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Apple Restricting Vacation Time for AppleCare Employees From September 15 to 28

Apple appears to be cutting down on available vacation time for its AppleCare employees between September 15 and 28, a two week period encompassing the prospective September 20 release date for the iPhone 5S and 5C that was first leaked earlier this month. iOS 7 is also expected to be released that week.

An internal document shared by AppleInsider reportedly shows the amount of time off available for AppleCare employees during the month of September, which appears to drop beginning on September 15.

calendar
An internal company document shared with AppleInsider purportedly shows time off available for AppleCare employees for the latter half of September. As can be seen in the calendar, available time off drops off significantly starting Sunday, Sept. 15, and continues through Saturday, Sept. 28.

The image provided shows the calendar being accessed via virtual private network from an internal Apple employee domain. Potentially identifying portions of the picture have been cropped out.
Multiple carriers have also initiated similar vacation blackout dates on some of the same days, with T-Mobile employees reporting a September 20 to 22 blackout and Verizon employees reporting September 18 to September 22 blackout dates.

Apple likely has a longer blackout period for its AppleCare employees in order to offer extended support to both iOS 7 users and new iPhone owners. AppleCare employees began training on support issues related to iOS 7 yesterday and that training is likely to continue up until the OS is distributed to the public.

Related roundups: iPhone 5c, iPhone 5s, iPhone 6

Top Rated Comments

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8 months ago

According to my sources, I think the iPhone 5S and 5C will be released anywhere from Sept. 15 to Sept. 28th.


Looks like we got one of them analysts over here.
Rating: 10 Positives
8 months ago
According to my sources, I think the iPhone 5S and 5C will be released anywhere from Sept. 15 to Sept. 28th.
Rating: 4 Positives
8 months ago

According to my sources someone is fired for leaking this.


Extended vacation! :D
Rating: 3 Positives
8 months ago
Rooting for 128GB to be priced same as 64GB iPhone 5! - hope its dream come true haha

Cannot wait - want it now lol
Rating: 2 Positives
8 months ago
For an internal Apple calendar that thing certainly does look atrocious.
Rating: 2 Positives
8 months ago

Enough Already...


So what do you want? Do you want this site to stop reporting and close down?
Rating: 2 Positives
8 months ago
Wow. That could mean there's a new iPhone coming out next month. :eek:
Rating: 2 Positives
8 months ago

I'm hoping they will offer the 32 GB for the same price of the 16 GB. It has gotten to the point where the base model iPhone, with 16 GB, isn't enough for most people (IMHO). 32 GB should be the new base model iPhone.


Ya, I realized that with iPhone 4S, owned a 16GB for about 2 weeks and jumped to 64GB, then made do with 32GB iPhone 5, but now I'll be going with 128GB for sure but will have to settle with 64GB if iPhone 5S still starts at 16GB 649/32GB 749/64GB 849/128GB 949--Way too high for a phone...but hoping that is not the case as I'm sure apple did not sell too many 128GB iPads ($899/$929---way too expensive as one can buy a 11-13" MBAir for that price)
Rating: 1 Positives
8 months ago
KGI securities analyst Ming-Chi Kuo, who has incorrectly predicted release dates all year long, said "September? Did I guess September for the iPhone yet? Yeah, yeah... September...".
Rating: 1 Positives
8 months ago

The Reason is iOS7. People Will Be Confused.


For a little while. I think people will adapt pretty quickly. However, I don't think most of the confused people will be calling AppleCare. At least in my circle, the confused people call me. I'm sure many people who read this site will be in the same category.
Rating: 1 Positives

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