Nest CEO Tony Fadell today published an open letter on the Nest.com blog announcing that effective immediately, the company is going to temporarily cease selling its multi-sensor iPhone-connected Nest Protect: Smoke + Carbon Monoxide alarm, which was first introduced in October.

According to Fadell, a recent laboratory test revealed that Nest Wave, a feature that enables the device's alarm to be turned off with a gesture, could potentially be used to turn off an alarm unintentionally, thus delaying the activation of the alarm in a real fire.

nest_protect_black

During recent laboratory testing of the Nest Protect smoke alarm, we observed a unique combination of circumstances that caused us to question whether the Nest Wave (a feature that enables you to turn off your alarm with a wave of the hand) could be unintentionally activated. This could delay an alarm going off if there was a real fire. We identified this problem ourselves and are not aware of any customers who have experienced this, but the fact that it could even potentially happen is extremely important to me and I want to address it immediately.

The company is immediately disabling the Nest Wave feature until the issue is resolved and while a fix is being worked on, sales of new Nest Protect alarms have been halted. Nest urges customers with existing alarms to connect them to a Nest Account (if they are not already connected) so the Nest Wave feature can be automatically disabled. Customers without access to WiFi can receive a complete refund for their devices.

Nest states that no customers have been affected by the potential issues with Nest Wave and that the steps it has taken to halt sales are a precautionary measure. The company estimates that fixing the issue will take two to three months.

Top Rated Comments

pancakedrawer Avatar
133 months ago
This is yet another example of technology for technology sake.

What we really need are smoke alarms that sit flush with the ceiling and don't look so hideous.
Score: 26 Votes (Like | Disagree)
ryansimmons323 Avatar
133 months ago
Sometimes it's just better to have a button.

Don't be afraid of buttons.
Score: 22 Votes (Like | Disagree)
gatearray Avatar
133 months ago
"We identified this problem ourselves and are not aware of any customers who have experienced this..."


dead men tell no tales. :eek:
Score: 10 Votes (Like | Disagree)
Red Oak Avatar
133 months ago
LOL. $3,200,000,000

This is what happens when shareholders have no voting rights. And it is going to get much, much worse
Score: 8 Votes (Like | Disagree)
digduggler Avatar
133 months ago
I bought 4 of these and returned them all b/c of false alarms. The Nest Wave also rarely to ever worked.

This product made me realize I should be much more careful about what type of product categories I really wanna beta test. Phone has problems? Ok. Smoke alarms screaming at you and your 7 month old for no reason and the only way to shut them up is a ladder in each room and a screwdriver to take off each base plate to remove the batteries? Different worse case scenario.
Score: 8 Votes (Like | Disagree)
nikaru Avatar
133 months ago
I dont want to deal with my fire alarm, I dont to look at it, I dont want to have an app on my phone for it, I just want it to work.

Great purchase deal for google btw. 2 bilion for a company that has one product on the market and its alrdy pulled off. An alarm dosent need to be smart, just 100% effective. Thats all. Stupid google.
Score: 7 Votes (Like | Disagree)

Popular Stories

iOS 18 CarPlay Feature

iOS 18 Adds These 5 New Features to CarPlay

Thursday June 13, 2024 7:44 am PDT by
Apple did not mention CarPlay during its WWDC keynote this week, but iOS 18 includes a handful of new features for the in-car software. Overall, there is not a whole lot new for CarPlay on iOS 18, with changes seemingly limited to the Messages and Settings apps so far. Below, we recap everything new for CarPlay on iOS 18. New for CarPlay on iOS 18 1. Contact Photos in Messages App...
ios 18 button bulge

iOS 18 Adds Pop-Out Bezel Animation When Pressing iPhone Buttons

Tuesday June 11, 2024 10:40 am PDT by
iOS 18 includes a small but interesting change for the buttons on the iPhone, adding more of a visual element when changing volume, activating the Action button, or locking the screen. When you press an iPhone button in iOS 18, the display bezel bulges outward slightly. This feature is available for the volume buttons, Action button and the power button, and it will also likely be used for...
maxresdefault

First Look at Messages via Satellite in iOS 18

Thursday June 13, 2024 11:29 am PDT by
Apple has been gradually expanding its suite of satellite connectivity features for iPhone, and iOS 18 brings a significant new one in the form of Messages via satellite. The feature allows users to send and receive iMessages and SMS texts, including emoji and Tapbacks, while out of range of cellular and Wi-Fi networks. CNET met up with Apple's senior director of platform product marketing,...
iOS 18 Wallet Feature

Here's What's New in Apple Wallet on iOS 18 for Event Tickets and More

Friday June 14, 2024 7:32 am PDT by
iOS 18 includes a handful of enhancements to the Wallet app on the iPhone, with new features for Apple Pay, Apple Cash, event tickets, and more. Below, we outline everything new for the Wallet app on iOS 18, based on information from Apple's press release and a WWDC 2024 coding session. Redesigned Event Tickets Event tickets have an all-new design in the Wallet app on iOS 18, complete...