Apple Opens East Coast AppleCare Warehouse to Speed Up Repair Times

Apple recently opened up another AppleCare repair warehouse in Carlisle, Pennsylvania, reports 9to5Mac. The 182,000 square-foot facility is the second in the United States, joining Apple's existing warehouse in Elk Grove, California.

Apple's California-based AppleCare warehouse is used as a repair hub, with Apple retail locations across the country shipping damaged products to the facility, where they are repaired or replaced and shipped back out across the United States.

repairwarehouse

Apple's Pennsylvania warehouse

This second warehouse will serve a similar purpose, expanding Apple's repair capabilities and turnaround time. Damaged items once shipped to California will now be able to be fixed at either location, which will likely result in faster repair and shipping times for consumers located in the Midwest and on the East Coast.

Along with opening a new repair facility, Apple has also been working to cut down on costs and decrease repair times by performing more iPhone repairs in-house, electing to replace displays and other parts in Apple Stores and at Apple Authorized Service Providers rather than offering replacements.

In August, Apple launched a redesigned AppleCare website that includes a simpler interface and 24/7 live chat support. The company is also said to be working on significant changes to its AppleCare services, aiming to switch to per-user AppleCare subscription plans rather than offering per-device coverage.

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Top Rated Comments

iapplelove Avatar
139 months ago
apple just needs to move to the east coast :p

then we would have better names than maverick
Score: 5 Votes (Like | Disagree)
gatearray Avatar
139 months ago
This was certainly kept quiet...

I mean, with the new data centers that have come online, we've heard about them for months ahead of their construction.

Indeed! I'm in NYC, and imagine my surprise when I got my iPhone mail-in warranty service shipped from PA last week! :)
Score: 1 Votes (Like | Disagree)
mindstream Avatar
139 months ago
I live Carlisle! Not that it means anything...just saying.
Score: 1 Votes (Like | Disagree)
mingoglia Avatar
139 months ago
Maybe they should work a bit harder on making the equipment not fail in the first place, then they wouldn't need this fancy new facility? :D
Score: 1 Votes (Like | Disagree)
pvmacguy Avatar
139 months ago
There is also an AppleCare repair depot in Texas, near Houston. Unless all those MBP's I've been sending to TX are really going to CA.

Agreed. I have sent many a mac to that repair depot article should be updates for accuracy... :\
Score: 1 Votes (Like | Disagree)
KirkTheJerk Avatar
139 months ago
This is not a new apple warehouse. Apple has been located at this warehouse for a couple of years now. I think it was mainly a small distribution center. The other company that shared this warehouse with them moved locations and apple must have leased the rest of the warehouse.
Score: 1 Votes (Like | Disagree)