Amazon to Permanently Disable Cloud Cam, Offers Affected Customers a Free Blink Mini and/or Echo

Amazon today announced that it is dropping support for its Cloud Cam indoor security camera, which launched in 2017. In an email, Amazon said customers will no longer be able to use the Cloud Cam and all companion apps starting December 2, 2022.

amazon cloud cam
Cloud Cam users will be able to download any video recordings until December 2, 2022, at which point all video history will be deleted, according to Amazon's email.

Amazon said it has decided to focus its efforts on other smart home technologies, including its Ring and Blink lines of products. Amazon is offering customers who still actively use the Cloud Cam a complimentary Blink Mini indoor security camera and a one-year Blink Plus subscription plan, while customers who still actively use the Cloud Cam "Key Edition" that works with smart locks will also be eligible for a fourth-generation Echo as a substitute hub for connecting compatible smart locks via the Alexa app.

Update: MacRumors received the following statement from an Amazon spokesperson:

Starting on December 2, 2022, customers will no longer be able to use their Amazon Cloud Cam and Amazon Cloud Cam—Key Edition. Those still actively using their Cloud Cam will be eligible for a complementary Blink Mini and a full year of a Blink Subscription Plan; those still using Cloud Cam—Key Edition, will also be eligible for an Echo (4th Gen). We will continue to offer innovative smart home security solutions for our customers through Amazon’s Ring and Blink brands.

Tag: Amazon

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Top Rated Comments

Danfango Avatar
26 months ago
Internet of Trash.

Amazon should be forced to buy them back and recycle them properly.
Score: 49 Votes (Like | Disagree)
elvisimprsntr Avatar
26 months ago
Another abandoned IoT device that leaves consumers holding the bag
Score: 38 Votes (Like | Disagree)
Robert.Walter Avatar
26 months ago
How very google of them.
Score: 25 Votes (Like | Disagree)
nwcs Avatar
26 months ago
Physical goods are required to have 7 years of support for warranty and parts replacement (from date of last sale I believe). I think IOT should have the same requirements for services to be functional.
Score: 16 Votes (Like | Disagree)
ElRojito Avatar
26 months ago
This is one of the reasons I just manage my own NVR. So dumb.
Score: 11 Votes (Like | Disagree)
cjgrif Avatar
26 months ago
I just wish all of the camera device lines/companies that Amazon owns shared a plan. I installed Ring doorbells before Amazon bought them, and I still pay a separate subscription. I got a Blink camera for free a while ago, but never used it after seeing that would need a separate Blink plan for a lot of the functionality. I don't know why it hasn't all been integrated into some "Amazon Security Camera" service. Maybe someone out there is paying multiple subscription fees for similar services from the same parent company, but that's not going to be me. So maybe Amazon ending one product line to focusing on Ring and Blink is good news.
Score: 8 Votes (Like | Disagree)