Apple Retail Stores Experiencing Computer Downtime, Personal Pickup Affected

Customers at Apple Stores around the country are running into problems attempting to pick up ordered merchandise and make purchases, as Apple's retail stores appear to be experiencing a system-wide outage that is preventing the store from making some sales.

We have received quite a few tips from readers and additional complaints on Twitter indicate that the issue is widespread and affecting quite a few Apple customers. Part of the outage includes Personal Pickup, which means people have been unable to collect ordered Retina iPad minis in stores.

paloaltoapplestore
The issue has been ongoing for at nearly two hours now, and according to one customer, an Apple employee claimed that every Apple store in the country was down. At some stores, however, Apple employees are able to make standard sales by hand writing receipts.

It is unclear what the issue is, but Apple is likely working to bring its point of sale system back online as soon as possible.

Update 12:20 PM: One user who had reported the issue to MacRumors has followed up to say that he has received a call from his Apple retail store notifying him that systems are back up and running.

Top Rated Comments

brad.c Avatar
136 months ago
It's the Affordable AppleCare Act.
Score: 20 Votes (Like | Disagree)
Pleasure Avatar
136 months ago
Omg!

If Apple's systems are not perfect then certainly their products are not perfect. Being seen in public with a device that is not perfect will make me appear imperfect which I most certainly am NOT!

It is my veneer of perfection, and absolute intolerance of anything that is not both perfect and immediate, that allow me to ignore the fact that there are people without food and shelter right here in my city. Though blessedly not in my most excellent zip code!

Damn you Apple (and MacRumors) for damaging that veneer and forcing me to look at this inequality. You have pushed me on to a slippery slope. My toy collection will suffer because you have made me realize that I should be giving as much to help folks in need as I spend on my toys.

My life shall never be the same:mad:

(Full disclosure: I started this post on a lark, but it turned into a memo to self. I just replaced my iPad 2 with a shiny new Air that I wanted but did not need. I am sending Best Buy $50/month to pay for my new toy. None of my meager charitable giving goes to homeless and hungry folks. That will change as soon as finish this post. I would be deeply flattered if even one person imitated me.)

namaste
Score: 6 Votes (Like | Disagree)
iTeleport Avatar
136 months ago

Customers at Apple Stores around the country are running into problems attempting to pick up ordered merchandise and make purchases ... an Apple employee claimed that every Apple store in the country was down.

Which country?
Score: 5 Votes (Like | Disagree)
Bare Avatar
136 months ago
First they hack Macrumors so that they can hack Apple! Way to go, Macrumors...
Score: 5 Votes (Like | Disagree)
richard371 Avatar
136 months ago
Ordered my mini for pick up 2 hours ago in SF. Called and was told it may be tomorrow. First world problems. I just launched the iTunes store and donated to the Philippines. They have bigger issues then we do trying to get our minis lol.
Score: 4 Votes (Like | Disagree)
TheEasel Avatar
136 months ago
Which country?

Which country? Is it just the US? Are other countries affected? C'mon Macrumors; you're an international news service now. Try not to be so parochial.
Score: 3 Votes (Like | Disagree)

Popular Stories

iPhone 15 Pro FineWoven

Apple Reportedly Stops Production of FineWoven Accessories

Sunday April 21, 2024 6:03 am PDT by
Apple has stopped production of FineWoven accessories, according to the Apple leaker and prototype collector known as "Kosutami." In a post on X (formerly Twitter), Kosutami explained that Apple has stopped production of FineWoven accessories due to its poor durability. The company may move to another non-leather material for its premium accessories in the future. Kosutami has revealed...
Provenance Emulator

PlayStation and SEGA Emulator for iPhone and Apple TV Coming to App Store [Updated]

Friday April 19, 2024 8:29 am PDT by
The lead developer of the multi-emulator app Provenance has told iMore that his team is working towards releasing the app on the App Store, but he did not provide a timeframe. Provenance is a frontend for many existing emulators, and it would allow iPhone and Apple TV users to emulate games released for a wide variety of classic game consoles, including the original PlayStation, GameCube, Wii,...
iOS 17 All New Features Thumb

iOS 17.5 Will Add These New Features to Your iPhone

Sunday April 21, 2024 3:00 am PDT by
The upcoming iOS 17.5 update for the iPhone includes only a few new user-facing features, but hidden code changes reveal some additional possibilities. Below, we have recapped everything new in the iOS 17.5 and iPadOS 17.5 beta so far. Web Distribution Starting with the second beta of iOS 17.5, eligible developers are able to distribute their iOS apps to iPhone users located in the EU...
apple vision pro orange

Apple Vision Pro Customer Interest Dying Down at Some Retail Stores

Monday April 22, 2024 2:12 am PDT by
Apple Vision Pro, Apple's $3,500 spatial computing device, appears to be following a pattern familiar to the AR/VR headset industry – initial enthusiasm giving way to a significant dip in sustained interest and usage. Since its debut in the U.S. in February 2024, excitement for the Apple Vision Pro has noticeably cooled, according to Bloomberg's Mark Gurman. Writing in his latest Power On...
top stories 20apr2024

Top Stories: Nintendo Emulators on App Store, Two New iOS 17 Features, and More

Saturday April 20, 2024 6:00 am PDT by
It was a big week for retro gaming fans, as iPhone users are starting to reap the rewards of Apple's recent change to allow retro game emulators on the App Store. This week also saw a new iOS 17.5 beta that will support web-based app distribution in the EU, the debut of the first hotels to allow for direct AirPlay streaming to room TVs, a fresh rumor about the impending iPad Air update, and...