'Apple University' Trains Future Apple Executives with Focus on Missteps of Apple and Others

Details of Adam Lashinsky's new Inside Apple book set to debut tomorrow continue to surface, and while some of the ideas behind the company's "Apple University" program for training the next generation of executives were previously disclosed in Lashinsky's original Fortune piece on the topic and in a Los Angeles Times article last October, the new book takes a more extensive look at the concept.

As had been previously disclosed, Apple in 2008 hired Yale School of Management dean Joel Podolny to head up the Apple University initiative on management training. Several other professors, including Harvard business historian Richard Tedlow, came on board in consulting roles to help develop the curriculum. Classes were primarily taught by Apple executives, with guidance offered by Podolny and the other professors.

Examples of the case studies being taught at Apple University include the story of how Apple crafted its retail strategy from scratch and Apple's approach to commissioning factories in China. Wherever possible the cases shine a light on mishaps, the thinking being that a company has the most to learn from its mistakes.

Tedlow quietly retired from Harvard last year, and is now working full-time for Apple to add his expertise on U.S. business history to the Apple University curriculum. His lectures reportedly draw upon crises and missteps experienced by other major businesses, events which offer lessons to help Apple's future leaders avoid similar pitfalls and learn how to respond when faced with adversity.

[H]e is teaching them business lessons about other companies that the Apple executives can apply to their own situations. For instance, Tedlow has lectured Apple's PR staff on the Tylenol tampering crisis of 1982 and how the McNeil Consumer Products unit of Johnson & Johnson responded. He taught a class for executives about the fallen grocery store chain A&P as an example of what happened to a company that once dominated its field. Quipped an attendee: "We were all trying to figure out what A&P had to do with Apple."

Lashinsky notes it that will be interesting to watch how the company that shunned traditional business school business practices under Steve Jobs evolves over time now that academics have been brought in to help mold the next generation of Apple leaders. That evolution will, however, likely take years before it becomes apparent to the public.

Top Rated Comments

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111 months ago
I wish I could take the class.
Score: 9 Votes (Like | Disagree)
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111 months ago
I think Apple University will be key to Apple's continued success in light of Steve's passing.
Score: 9 Votes (Like | Disagree)
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111 months ago

Quipped an attendee: "We were all trying to figure out what A&P had to do with Apple."

This attendee will never rise above middle management. If that.
Score: 8 Votes (Like | Disagree)
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111 months ago

I'm not sure how that relates to Apple's astounding record sales of the same product, that, keep in mind, is barely one of the only two (or three) smartphones Apple makes.

Where was the huge deluge of returns? Why are we seeing this?

https://www.macrumors.com/2011/09/08/apple-again-tops-j-d-power-rankings-of-smartphone-consumer-satisfaction/

Must be a rounding error. Or something.

Just because people didn't return the phone, doesn't mean the iPhone 4 had a rather shoddy antenna design (which has been completely rectified with the iPhone 4S).
Score: 7 Votes (Like | Disagree)
Avatar
111 months ago

I'm not sure how that relates to Apple's astounding record sales of the same product, that, keep in mind, is barely one of the only two (or three) smartphones Apple makes.

Where was the huge deluge of returns? Why are we seeing this?

https://www.macrumors.com/2011/09/08/apple-again-tops-j-d-power-rankings-of-smartphone-consumer-satisfaction/

Image (https://cdn.macrumors.com/article-new/2011/09/jd_power_h211_smartphone.jpg)

Must be a rounding error. Or something.


There was a huge problem with the antenna, even Steve understood this, he cut his vacation short once he heard about it, and got together with Ive. Because those 2 together ignored the engineers warnings and pushed the design forward.
Score: 6 Votes (Like | Disagree)
Avatar
111 months ago

The poorly designed iPhone 4 antenna..


You didn't understand. The poster to whom you replied does not believe Apple EVER makes design mistakes.

Or any mistakes.

Ever.

About anything.

Ever.

Apple is never wrong.

Get it? :rolleyes: :rolleyes: :D
Score: 5 Votes (Like | Disagree)

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