Apple Stores Will Now Decline to Repair iPhones Reported as Missing

Apple Stores and Apple Authorized Service Providers will now be alerted if an iPhone has been reported as missing in the GSMA Device Registry when a customer brings in the device to be serviced, according to an internal memo obtained by MacRumors.

repair iphone x
If an Apple technician sees a message in their internal MobileGenius or GSX systems indicating that the device has been reported as missing, they are instructed to decline the repair, according to Apple's memo shared on Monday. The new policy should help to reduce the amount of stolen iPhones brought to Apple for repair.

The GSMA Device Registry is a global database designed for customers to report their devices as missing in the event of loss or theft. Devices in the database are identified by their unique IMEI number. An iPhone's IMEI is listed in the Settings app under General > About.

Apple Stores and Apple Authorized Service Providers are already unable to service an iPhone if the customer cannot disable Find My iPhone, and this policy will help to prevent stolen iPhones that never had Find My iPhone enabled from being repaired by Apple. In the event your iPhone is lost or stolen, be sure to read our guide on the next steps to take.

Top Rated Comments

upandown Avatar
9 months ago
Why wasn’t this protocol from the start?

What’s the point of having a “missing phone” feature if it doesn’t do anything.
Score: 38 Votes (Like | Disagree)
happydude Avatar
9 months ago
hope they also alert the original owner it's been located vs. giving it back to the person who brought it in. otherwise...what's the point. the phone is still not in the original owners hands, fixed or not. police should prob be notified too, I'd think.
Score: 29 Votes (Like | Disagree)
Alan Wynn Avatar
9 months ago

Dumb policy. A used stolen/lost phone can be legitimately purchased.
Nope. Since the person who sold it did not legally own it, no one down the line can have purchased it legitimately.

By the time it reaches a repair centre, the previous owner of a stolen or lost phone would have already moved on with life.
Making it harder to sell stolen iPhones makes them less valuable, and discourages thefts, just as Activation Lock has done.

This is marketing for morons like their green initiatives.
No, this is a good thing for consumers. I am curious why it took so long to implement, and I think it is also interesting that it seems carriers do not prevent these devices on their networks.
Score: 17 Votes (Like | Disagree)
currocj Avatar
9 months ago
Why did this take a decade?
Score: 14 Votes (Like | Disagree)
UltimateSyn Avatar
9 months ago

Should also include remote detonation feature. If a thief jack’s my phone from my hand I can blow it up.
“We’ve removed the Lightning port in order to make room for 200mg of C4 in every new iPhone.”
Score: 11 Votes (Like | Disagree)
TheYayAreaLiving ? Avatar
9 months ago
This is great. I hope it also bricks the iPhone and notifies the original owner.
Score: 10 Votes (Like | Disagree)

Related Stories

iPhone 14 iFixit

Apple Stores Begin Same-Device Repairs for All iPhone 14 Models

Monday November 14, 2022 10:52 am PST by
Apple Stores and Apple Authorized Service Providers around the world are now able to complete same-unit repairs for all four iPhone 14 models, instead of having to replace the entire device, according to an internal memo obtained by MacRumors. Image Credit: iFixit The change came into effect last week, with Apple Stores and Apple Authorized Service Providers now able to order parts to...
apple self service repair iphone

Apple to Transition to Longer Serial Numbers for Repair Parts in October

Sunday August 21, 2022 11:53 pm PDT by
Apple will begin to use a new and longer serial number format for iPhone, Mac, Apple Watch, and other product repair parts starting October 1, a few weeks following the expected launch of the new iPhone 14, Apple Watch Series 8, and other new products. In a memo obtained by MacRumors, Apple is informing authorized service providers that their machines and equipment will need to be updated to ...
ipad mini 3

Apple Updates iPad Mini 6 Battery Replacement Policy to Substitute Battery Only, Not Entire Device

