Night mode is an automatic setting which takes advantage of the new wide-angle camera that's in the iPhone 11 and 11 Pro models. It's equipped with a larger sensor that is able to let in more light, allowing for brighter photos when the light is low.
macOS Catalina Now Available
Tim Cook Posts Letter to Chinese Apple Customers Announcing Changes to iPhone 4/4S Warranty Policies
Over the past several weeks, state-run media and other outlets in China have criticized Apple over the company's warranty practices in the country.The company had posted a letter to customers defending its practices as going above and beyond requirements of Chinese law, but as noted by Business Insider, Apple has now posted a new letter from CEO Tim Cook [Google translation] announcing changes to its warranty policy. From the Google translation:
We are aware that, due to the lack of external communication in this process and lead to the speculation that Apple arrogance, do not care or do not attach importance to consumer feedback. We express our sincere apologies for any concerns or misunderstandings this gives consumers.Apple's previous policy for iPhone 4 and 4S warranty repairs had frequently involved issuing customers new handsets but swapping their existing back plates onto the new hardware, with the replacement handsets carrying warranties lasting 90 days or until the expiration of the original one-year warranties from the customers' initial purchases.
In order to further improve the level of service, we are implementing the following four major adjustment:
- Improved iPhone 4 and iPhone 4S repair policy
- Provide a concise and clear on the website of the official Apple repair and warranty policy statement
- Increase the intensity of the supervision and training of Apple Authorized Service Provider
- Related issues to ensure that consumers can easily contact Apple Feedback Service
The policy had received criticism from those arguing that the replacement devices essentially amount to brand-new hardware and should carry longer warranty coverage. Under Apple's revised policies announced today, the company has heeded those complaints and when it swaps out customers' devices for replacement ones, they will be entirely new devices and carry fresh one-year warranties.
Apple has also made it more clear to customers what its standard repair policies are in China, with main parts such as motherboards receiving two-year coverage while other components receive one-year coverage. In addition, Apple has increased training for authorized service providers in China in order to ensure that they are fully aware of Apple's new and continuing warranty policies. Finally, Apple has also rolled out a new feedback form to provide a simpler mechanism for Chinese customers to contact Apple about service concerns.
Tag: Tim Cook
[ 66 comments ]
Top Rated Comments
(View all)
86 months ago
Too many apologies, Mr. Cook.
Jobs would never apologize. The warranty issue is a feature not a bug.
86 months ago
Too many apologies, Mr. Cook.
The atmosphere surrounding Apple has changed since Tim Cook took over.
It used to be that Apple could be secretive and quiet, and the press would be all pro-Apple anticipating how wonderful things would be when Apple announced them. Now, Apple can't be secretive or quiet because the press is so anti-Apple in speculating in the worst possible way of things Apple hasn't said. The press knows that any negative article about Apple gets tons of clicks.
Tim Cook is starting to realize this change, and Apple must be more pro-active in shutting down negative rumors in the future. Perception is everything.
86 months ago
Apple does not issue press releases with anything but perfect spelling and grammar..
But this is not an Apple press release. It is the Google Translation of one.
And that is something entirely different! :cool:
86 months ago
All news stories today should be taken with a grain of salt. Here in the U.S., it's day celebrated for fooling others. Just sayin'
Did you not read the very last line of Tim Cook's Letter??
...
As the consumers of the services provided by any Apple Store retail store or an Apple authorized service provider doubt, to Welcome www.apple.com.cn/support/service/feedback/ directly get in touch with us. Our goal is to consumers where to buy Apple products or receive services, users can enjoy world-class experience.
Heartfelt thank you to give us valuable feedback, we always harbor immense respect to China, the Chinese consumer is always the top priority of our hearts.
Tim Cook
Apple CEO
Ha Ha, April Fools! You know better, Apple doesn't apologize. -TC
86 months ago
The Chinese have better warranty coverage than North America. Gotta love it.
It's amusing that a restrictive communist government has better consumer protections it seems than the US. Well, at least in this case....
86 months ago
Thinking the same thing.
This is an approach by Apple that lets the Chinese government save face. It is irrelevant if the claims are true or false. Tim Cook made the smart decision.
86 months ago
Too many apologies, Mr. Cook.
Better under Cook than Jobs, like others said, Jobs would have kept quite and Apple looking like an even more arrogant company. Communication is getting better now, something that Apple sucked at.
If your in the wrong, its good to apologize .
86 months ago
The grammar errors in the "quote" are a dead giveaway the story is fake. Apple does not issue press releases with anything but perfect spelling and grammar (unless we're talking about "think different" or other marketing speak)
It's a google translation.
[ Read All Comments ]
Two deals have hit Apple's latest line of iMacs, including both the 21.5-inch and 27-inch Retina iMac models from Early 2019. Both of these sales can be found on Amazon. Additionally, Apple's...
Two smart home accessories gained HomeKit support today, including the Arlo Ultra security camera and the Netatmo Weather Station.
Arlo Ultra
While users can already control Arlo Ultra cameras...
Following a successful debut on Kickstarter, Sphero's newest robot, the RVR, is now available for purchase worldwide.
The RVR is a fully programmable and customizable RC car that's...
Apple is testing different Face ID prototypes that would allow a smaller notch to be used in its 2020 iPhones, according to leaker and concept artist Ben Geskin.
Geskin previously created a...
Tim Cook gave the keynote speech at the Ceres 30th Anniversary Gala in New York City on Monday night. Ceres is a sustainability nonprofit organization, and Cook was invited to share Apple's...
Music software company Serato has updated DJ Pro and DJ Lite to bring full support for macOS Catalina, which ditches iTunes in favor of a new standalone Music app.
The elimination of iTunes...
Yelp has updated its Apple Watch app for watchOS 6, introducing a new modern interface and leveraging the device's new integrated compass, which should make finding the nearest coffee shop or...
Apple today released a new supplemental update for macOS Catalina, nearly one week after releasing the first supplemental update and two weeks after the launch of macOS Catalina.
The update can...
