Security Camera Snapshots in Home App Failing to Refresh for Some Users

A growing number of iPhone users across the MacRumors Forums, Apple Support Communities, Reddit, and Twitter have reported that security camera snapshots in the Home app have failed to refresh over the last few weeks.

homekit secure video package
HomeKit Secure Video cameras added to the Home app each have a thumbnail that provides a still view of recent footage, and normally these thumbnails automatically refresh on a periodic basis. However, users on multiple iOS versions are experiencing an issue with the thumbnails failing to refresh and showing outdated footage as a result. The issue appears to extend to the Home app on the iPad and Mac for some users.

Importantly, the cameras still function properly when viewed live, but the thumbnails not updating is proving to be an annoyance for affected users.

While users have attempted to come up with temporary workarounds, such as the tedious process of signing out of their Apple ID account and then signing back in on affected devices, the issue appears to resurface for many over time. We've reached out to Apple to see if it is aware of the issue and/or planning a fix, and we'll update this story if we hear back. Users can also report the bug via the Home app feedback page on Apple's website.

Popular Stories

Glowtime Live Coverage Article 1

Apple Event Live Blog: iPhone 16, Apple Watch 10, and New AirPods!

Monday September 9, 2024 9:21 am PDT by
Apple's "It's Glowtime" event kicks off today at 10:00 a.m. Pacific Time, where we're expecting to see the iPhone 16 lineup and some updated Apple Watch and AirPods models unveiled, and perhaps some other announcements. Apple is providing a live video stream on its website, on YouTube, and in the company's TV app across various platforms. We will also be updating this article with live blog...
16 pro

Apple Announces iPhone 16 Pro and iPhone 16 Pro Max with Larger Displays, New Camera Control, and More

Monday September 9, 2024 11:13 am PDT by
Apple today announced the iPhone 16 Pro and iPhone 16 Pro Max—its latest flagship smartphones—featuring larger displays, an all-new Camera Control button, and the A18 Pro chip. The iPhone 16 Pro has a 6.3-inch display, while the iPhone 16 Pro Max features a 6.9-inch display—the biggest iPhone display ever. The borders around the display are the thinnest of any Apple device. The...
sonny iphone 16 pro colors

New iPhone 16 and iPhone 16 Pro Colors Revealed Ahead of Apple Event

Friday September 6, 2024 5:01 am PDT by
Apple is "shaking up its color palette" for its iPhone 16 lineup this year, according to well-connected Bloomberg reporter Mark Gurman. Early iPhone 16 Pro dummy models via Sonny Dickson According to Gurman, the iPhone 16 Pro models will come in a Gold Titanium to replace Blue Titanium, while the Black, White, and Natural Titanium options that debuted with the iPhone 15 Pro will remain...
iPhone 16 Pro Mock Article

How Much Will the iPhone 16 Cost?

Friday September 6, 2024 5:43 am PDT by
Apple's next-generation iPhone 16 series is expected to launch on September 20 and will compete in a quickly evolving smartphone market, and with some notable upgrades rumored, the new models could see price changes compared to previous years. Successive iPhone models always come with new features and hardware upgrades, but Apple typically does not increase the retail prices as a result....
airpods max 2024 colors

Apple Updates AirPods Max With USB-C Port and New Colors

Monday September 9, 2024 10:36 am PDT by
Apple today announced that the AirPods Max are being updated with a USB-C charging port and new color options, including Midnight, Blue, Purple, Orange, and Starlight. In addition, Apple said the AirPods Max are gaining support for Personalized Spatial Audio with the upcoming iOS 18 software update. The updated AirPods Max will be available to pre-order for $549 starting today, and the...
sequoia

macOS Sequoia Release Likely to Be the Earliest in Years

Sunday September 8, 2024 2:14 am PDT by
macOS Sequoia will be one of the earliest new macOS launches in over a decade, likely releasing within as little as just a week. Internal Apple documentation obtained by MacRumors suggests that macOS 15.0 Sequoia will be officially released to the public by mid-September. The release dates of major macOS updates in recent years are listed below: OS X 10.9 (Mavericks) – October 22,...
Screenshot 2024 09 09 at 6

Apple Announces Thinner Apple Watch Series 10 With Bigger Screen Than Ultra

Monday September 9, 2024 10:11 am PDT by
Apple at its event today announced the Apple Watch Series 10, featuring a wide-angle OLED display that is larger than the Apple Watch Ultra, with the company describing it as the "biggest display and thinnest design ever." The Series 10 is 9.7mm thick, which is nearly 10% thinner than Series 9, and it weighs 20% less than the Stainless Steel Series 9. The Aluminum cases also weigh up to 10%...

Top Rated Comments

ouimetnick Avatar
35 months ago
The Home app as a whole needs some intensive love. It's been lacking for years.
Score: 15 Votes (Like | Disagree)
MikeDProducer Avatar
35 months ago
This is 100% true. The workarounds suggested are time consuming and frustrating for people with an elaborate HomeKit setup. Deleting and re-adding the cameras is a pain in the neck. Signing out of iCloud is also a whole ordeal.

But both of these are only a temporary fix where the issue persists.
Score: 13 Votes (Like | Disagree)
uller6 Avatar
35 months ago
I just want HomeKit stuff to work, and every year it seems to get worse and worse. The Home app on Monterey won't let you watch live videos when the app isn't in focus, whereas that worked fine in Big Sur.
Score: 8 Votes (Like | Disagree)
dominiongamma Avatar
35 months ago

Since when is signing out of an account
Tedious?
Are the staff writers that incompetent they can’t slick sign out. Enter a password. Continue sign out.

Then sign back in

All without having to reconfigure ****?

They are trying to make the work arounds sound a lot worse than it really is. Like cmon

It can take up to 1-2 mins in a device if that for the entire process of signing out and back in.
Why should anyone have to jump though any hoops to make a product work ?
Score: 7 Votes (Like | Disagree)
dohspc Avatar
35 months ago
I find non native HomeKit devices setup in my homebridge server work better than the native HomeKit devices.
Score: 6 Votes (Like | Disagree)
Skb3735 Avatar
35 months ago

The tedious part is redoing all of my wallpapers etc. lol Not the end of the world but it’s not fun doing it every day.
Don’t forget about having to re-enter credit cards into wallet as well
Score: 6 Votes (Like | Disagree)