return policy


'return policy' Articles

Apple Not Accepting Returns or Exchanges in Hong Kong

Apple updated its purchase policy for Hong Kong today to reflect that all Apple and Beats products purchased at its retail stores in the region cannot be returned or exchanged. The exact reason for Apple suddenly disallowing returns and exchanges at its five Hong Kong retail locations, and whether it is a temporary move, remains unclear at this time. Apple previously allowed customers in Hong Kong to return or exchange undamaged products with the original receipt and packaging within 14 days of the date of purchase. The change was made on the same day iPhone 7 and iPhone 7 Plus launched in Hong Kong, where the smartphones have been reselling on the black market for up to 15,000 Hong Kong dollars, or up to $1,933 in U.S. dollars. CNBC and South China Morning Post both ran articles about these lucrative scalping efforts, which have become commonplace with every iPhone launch, earlier today. Hong Kong is a hotbed for black market electronics due to the lack of import taxes and duties added to foreign goods purchased, as is the case in neighboring mainland China. Scalpers often attempt to illegally smuggle new iPhones across the border to mainland China to make significant profits, including one smuggler caught with 94 iPhones strapped to his body in 2015. A tipster informed MacRumors that the return policy change also applies in Macau, another special administrative region of

Reminder: Apple's Holiday Return Policy in Effect Until December 25

With the holiday shopping season underway, it is worth a reminder that Apple's annual extended return policy is now in effect on the Apple Online Store and at Apple Retail Stores in the U.S., U.K., Australia, Canada, Germany, Sweden and other countries. Most products and accessories purchased between November 1 and December 25 of this year are eligible for return until January 8, 2016, including the new Apple TV, Apple Watch, iPad Pro, iPhones, Macs and more. See a list of ineligible items. The return date appears to extend to January 20, 2016 in some European countries, including Germany, Sweden and the U.K. Apple products can be opened and used prior to the return date, but must be returned undamaged with the original packaging and all other items included in the box, such as charging cables, wall chargers, headphones and regulatory information. When making a purchase at an Apple Retail Store, it is recommended that you ask for printed and emailed copies of your receipt. The printed receipt will indicate the return date for each product, which may vary depending on the product, store or location. Apple also lists the return cutoff date on emailed receipts and under the Account section on the Apple Online Store. Some products purchased with Personal Pickup may not list a return date, in which case contacting Apple is recommended. Apple's holiday policy allows returns until January 8, 2016 (Image: MacRumors/iPhone1) Apple has not officially posted its holiday return policy online, so we cannot guarantee its availability everywhere, but we can confirm

Reminder: Apple Watch Pre-Orders Have Standard 14-Day Return Policy

While the wait continues for Apple Watch pre-orders to be processed and prepared for shipment, it is worth a reminder that the wrist-worn device has the same standard 14-day return policy as other Apple products such as the iPhone, iPad and Mac. Apple Watch Edition models can only be returned if they are determined to be in original condition after passing inspection at an offsite Apple facility. The 14-day return policy applies to the date that the customer receives the Apple Watch, meaning that those who pre-ordered the device can rest assured that they will have a full two weeks to test the smartwatch before having to return it. Apple Watch pre-orders made online can be shipped back to Apple or brought to an Apple Store in the same country of purchase for a refund in the original form of tender. A growing number of users have turned to the MacRumors forums to discuss about their Apple Watch pre-orders, with the conversation divided into three threads based on shipping estimates of 4/24—5/8, 4-6 weeks or June. Given that Apple Watch supply appears to be limited, it remains unknown how many customers will have their pre-order fulfilled by launch day on April 24. Choose your thread and share what you think. Forum Discussion Threads 4/24—5/8 Delivery Estimate Discussion 4-6 Weeks (May 13—27) Delivery Estimate Discussion June Delivery Estimate DiscussionApple Watch pre-orders began on ">April 10 at 12:01 AM Pacific in the United States, Australia, Canada, China, France, Germany, Hong Kong, Japan and United Kingdom, and completely sold out in less than six