Sonos Considering Bringing Back Its Old Mobile App Amid Ongoing Issues

Just a few months after debuting an all-new mobile app for controlling its audio products, Sonos is considering bringing back the previous version of the app following numerous user complaints, reports The Verge.

sonos redesigned app
While Sonos has been working to address a number of missing features and issues with the new app and has laid out a timeline to keep users updated on the company's progress, The Verge reports that "discussions high up within Sonos" have centered around potentially offering the old app as an interim solution.

Letting customers fall back to the older software could ease their frustrations and reduce at least some of the pressure on Sonos to rectify every issue with the new app. At least for now, the redesigned version is all that’s available, which makes it impossible for some customers to avoid its flaws.

Just last week, Sonos CEO Patrick Spence revealed on the company's earnings call that it will be delaying two upcoming product launches due to "challenges with our new app." While Spence did not identify the products in question, one of them is likely to be the successor to the company's flagship Arc soundbar.

Tag: Sonos

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Top Rated Comments

clayj Avatar
15 months ago
Or they could republish the old app as "Sonos Classic" and keep the new app as well, while they work the bugs out of it. Best of both worlds.
Score: 43 Votes (Like | Disagree)
Gengar Avatar
15 months ago
LMAO. It must really be hurting their sales for them to consider doing something like this.
Score: 25 Votes (Like | Disagree)
Zwhaler Avatar
15 months ago
Why didn't Sonos allow opt in beta testing of the new app? They would have avoided all of these problems if they listened to user feedback as an opt-in.
Score: 16 Votes (Like | Disagree)
coffeemilktea Avatar
15 months ago

The Verge reports that "discussions high up within Sonos" have centered around potentially offering the old app as an interim solution.
I guess some wildly overpaid executive sitting in a boardroom somewhere figured out that it wasn't a good idea to rush the "upgraded" app and that it needed more work instead of being forced on their customers, huh? :p
Score: 15 Votes (Like | Disagree)
B-Mc-C Avatar
15 months ago
Apple should just buy these guys. Would only be half the cost of their Beats acquisition. Beats is more portable and low-end consumer brand, Sonos can be their home audio / higher-end consumer brand.
Score: 14 Votes (Like | Disagree)
Belisama Avatar
15 months ago
Sonos, Inc. (2002 - 2024)
Cause of death: self-inflicted wounds.
Some of these people will get a bonus anyway...
Score: 9 Votes (Like | Disagree)