pay as a security measure to protect a user's sensitive financial information in case of loss or theft of the phone. Users are then required to repeat the setup process and re-add their credit cards to the mobile payment service. It is during this restoration step, however, that the process fails for some users.
Upon failure, users are greeted with an alert advising them to contact their card issuers. Subsequent calls to banks confirmed the cards not associated with the Apple Pay service, but the phone still fails to accept the card information. Apple support is typically unable to fix the issue and, in many cases, Genius Bar technicians have replace the phones with new or refurbished units in order to restore Apple Pay functionality.
The issue likely involves the secure enclave on the iPhone that stores the Apple Pay information. It is possible that the automatic removal of Apple Pay information does not clear the enclave properly, leaving behind details that block the addition of credit card information. This apparent glitch in the service appears to only affect users who made changes that disabled Apple Pay and removed cards automatically. Users who manually remove their cards are able to add new and previously used cards back to Apple Pay without an issue.
It is not clear how many iPhone 6 owners are affected by this issue. It could be a system-wide glitch affecting all Apple Pay users or an issue with only a small number of iPhone 6 and 6 Plus handsets. Not surprisingly, Apple has yet to comment officially on the matter.
Popular Stories
Apple released iOS 16.3 in late January following nearly six weeks of beta testing. The software update is available for the iPhone 8 and newer, and while it is a relatively minor update, it still includes a handful of new features, changes, and bug fixes.
Below, we've recapped new features in iOS 16.3, including support for physical security keys as a two-factor authentication option for...
Apple's VP of hardware engineering Matthew Costello and product marketing employee Alice Chan recently spoke with Men's Journal and TechCrunch about the new second-generation HomePod in wide-ranging interviews about the smart speaker.
Apple discontinued the original full-size HomePod in March 2021 after multiple reports indicated that sales of the speaker were lackluster, but Chan told Men's ...
Apple's next device with an Apple silicon chip may not be a Mac or an iPad, but rather an advanced external display, according to recent reports.
The display, which is rumored to arrive this year, is expected to sit somewhere between the $1,599 Studio Display and the $4,999 Pro Display XDR – but more exact information about the device's positioning and price point is as yet unknown. While ...
Apple appears to be preparing an iOS 16.3.1 update for the iPhone, based on evidence of the software in our website's analytics logs this week. It's unclear when the update will be released, but it will likely be available at some point in February.
The same logs have accurately foreshadowed the release of several previous updates, including iOS 16.0.3 and iOS 16.1.1 most recently, so they...
Apple has previously announced several upcoming iOS features that are expected to be added to the iPhone this year. Some of the features could be introduced with iOS 16.4, which should enter beta testing soon, while others will arrive later in the year.
Below, we have recapped five new iOS features that are expected to launch in 2023, such as an Apple Pay Later financing option for purchases ...
The Apple Pay Later service that Apple has in the works is set to launch "soon," Apple CEO Tim Cook told CNBC ahead of today's earnings call for the first fiscal quarter of 2023.
Cook said that Apple employees are beta testing the Apple Pay Later feature, which will help Apple boost services revenue. "It will be launching soon," Cook said.
Apple Pay Later was first previewed at the...
Google's Chromium developers are working on an experimental web browser for iOS that would break Apple's browser engine restrictions, The Register reports.
The experimental browser, which is being actively pursued by developers, uses Google's Blink engine. Yet if Google attempted to release it on the App Store, it would not pass Apple's App Review process.
Apple's App Store rules dictate...
Top Rated Comments
What does that have to do with this article?
Happy New Year Everybody! I couldn't get an Apple Employee to take my Apple Pay when I was in the Apple Store after Black Friday...
People are so lazy these days.
If your credit card information is stolen, you simply call your card issuer, and they ask you about recent charges. You identify yourself using your mother's maiden name or some similar piece of information and then verify which purchases you actually made. Then you pay with cash or a different card until they send you a new card via Fed Ex. It's so easy and convenient, I don't see the need for a system that makes it difficult for someone to obtain your account information.