Tuesday September 27, 2022 4:40 am PDT by
Apple is rolling out a new policy for the sixth-generation iPad mini that will allow customers to get their batteries replaced without being given a replacement device. Currently, if an iPad customer wants to get their battery replaced, Apple Stores, authorized service providers, and repair centers will give those customers a replacement device instead of simply swapping out the battery in...
Apple Self Service Mac Repair August 2022

Apple Expands Self Service Repair Program to MacBook Air and MacBook Pro

Monday August 22, 2022 6:01 am PDT by
Apple today announced that it is expanding the Self Service Repair program to the MacBook Air and MacBook Pro. Starting tomorrow, users of MacBook Air and MacBook Pro models with chips from the M1 family will be able to obtain repair manuals and genuine Apple parts and tools via the Apple Self Service Repair Store. Apple says that Self Service Repair for MacBook Air and MacBook Pro will...
iPhone Apple Logo Boot

Apple Stores Get New Diagnostic Tool for iPhones With Unexpected Restart Issues

Wednesday August 3, 2022 8:27 pm PDT by
Apple Stores and Apple Authorized Service Providers have a new tool in their arsenal to determine if a customer's iPhone is unexpectedly restarting. When a customer with an iPhone 11 or newer indicates their device is unexpectedly restarting, Apple Stores and Apple Authorized Service Providers can run a new "System Stability" diagnostic tool, which will evaluate the device's analytics logs...
Apple Self Service Mac Repair August 2022

Apple's Self Service Repair Store Now Taking Orders for MacBook Air and MacBook Pro

Tuesday August 23, 2022 7:32 am PDT by
Apple is now accepting orders through its Self Service Repair Store website for MacBook Air and MacBook Pro models, as per its announcement on Monday. The online store briefly became unavailable on Tuesday morning while the website was updated to reflect the expansion of Apple's Self Service Repair program to Macs. Owners of MacBook Air and MacBook Pro models with chips from the M1 family ...
iphone 14 pro max deep purple

Apple Charging Increased $99 Fee for iPhone 14 Battery Replacements

Monday September 12, 2022 5:57 am PDT by
Apple has increased its battery replacement fee for all four iPhone 14 models, according to information shared on its website. As noted by 9to5Mac, Apple Stores can replace the battery inside an iPhone 14, iPhone 14 Plus, iPhone 14 Pro, or iPhone 14 Pro Max for $99 in the U.S., which is up from $69 for most previous iPhone models. This is a 43% increase to the fee, which includes the cost of ...
maxresdefault

Apple Launches Self Service Repair Program for iPhone

Wednesday April 27, 2022 5:05 am PDT by
Apple today announced it has launched its self-service repair program for the iPhone. Announced late last year, the program will let iPhone 12, iPhone 13, and third-generation iPhone SE users conduct certain repairs at home in the United States, with plans to launch in Europe later this year. Subscribe to the MacRumors YouTube channel for more videos. Apple says that genuine repair manuals...

Popular Stories

Emergency SOS via Satellite iPhone YT

Apple's iPhone 14 Emergency SOS via Satellite Feature Saves Stranded Man in Alaska

Thursday December 1, 2022 4:37 pm PST by
With the launch of iOS 16.1, Apple rolled out a Emergency SOS via Satellite, which is designed to allow iPhone 14 owners to contact emergency services using satellite connectivity when no cellular or WiFi connection is available. The feature was put to the test in Alaska today, when a man became stranded in a rural area. In the early hours of the morning on December 1, Alaska State Troopers ...
General iOS 16 Feature Yellow

iOS 16.2 for iPhone Launching This Month With These 8 New Features

Thursday December 1, 2022 8:44 am PST by
Apple plans to publicly release iOS 16.2 for the iPhone in mid-December, according to Bloomberg's Mark Gurman. The update remains in beta testing for now, with at least eight new features and changes already uncovered so far. iOS 16.2 introduces a number of new features, including Apple's new whiteboard app Freeform, two new Lock Screen widgets for Sleep and Medications, the ability to hide...
iOS 16

