Apple Preparing Fix for Sleep/Wake Crashes in 2013 MacBook Airs

macbook_air_mavericks_roundup_headerApple is preparing an update to fix an issue that causes 11 and 13-inch 2013 MacBook Airs to crash when they are wakened from sleep, according to information from an Apple Authorized Service Provider.

According to multiple lengthy threads on the Apple Support Communities, 2013 MacBook Air users have been experiencing sleep/wake issues for several months. Crashes, freezes, and blank black screens are common after waking a MacBook Air from sleep, and fixing the problem requires a hard restart.

It appears that the problem is related to OS X Mavericks and requires a combination of the computer going to sleep and a press on the keyboard or touchpad to initiate. One user has been able to successfully re-create the problem by pressing the power button to put the MacBook Air to sleep and then immediately clicking on the touchpad, which causes the machine to freeze.

The service provider that notified MacRumors about the update has said that it appears to be a bug in the sensor that detects when the lid is being opened, which has led to multiple machine returns and replacements as it was previously unclear whether it was a hardware issue or a software issue.

An Apple Support representative has also confirmed that a fix is in the works and should be bundled with the next OS X Mavericks update, which likely points to 10.9.2. A user on Apple's support forums has noted that 10.9.2 beta 4 appears to fix part of the problem by altering the function of the power button, preventing the machine from going to sleep when the power button is mis-tapped.

Ahead of the update, customers who are experiencing sleep/wake crashes with their MacBook Airs appear to be able to repair the problem with a restart.

Related Roundup: MacBook Air
Buyer's Guide: MacBook Air (Neutral)
Related Forums: MacBook Air, OS X Mavericks

Top Rated Comments

2457282 Avatar
97 months ago
If you try to wake me too soon after I have gone to sleep -- I too will freeze up and crash. It is not just an Mac Air problem. :D
Score: 15 Votes (Like | Disagree)
rotax Avatar
97 months ago
Its not just the Mac Book Air that has this problem. My MBP has been having this crash problem for 2 years.
Score: 11 Votes (Like | Disagree)
needfx Avatar
97 months ago
at least the MBAs are not falling asleep and crashing against each other
Score: 9 Votes (Like | Disagree)
casperes1996 Avatar
97 months ago
I've been asked about this

I've been asked about this a few times. I always thought it was a user error, as the girl who asked me had never used a Mac before her Air, and was, no offense to her and god bless her, not exactly gifted when it comes to electronics...

Moral: Don't judge users when they report issues... And actually read up on it before you assume them to blame... At least now I have good news for her.
Score: 8 Votes (Like | Disagree)
gpat Avatar
97 months ago
About ********** time. I've been having this problem since October.
Score: 8 Votes (Like | Disagree)
btbeme Avatar
97 months ago
I was working on this for my father-in-law today...frustrating issue for sure.

I fiddled with some of the sleep and hibernate settings in the Terminal to see if I could either replicate or fix the problem. I don't know if I was able to cure it by changing a couple very specific parameters (this is an intermittent issue on his Air) but I was able to freeze it on command.

Was pretty simple - in the terminal I just used a sleep now command, then attempted to "intercept" the sleep (or wake it up I guess you could say) by touching the spacebar as the system started to sleep. Trying to wake it just as the keyboard lights went out would freeze it every time. The backlight and keyboard would light back up but the screen would stay blank and a hard reset was the only way to get back in.

Whether this has anything to do with the power button or a lid sensor I do not know...but I wasn't closing the lid or touching the power button in any way and could freeze it at will.

As much as I like Mavericks, I sure do see a lot of problems with it. Lazy icons, sleep issues, wireless connectivity issues, etc. - across the board, and having little or nothing to do with hardware. All of it since Mavericks.

I think that a lot of it relates to trying to make an OS as power-friendly as possible and the hardware not being able to keep up. Too many different hardware combos to try to smother their power use with software and drivers that try to make it all work on the knife-edge of power consumption.

