Bug in iOS 8's 'Reset All Settings' Option Also Erases iCloud Drive Documents

It appears that there may be a serious bug with the "Reset All Settings" option in iOS 8, causing users who activate the feature to lose all of their iWork documents stored in iCloud Drive. According to multiple posters on the MacRumors forums, using the "Reset All Settings" option under General --> Reset has caused documents to be permanently deleted from iCloud Drive.

resetallsettings

Because iOS 8 was so sluggish on my iPad 3 I reset all settings (No data or media will be deleted) and sped it up BUT deleted my iWork data! Then promptly synced and deleted it in iCloud.I have public beta of Yosemite so can't roll back via time machine. I have no pre iOS 8 backups in iTunes or iCloud to revert to (well iCloud device backups don't contain cloud documents and I should have iOS 7 backups in iTunes but can't find any. iCloud has no trash like dropbox. They seem gone forever.

The "Reset All Settings" option explicitly says that "No data or media will be deleted," and it is meant to reset all user preferences to the default out-of-the-box settings. That the option is deleting iCloud Drive documents appears to be a serious bug, though it may be limited to Apple's own iWork apps like Pages, Keynote, and Numbers. One user had all of his iWork documents wiped by using "Reset All Settings," while other app information remained in iCloud.

In our own testing, using "Reset All Settings" deleted all iWork documents stored in iCloud Drive on the iPhone and on iCloud.com. After allowing time for syncing to a Mac running OS X Yosemite, all of the documents disappeared from that machine as well. Preview and TextEdit documents, which cannot be accessed on the iPhone, remained untouched on the Mac.

There appears to be no simple way to recover iCloud Drive documents that have been erased by "Reset All Settings" in Yosemite, and several people who have been affected by the bug are now in contact with Apple support in an effort to retrieve their documents. A Mavericks user was, however, able to recover his files from a backup folder, and OS X Yosemite users may also have luck with recovering files via Time Machine.

One user said that Apple was waiting on engineers to investigate the issue, while another said his account had been placed in troubleshooting mode to attempt to recover the data.

Introduced with iOS 8 and OS X Yosemite, iCloud Drive is Apple's answer to cloud-based storage services like Dropbox. iCloud Drive allows users to store a variety of documents like spreadsheets, PDFs, images, and more, accessing them on any device. Currently OS X Mavericks users can access iCloud Drive documents via iCloud.com, but iCloud Drive will be fully functional in October, after OS X Yosemite is released.

Users who have iCloud Drive enabled may want to refrain from using the "Reset All Settings" option on their devices for the time being, in order to avoid accidentally erasing important documents stored in iCloud Drive.

Top Rated Comments

MacLawyer Avatar
94 months ago
Quality Control???

What's going on with Apple lately?
Score: 100 Votes (Like | Disagree)
Medic311 Avatar
94 months ago
Wow, iOS 8 just keeps getting worse and worse
Score: 71 Votes (Like | Disagree)
jrath1 Avatar
94 months ago
Your erasing it wrong
Score: 54 Votes (Like | Disagree)
Orlandoech Avatar
94 months ago
Lovely, just lovely.

I would be screwed if I didn't read these forums so frequently.
Score: 49 Votes (Like | Disagree)
Orlandoech Avatar
94 months ago
Your deleting it wrong

It's "you're" for "you are" not "your" for being possessive.
Score: 45 Votes (Like | Disagree)
FSMBP Avatar
94 months ago
What the hell happened to waiting to release stuff because "Details matter"? I know Apple wasn't perfect under Jobs but it wasn't this bad. The company seems too lax.
Score: 43 Votes (Like | Disagree)

Popular Stories

Mac Notebook Upgrade Program

Apple Introduces New MacBook Upgrade Program for Business Partners

Monday November 29, 2021 7:38 am PST by
In association with CIT as the financing partner, Apple has launched a new Mac Upgrade Program for small businesses and Apple business partners that allow companies to easily distribute and upgrade their fleets of MacBooks at an affordable price to all of their workers. As outlined on CIT's website, shared by Max Weinbach, Apple Business Partners can distribute the 13-inch MacBook Pro,...
General cyber monday 20 sale feature