Apple Releases iOS 16.1.2 With Carrier Improvements and Crash Detection Optimizations

Wednesday November 30, 2022 10:09 am PST by
Apple today released iOS 16.1.2, another minor bug fix update that comes one week after the release of iOS 16.1.1 and three weeks after the launch of iOS 16.1, an update that added support for iCloud Shared Photo Library, Matter, Live Activities, and more. The iOS 16.1.2 update can be downloaded on eligible iPhones over-the-air by going to Settings > General > Software Update. According...
iPad 10 Battery Pull Tabs

iPad 10 Teardown Reveals Why Device Isn't Compatible With Apple Pencil 2

Thursday December 1, 2022 10:48 am PST by
Do-it-yourself repair website iFixit today shared a video teardown of Apple's new 10th-generation iPad, providing a closer look inside the tablet and revealing why the device lacks support for the second-generation Apple Pencil. The teardown reveals the internal layout of the iPad, including its two-cell 7,606 mAh battery, logic board with the A14 Bionic chip, and more. As suspected, the...
iOS 16

When Will iOS 16.2 Be Released?

Friday December 2, 2022 2:13 pm PST by
Apple in late October began testing iOS 16.2 and iPadOS 16.2 updates, providing betas to both developers and public beta testers. As of now, we've had four total betas, with the fourth beta having been released earlier this week. iOS 16.2 and iPadOS 16.2 are expected before the end of the year, and we thought we'd try to narrow down the launch timeline. With only four betas released since...
14 vs 16 inch mbp m2 pro and max feature 1

Major RAM Upgrade Coming to Next-Generation MacBook Pro

Friday December 2, 2022 2:03 am PST by
The next-generation MacBook Pro models could feature faster RAM, according to a recent report from a reliable source. MacRumors Forums member "Amethyst," who accurately revealed details about the Mac Studio and Studio Display before those products were announced, recently provided information about Apple's upcoming 14- and 16-inch MacBook Pro models. The new machines are expected to feature...
iOS 16

Apple Still Has These 5 Things to Release Heading Into 2023

Thursday December 1, 2022 7:12 am PST by
The calendar has turned to December and that means Apple has only one month left to fulfill its promises of releasing an Apple Music Classical app and expanding its self-service repair program to Europe before the end of 2022. Delays are always possible, of course, so the plans could be pushed back to 2023. In any case, we have put together a list of five things that Apple still has to release...
iOS 16

Apple Seeds Fourth Betas of iOS 16.2 and iPadOS 16.2 [Update: Public Beta Available]

Thursday December 1, 2022 10:16 am PST by
Apple today seeded the fourth betas of upcoming iOS 16.2 and iPadOS 16.2 updates to developers for testing purposes, with the betas coming two weeks after Apple seeded the third betas of iOS 16.2 and iPadOS 16.2. Registered developers are able to download the iOS 16‌.2 and iPadOS 16.2 profiles from the Apple Developer Center, and once installed, the beta is available over the air. iOS...
iPhone Measure Height

Newer iPhones Allow You to Measure Someone's Height Instantly — Here's How

Saturday December 3, 2022 10:23 am PST by
iPhone 12 Pro and Pro Max, iPhone 13 Pro and Pro Max, and iPhone 14 Pro and Pro Max models feature a LiDAR Scanner next to the rear camera that can be used to measure a person's height instantly in Apple's preinstalled Measure app. To measure a person's height, simply open the Measure app, point your iPhone at the person you want to measure, and make sure they are visible on the screen from...
apple ar headset concept 2

Apple Now Calling AR/VR Headset Operating System 'xrOS'

Thursday December 1, 2022 12:57 pm PST by
Apple has decided to call the software that will run on its upcoming AR/VR headset "xrOS," an update from the original "RealityOS or "rOS" naming the company was planning on, according to Bloomberg. Render created by Ian Zelbo based on rumored information The name change comes as Apple begins to prepare for the launch of the headset, which is expected at some point in 2023. The headset will...