Let's get this fixed, folks.
Score: 4 Votes (Like | Disagree)

Top Stories

AirPods Pro Beta Firmware

AirPods Pro Beta Firmware Now Available

Wednesday July 21, 2021 6:50 am PDT by
Upcoming AirPods Pro firmware updates are now available to Apple Developer Program members as beta versions. AirPods Pro firmware beta one features FaceTime Spatial Audio and Ambient Noise Reduction. Custom Transparency mode, including Conversation Boost, was initially expected to be included in the beta but appears to have been delayed for a later version. Apple made the announcement...
maxresdefault

Apple Music to Livestream Premiere of Kanye West's New Album 'Donda' on Thursday

Wednesday July 21, 2021 1:49 am PDT by
Apple Music on Thursday will host a global livestream for the premiere of Kanye West's tenth studio album, titled "Donda." The sold-out event will take place at the Mercedes-Benz Stadium in Atlanta, Georgia, and Apple Music's livestream will start at 8:00 p.m. Eastern Time. The livestream was revealed in a Beats Studio Buds ad that aired during the NBA Finals. The ad features U.S. track...
General Apps Messages

All Three Major U.S. Carriers and Google Adopt Rich Communication Services, But No Sign of Apple Interest

Tuesday July 20, 2021 1:15 pm PDT by
For the last several years, Google has been pushing a new communications protocol called Rich Communication Services, or RCS. RCS is designed to replace SMS, the current text message standard, and it offers support for higher resolution photos and videos, audio messages, bigger file sizes, better encryption, improved group chat, and more. Verizon today announced that it is planning to adopt...
ios wifi settings

Apple Confirms iOS 14.7 Fixes WiFi Bug and Many Other Vulnerabilities

Wednesday July 21, 2021 11:38 am PDT by
Following the release of iPadOS 14.7 this morning, Apple has shared details on the security updates that are included in iOS 14.7, iPadOS 14.7, macOS Big Sur 11.5, watchOS 7.6, and tvOS 14.7, all of which came out this week. Notably, Apple's documentation confirms that the iOS 14.7 and iPadOS 14.7 updates address a WiFi-related vulnerability that could impact iOS devices when joining a...
macOS Malware Feature

Common Windows Malware Can Now Infect Macs

Wednesday July 21, 2021 8:13 am PDT by
A common form of malware on Windows systems has been modified into a new strain called "XLoader" that can also target macOS (via Bleeping Computer). Derived from the Formbook info-stealer for Windows, XLoader is a form of cross-platform malware advertised as a botnet with no dependencies. It is used to steal login credentials, capture screenshots, log keystrokes, and execute malicious files. ...
macOS Big Sur Feature Orange

Apple Releases macOS Big Sur 11.5 With Podcast App Updates and Bug Fixes

Wednesday July 21, 2021 10:15 am PDT by
Apple today released macOS Big Sur 11.5, the fifth major update to the macOS Big Sur operating system that launched in November 2020. macOS Big Sur 11.5 comes two months after the release of macOS Big Sur 11.4. The new ‌‌‌‌‌macOS Big Sur‌‌‌‌ 11.5 update can be downloaded for free on all eligible Macs using the Software Update section of System Preferences. macOS Big Sur...
idos 2 app ios

Apple to Pull 'iDOS 2' DOS Emulator From App Store

Thursday July 22, 2021 3:22 pm PDT by
iDOS 2, an app designed to allow users to play classic DOS games, will soon be pulled from the App Store, the app's creator said today. According to iDOS developer Chaoji Li, he tried to submit an iDOS update with bug fixes to the App Store, but was told that the update was rejected because it violated the 2.5.2 App Store guideline that says apps cannot install or launch executable code.Durin...
airpods 3 gizmochina Feature

AirPods 3 Rumored to Launch Alongside iPhone 13 at Expected September Event

Friday July 23, 2021 12:54 am PDT by
The third-generation AirPods will likely launch at the same event revealing Apple's upcoming iPhone 13 lineup, according to a report from DigiTimes, which makes the claim citing sources familiar with the matter. The report as a whole echoes previous reporting that production of the third-generation AirPods will kickstart in August, meaning a launch shortly after can be easily expected. DigiTi...
iPad mini pro feature

Next-Generation iPad Mini Will Reportedly Feature a Mini-LED Display

Thursday July 22, 2021 9:03 am PDT by
Apple is widely rumored to be planning a new iPad mini with a significant redesign, including a larger 8.5-inch to 9-inch display with slimmer bezels, a Touch ID power button instead of a home button, a USB-C port instead of a Lightning connector, and more. According to a paywalled preview of a DigiTimes report today, the sixth-generation iPad mini will also feature a mini-LED display:BLU...
airpods 3 gizmochina Feature teal

AirPods 3 Mass Production Said to Kick Off in August

Tuesday July 20, 2021 8:40 pm PDT by
Mass production of the third-generation AirPods will kick off in August, according to a new report from Nikkei Asia. They will reportedly join a number of other products such as the iPhone 13 lineup and redesigned MacBook Pro models as launches coming before the end of the year. Renderings of rumored third-generation AirPods design Rumored launch dates for the third-generation AirPods have...