Apple's Internal Policy on Bad Pixels Revealed
Apple's 'Surprise and Shine' iPhone Event: Follow along
with our live blog.
has received a
screenshot of a purported internal Apple support document outlining the company's policies regarding bad pixels on the displays of its products.
According to the document, Apple allows for repair or replacement with as little as one light or dark pixel on the company's iPhone and iPod touch, moving up to as many 16 required as a minimum for repair or replacement on displays 22 inches and larger.
Notably, Apple's policies do allow for some leeway to permit its support staff to offer customers repair or replacement with fewer anomalies than that listed as required. The customer is to be made aware, however, that his or her replacement device could have more anomalies than the product they are returning, and if the new product does not meet the documented threshold for replacement, a second exchange will not be permitted.
Popular Stories
Apple's biggest event of the year is almost here, and all eyes are on Cupertino. With the first foldable iPhone expected to headline Apple's "Surprise and Shine" event on Wednesday, September 9, at 10:00 a.m. Pacific Time, the rumor mill has been running full throttle, fuelled by the biggest single design change in the life of the iPhone.
To get you up to speed, here's a quick reference...
Apple is set to unveil new iPhone 18 Pro and iPhone 18 Pro Max models on Wednesday, September 9, and the devices are expected to feature a design that's largely similar to the iPhone 17 Pro models, with a peppering of enhancements inside. Major changes are not expected until next year, when Apple is expected to introduce a radically redesigned 20th-anniversary iPhone.
If you're thinking of...
Apple has announced that it will be holding an event on Wednesday, September 9 at 10 a.m. Pacific Time, with the company widely expected to unveil the iPhone 18 Pro, iPhone 18 Pro Max, its first-ever foldable iPhone Ultra, and more.
Now that we know the event date, we can make an educated guess about when iPhone 18 Pro pre-orders will begin, but there is a bit of a wrinkle this year....