Best Cyber Monday Deals for AirPods, Apple Pencil, iMac, More

Monday November 29, 2021 4:19 am PST by
With Black Friday over, Cyber Monday 2021 is now in full swing and you can find many of the same sales as last week on Apple products like AirPods, Apple Pencil, and iPad Pro. In this article we're focusing on the best Cyber Monday discounts on Apple products like these and more. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we...
2017 apple tv

Cyber Monday: Original Apple TV 4K Drops to $99.99 for Amazon Prime Members

Monday November 29, 2021 12:01 pm PST by
We've been tracking Apple product and accessory deals for Cyber Monday 2021 today, and now Woot is offering a solid discount on the previous generation 32GB Apple TV 4K. You can get this device in new condition for just $99.99 if you're an Amazon Prime member. Note that this sale will last for one day only. Note: MacRumors is an affiliate partner with some of these vendors. When you click a...
iPhone SE Cosmopolitan Clean

New iPhone SE Reportedly on Track for Release in First Quarter of 2022

Tuesday November 30, 2021 8:08 am PST by
Apple plans to release a third-generation iPhone SE in the first quarter of 2022, according to Taiwanese research firm TrendForce. If this timeframe proves to be accurate, we can expect the device to be released by the end of March. As previously rumored, TrendForce said the new iPhone SE will remain a mid-range smartphone with added support for 5G:In terms of product development, Apple is...
maxresdefault

Five Features to Look Forward to in the 2022 MacBook Air

Tuesday November 30, 2021 1:51 pm PST by
In 2022, Apple is going to release an updated version of the MacBook Air with some of the biggest design changes that we've seen since 2010, when Apple introduced the 11 and 13-inch size options. In the video below, we highlight five features that you need to know about the new machine. Subscribe to the MacRumors YouTube channel for more videos. No More Wedge Design - Current MacBook...
telsa cyberwhistle

Elon Musk Urges Customers to Buy 'Tesla Cyberwhistle' Instead of Apple Polishing Cloth

Wednesday December 1, 2021 4:01 am PST by
Tesla CEO Elon Musk has encouraged customers to buy the "Cyberwhistle" for $50 instead of Apple's much-discussed Polishing Cloth. The product page, which Musk shared on Twitter on Tuesday evening, offers a limited edition stainless steel whistle with the same distinctive design of the Tesla Cybertruck:Inspired by Cybertruck, the limited-edition Cyberwhistle is a premium collectible made from ...
General cyber monday 20 sale feature 2

Best Cyber Monday Apple Accessory Deals Available Today

Monday November 29, 2021 6:41 am PST by
We started sharing deals on Apple products for Cyber Monday 2021 earlier today, and now we're tracking deals and bargains available from all of the best Apple accessory companies. Similar to Black Friday, you can expect Cyber Monday savings from Twelve South, Nomad, Belkin, Casetify, and many more. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and...
iphone holiday

Best Black Friday iPhone Deals Still Available

Friday November 26, 2021 4:58 am PST by
Cellular carriers have always offered big savings on the newest iPhone models during the holidays, and Black Friday 2021 sales have now carried over into Cyber Monday as well. Right now we're tracking notable offers on the iPhone 13 and iPhone 13 Pro devices from AT&T, Verizon, and T-Mobile. For even more savings, keep an eye on older models like iPhone SE. Note: MacRumors is an affiliate...
airpods prototype translucent

Transparent AirPods and 29W Power Adapter Prototypes Surface in Photos

Tuesday November 30, 2021 7:16 am PST by
Images of transparent prototype AirPods and a 29W Apple power adapter have been shared on Twitter by Apple device collector Giulio Zompetti. The prototypes, which appear to be either first-generation or second-generation AirPods, feature clear plastic along the stem and around the outer side of the earbud, with the normal white plastic on the inner side of the earbud. Transparent casings are ...