Apple Acknowledges Continuing Issues with OS X Mail, Offers Manual Workaround

MailiconEver since OS X Mavericks was released, some customers using the built-in Mail.app application have repeatedly had issues retrieving new mail messages, deleting or moving messages, and more. Some of the problems were fixed in an update released back in November, and then in OS X 10.9.1, but for some, the issues retrieving new messages persist.

Some users found that quitting and restarting Mail forced the application to download new messages, but Apple has now published an awkward workaround that allows the app to stay open while still forcing a download of new messages.

OS X: New email messages not received until Mail is quit and reopened

Quitting and reopening Mail forces it to re-establish a connection to the email server. You can use these steps to receive new mail messages without quitting Mail:

1. Choose Mailbox > Take All Accounts Offline.
2. Choose Mailbox > Get All New Mail.

As a shortcut, you can also add the Take All Accounts Offline and Get Mail buttons to your Mail toolbar.

1. Choose View > Customize Toolbar.
2. Drag the Take All Accounts Offline button to the Toolbar if it is not there already.
3. Drag the Get Mail button to the Toolbar if it is not there already.
4. Click Done

To receive new mail messages, click the Take Offline button, then click the Check Mail button.

There is no indication of when the bugs with Mail.app will be fixed, though beta releases of OS X 10.9.2 ask developers to test Mail.app for issues.

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Top Rated Comments

andyring Avatar
134 months ago
Simpler fix

I think this is a simpler fix. I have had a few employees run into this issue.

In Mail.app in 10.9, Apple implemented a new option under Mail Preferences/General/Check for new messages. There is an "Automatically" option which, I believe, doesn't work right.

Simply switch that to "Every minute" and (at least in my experience) the problem is solved.
Score: 16 Votes (Like | Disagree)
syavno Avatar
135 months ago
Guess I'm just holding it wrong. Thanks for the tip Apple!
Score: 15 Votes (Like | Disagree)
Mark Booth Avatar
134 months ago
I still haven't installed Mavericks on any of the four Macs in our house and I don't have any plans to do it anytime soon.

I only wish I had used a similar amount of wisdom before upgrading my iPad 3 to iOS 7. :(

I sure do miss the Apple I once knew. The one that got things a LOT closer to ready-for-primetime before releasing them.

Mark
Score: 9 Votes (Like | Disagree)
Troneas Avatar
134 months ago
good to know its a known issue.


i thought i was opening the app in the wrong way.
Score: 8 Votes (Like | Disagree)
keysofanxiety Avatar
134 months ago
Really, the only reason I still use Mail is because it's made by Apple and somehow that allows me to forgive more of its problems.

But I have to grudgingly admit that I use Outlook on Windows every day at work, and it's so, so much better. I'm just not too keen on Outlook for Mac, and I hope that's what's stopping me from switching, rather than self-deluded fanboyism ... :(
Score: 8 Votes (Like | Disagree)
heehee Avatar
134 months ago
I don't use Mail anymore and just went with Outlook. Half of the time, Mail won't display emails at all.
Score: 8 Votes (Like | Disagree)