AppleCare Support Employees Begin Training on iOS 7
AppleCare employees have begun training on support issues related to iOS 7, according to 9to5Mac. The site claims the training must be completed by the second week in September, when Apple is expected to unveil the final version of iOS 7 for launch in the middle of the following week.
Because of significant changes to the user interface in iOS 7, Apple is reportedly increasing the hours of part-time AppleCare support staff and requiring Mac and OS X AppleCare technicians to cross train in iOS 7 in order to be ready for heavy anticipated call volume.
The iOS 7 training focuses on some of the more critical features of iOS. Apple seems to want to push the Find my iPhone Activation Lock feature. This option requires the customer’s iCloud username and password for an iOS Device to be inputted to active a found iPhone, iPad, and iPod touch.
[…]
Other features that AppleCare will heavily push and become knowledgable about include the new iCloud Photo Sharing options, the redesigned Camera app, the more feature-rich Safari browser, Control Center, and AirDrop file-sharing.
Apple is putting special emphasis on the design differences between iOS 6 and 7. Support employees are being shown how, though the design looks significantly different in iOS 7, actual functionality has not changed in most apps.
The final version of iOS 7 is expected to be unveiled on September 10 at the media event for the iPhone 5S and 5C introductions. Apple typically releases the new version of iOS the following week, just ahead of the launch of the new iPhone model.
Popular Stories
Apple is expected to launch a new foldable iPhone this year, based on multiple rumors and credible sources. The long-awaited device has been rumored for years now, but signs increasingly suggest that Apple will release its first foldable device in 2026.
Subscribe to the MacRumors YouTube channel for more videos.
Below, we've collated an updated set of key details that have been leaked about ...
In his Power On newsletter today, Bloomberg's Mark Gurman said Apple will have a three-day stretch of product announcements from Monday, March 2 through Wednesday, March 4. In total, he expects Apple to introduce "at least five products."
A week ago, Apple invited selected journalists and content creators to an "Apple Experience" in New York, London, and Shanghai on Wednesday, March 4 at 9...
Apple Watch is now eleven generations in, and packed with useful features that are easy to miss at first glance. To help you get more out of your new device, we've rounded up 15 practical tips you might not have discovered yet, including a few that long-time users often overlook.
Bounce Between Two Apps
On your Apple Watch, double-press the Digital Crown to see a deck of all currently...
macOS 26.3 hints at Apple's rumored lower-cost MacBook, and two new Studio Display models, according to Macworld's Filipe Espósito.
Espósito found the following codenames within macOS 26.3's source code, and he revealed the upcoming products that they likely correspond with, based on previous reporting from Bloomberg's Mark Gurman and others.
The codenames:J700: Lower-cost MacBook
J427:...
Apple's iPhone development roadmap runs several years into the future and the company is continually working with suppliers on several successive iPhone models at the same time, which is why we often get rumored features months ahead of launch. The iPhone 18 series is no different, and we already have a good idea of what to expect for the iPhone 18 Pro and iPhone 18 Pro Max.
One thing worth...
