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Details on Apple Retail's New In-Store Pick Up and Self Check Out Process

MacRumors had previously revealed some interesting changes coming to Apple Retail stores this Thursday. These changes include an expansion of the ability to pick-up online orders at Apple Stores as well as a surprising new self-check out capability. These new features will be released as an update to the Apple Store App in the App Store.


As reported on BGR, the new system works as follows:

Online Orders with In Store Pickup and Returns

- For standard in-stock items, the product will become available to pickup in about 12 minutes. This provides the system enough time to send the order to the store, and allow Apple Retail employees to set aside items for pickup. Customers will be able to skip lines, and simply have to sign for them and leave.
- For build-to-order, engraved devices or other out-of-stock items, Apple will ship the items to your local Apple Store for free. Customers will receive a pick-up date and a push notification to the App will let you know when it has arrived. Again, 12 minutes from the push notification, the order will be ready for pickup
- Apple expects the majority of customers will eventually use in-store pick up for buying products.
- Customers will be able to return items purchased online to retail stores.

Self Check Out

This is an even more interesting feature that Apple is deploying that will help streamline the Apple retail experience. Apple will be allowing customers to use the Apple Store app to buy smaller items such as accessories while in the store. Customers won't have to even talk to a retail employee:
Here is how this will work: after you find the item you want to buy, like an accessory, you launch the Apple Store app on your iOS device and there will be an option to buy a product in the store. You scan the product with the camera on your device in the app, click purchase, and it will charge whatever credit card is associated to your Apple ID. You then just walk out of the store.
According to BGR, Apple will not be manually verifying purchases.

Both In-Store Pickup and Self Check Out are expected to be launched on Thursday, November 3rd worldwide.

Top Rated Comments

(View all)

36 months ago
How will Apple employees know if someone is shoplifting?
Rating: 31 Votes
36 months ago
Time to grab some free cases and headphones... ;)
Rating: 24 Votes
36 months ago

What happens when you leave the store after a self check out and the box starts letting off sirens when you leave because you didn't disarm the anti theft device inside the box!


Easy. Each item has a unique RFID tag. When you make the purchase your phone sends a message to the store notifying the systems to let that RFID tag through the detectors.
Rating: 22 Votes
36 months ago
Thank goodness there will no longer be a need to wait 20 minutes for an annoying salesperson to stop chatting with his high school friends and actually (gasp) allow someone to make a purchase.
Rating: 17 Votes
36 months ago

What siren?


Probably the one that goes off whenever Bill Gates tries to leave a brown Zune behind on the store counter.
Rating: 14 Votes
36 months ago

At the store where I worked we had plainclothes security and cameras all over. Plus, employees always kept an eye on people. Not that hard.

Beyond that, Apple is probably making enough money on the computers and "big" items that a few cases or iPod cables getting stolen is not really a big deal.


So how is your plainclothes security, cameras and force attuned employees going to tell that someone isn't just holding their phone up like they are buying an item in-app when they're not?
Rating: 14 Votes
36 months ago

huh? Are you claiming to have inside info on Apples plans imparticular or are you just very uninformed when it comes to the capabilities of current technology


Apple Stores don't have scanners/detectors at the entrance, and there is no way to put an alarm inside each and every retail box. I worked in Apple Retail for three years. We had minimal security in place. You seem to be the one uninformed on this front Slick.
Rating: 13 Votes
36 months ago
Honestly, this seems far too trusting. I can see shoplifting becoming rife with "oh my phone must've messed up" being the excuse if caught.
Rating: 11 Votes
36 months ago

Easy. Each item has a unique RFID tag. When you make the purchase your phone sends a message to the store notifying the systems to let that RFID tag through the detectors.


This is what I was thinking as well

They would just need unique barcodes linked to unique RFIDs for every item, which is doable, and an in store security system linked to their purchasing system

There are no RF tags, or even a system to support that.

huh? Are you claiming to have inside info on Apples plans imparticular or are you just very uninformed when it comes to the capabilities of current technology
Rating: 10 Votes
36 months ago
I guarantee the loss prevention team was not present for the meeting discussing the self check-out process. ;)
Rating: 9 Votes

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