Apple Retail Stores Experiencing Computer Downtime, Personal Pickup Affected

Customers at Apple Stores around the country are running into problems attempting to pick up ordered merchandise and make purchases, as Apple's retail stores appear to be experiencing a system-wide outage that is preventing the store from making some sales.

We have received quite a few tips from readers and additional complaints on Twitter indicate that the issue is widespread and affecting quite a few Apple customers. Part of the outage includes Personal Pickup, which means people have been unable to collect ordered Retina iPad minis in stores.

paloaltoapplestore
The issue has been ongoing for at nearly two hours now, and according to one customer, an Apple employee claimed that every Apple store in the country was down. At some stores, however, Apple employees are able to make standard sales by hand writing receipts.

It is unclear what the issue is, but Apple is likely working to bring its point of sale system back online as soon as possible.

Update 12:20 PM: One user who had reported the issue to MacRumors has followed up to say that he has received a call from his Apple retail store notifying him that systems are back up and running.

Top Rated Comments

brad.c Avatar
122 months ago
It's the Affordable AppleCare Act.
Score: 20 Votes (Like | Disagree)
Pleasure Avatar
122 months ago
Omg!

If Apple's systems are not perfect then certainly their products are not perfect. Being seen in public with a device that is not perfect will make me appear imperfect which I most certainly am NOT!

It is my veneer of perfection, and absolute intolerance of anything that is not both perfect and immediate, that allow me to ignore the fact that there are people without food and shelter right here in my city. Though blessedly not in my most excellent zip code!

Damn you Apple (and MacRumors) for damaging that veneer and forcing me to look at this inequality. You have pushed me on to a slippery slope. My toy collection will suffer because you have made me realize that I should be giving as much to help folks in need as I spend on my toys.

My life shall never be the same:mad:

(Full disclosure: I started this post on a lark, but it turned into a memo to self. I just replaced my iPad 2 with a shiny new Air that I wanted but did not need. I am sending Best Buy $50/month to pay for my new toy. None of my meager charitable giving goes to homeless and hungry folks. That will change as soon as finish this post. I would be deeply flattered if even one person imitated me.)

namaste
Score: 6 Votes (Like | Disagree)
iTeleport Avatar
122 months ago

Customers at Apple Stores around the country are running into problems attempting to pick up ordered merchandise and make purchases ... an Apple employee claimed that every Apple store in the country was down.

Which country?
Score: 5 Votes (Like | Disagree)
Bare Avatar
122 months ago
First they hack Macrumors so that they can hack Apple! Way to go, Macrumors...
Score: 5 Votes (Like | Disagree)
richard371 Avatar
122 months ago
Ordered my mini for pick up 2 hours ago in SF. Called and was told it may be tomorrow. First world problems. I just launched the iTunes store and donated to the Philippines. They have bigger issues then we do trying to get our minis lol.
Score: 4 Votes (Like | Disagree)
TheEasel Avatar
122 months ago
Which country?

Which country? Is it just the US? Are other countries affected? C'mon Macrumors; you're an international news service now. Try not to be so parochial.
Score: 3 Votes (Like | Disagree)

Popular Stories

iOS 16

iOS 16.4 for iPhone Nearing Launch With These 5 New Features

Monday March 20, 2023 11:50 am PDT by
Apple says iOS 16.4 is coming in the spring, which began this week. In his Sunday newsletter, Bloomberg's Mark Gurman said the update should be released "in the next three weeks or so," meaning a public release is likely in late March or early April. iOS 16.4 remains in beta testing and introduces a handful of new features and changes for the iPhone. Below, we have recapped five new features ...
apple park at night 1

Apple 'Tracking Employee Attendance' in Crackdown on Remote Working

Thursday March 23, 2023 3:41 am PDT by
Apple is tracking the attendance of its employees at offices using badge records in order to ensure they are coming in at least three times a week, according to Platformer's Zoë Schiffer. Since April 2022, Apple employees have been operating on a hybrid home/office work policy as part of a gradual return strategy following the pandemic, with staff required to work from the office at least...
iphone 14 pro max deep purple feature purple

iPhone 15 Pro Rumor Recap: 10 New Features and Changes to Expect

Thursday March 23, 2023 6:42 am PDT by
While the iPhone 15 series is still around six months away from launching, there have already been plenty of rumors about the devices. Many new features and changes have been rumored for the iPhone 15 Pro and iPhone 15 Pro Max in particular. Below, we have recapped 10 changes rumored for iPhone 15 Pro models that are not expected to be available on the standard iPhone 15 and iPhone 15 Plus:A1...
dynamic island

iPhone 15 Dynamic Island to Include New Integrated Proximity Sensor

Friday March 24, 2023 12:27 am PDT by
This year, all iPhone 15 models will include Apple's Dynamic Island that unifies the pill and hole cutouts at the top of the display, but there will also be a material change to the feature that wasn't included in the iPhone 14 Pro models. According to a new tweet by Apple industry analyst Ming-Chi Kuo, the proximity sensor on the iPhone 15 series will be integrated inside the Dynamic Island ...
maxresdefault

Nothing Launches $149 Ear (2) Wireless Earbuds to Compete With AirPods Pro 2

Wednesday March 22, 2023 9:48 am PDT by
Nothing today announced the launch of its second-generation wireless earbuds, the Nothing Ear (2), which offer many of the same features as Apple's AirPods Pro 2 at a lower price point. We went hands-on with the Ear (2) earbuds to see whether they're a viable alternative to the AirPods Pro 2 for those who want to save some cash. The Ear (2) earbuds are the successor to the Nothing Ear (1),...
voice isolation

iOS 16.4 Adds Voice Isolation for Cellular Phone Calls

Tuesday March 21, 2023 11:01 am PDT by
The iOS 16.4 update that is set to be released to the public in the near future includes voice isolation for cellular calls, according to notes that Apple shared today. Apple says that Voice Isolation will prioritize your voice and block out the ambient noise around you, making for clearer phone calls where you can better hear the person you're chatting with and vice versa. Voice...
TMobile Sprint

Apple Stops Allowing Sprint iPhone Activations, Removes Sprint References From Online Store

Thursday March 23, 2023 12:06 pm PDT by
Apple is no longer allowing customers who purchase an iPhone, cellular iPad, or Apple Watch to activate a device with now-defunct mobile carrier Sprint. Apple has also removed remaining references to Sprint from its online store. When checking out with a new purchase, Sprint is no longer an option for connectivity, a change that Apple appears to have implemented today. Prior to now, Sprint...
airpodsd 3 purple 4

iOS 16.4 Seemingly References New AirPods and AirPods Case

Tuesday March 21, 2023 11:43 am PDT by
The iOS 16.4 release candidate version that was provided to developers today appears to hint at a new set of AirPods that could be coming in the near future. According to @aaronp613, the beta features references to AirPods that have a model number of A3048 and an AirPods case with a model number of A2968. There have been no rumors that new AirPods are on the horizon, and it is early for...