Security Camera Snapshots in Home App Failing to Refresh for Some Users

A growing number of iPhone users across the MacRumors Forums, Apple Support Communities, Reddit, and Twitter have reported that security camera snapshots in the Home app have failed to refresh over the last few weeks.

homekit secure video package
HomeKit Secure Video cameras added to the Home app each have a thumbnail that provides a still view of recent footage, and normally these thumbnails automatically refresh on a periodic basis. However, users on multiple iOS versions are experiencing an issue with the thumbnails failing to refresh and showing outdated footage as a result. The issue appears to extend to the Home app on the iPad and Mac for some users.

Importantly, the cameras still function properly when viewed live, but the thumbnails not updating is proving to be an annoyance for affected users.

While users have attempted to come up with temporary workarounds, such as the tedious process of signing out of their Apple ID account and then signing back in on affected devices, the issue appears to resurface for many over time. We've reached out to Apple to see if it is aware of the issue and/or planning a fix, and we'll update this story if we hear back. Users can also report the bug via the Home app feedback page on Apple's website.

Top Rated Comments

ouimetnick Avatar
12 months ago
The Home app as a whole needs some intensive love. It's been lacking for years.
Score: 15 Votes (Like | Disagree)
MikeDProducer Avatar
12 months ago
This is 100% true. The workarounds suggested are time consuming and frustrating for people with an elaborate HomeKit setup. Deleting and re-adding the cameras is a pain in the neck. Signing out of iCloud is also a whole ordeal.

But both of these are only a temporary fix where the issue persists.
Score: 13 Votes (Like | Disagree)
uller6 Avatar
12 months ago
I just want HomeKit stuff to work, and every year it seems to get worse and worse. The Home app on Monterey won't let you watch live videos when the app isn't in focus, whereas that worked fine in Big Sur.
Score: 8 Votes (Like | Disagree)
dominiongamma Avatar
12 months ago

Since when is signing out of an account
Tedious?
Are the staff writers that incompetent they can’t slick sign out. Enter a password. Continue sign out.

Then sign back in

All without having to reconfigure ****?

They are trying to make the work arounds sound a lot worse than it really is. Like cmon

It can take up to 1-2 mins in a device if that for the entire process of signing out and back in.
Why should anyone have to jump though any hoops to make a product work ?
Score: 7 Votes (Like | Disagree)
dohspc Avatar
12 months ago
I find non native HomeKit devices setup in my homebridge server work better than the native HomeKit devices.
Score: 6 Votes (Like | Disagree)
Skb3735 Avatar
12 months ago

The tedious part is redoing all of my wallpapers etc. lol Not the end of the world but it’s not fun doing it every day.
Don’t forget about having to re-enter credit cards into wallet as well
Score: 6 Votes (Like | Disagree)

Related Stories

macOS Monterey on MBP Feature

macOS Monterey 12.3 Beta 2 Appears to Fix Bluetooth-Related Battery Drain Issue During Sleep Mode

Tuesday February 8, 2022 12:39 pm PST by
Following the release of macOS Monterey 12.2 last month, some Mac users who installed the software update started to experience excessive battery drain during sleep mode, seemingly due to Bluetooth accessories frequently waking up the machines. The issue appears to affect Macs running the first beta of macOS 12.3 as well. Many affected users found their Mac's battery life dropped from 100%...
apple watch series 7 aluminum colors yellowbg

Some Apple Watch Users Experiencing Charging Issues After Updating to watchOS 8.3

Wednesday December 22, 2021 2:34 pm PST by
A number of Apple Watch Series 7 owners have been experiencing issues with charging after updating to the latest watchOS 8.3 software, according to reports on the MacRumors forums, Reddit, and the Apple Support Communities. Many of the complaints are related to third-party Apple Watch chargers, with users finding that these devices no longer work to charge their Apple Watches. From Reddit:Upd...
Apple One Apps Feature

iCloud and Many Other Apple Services Are Down or Experiencing Issues [Resolved]

Monday March 21, 2022 9:55 am PDT by
Apple is experiencing a widespread outage today, with a wide range of the company's services and apps down or experiencing issues currently. Affected services and apps include the App Store, iCloud, Siri, iMessage, iTunes Store, Apple Maps, Apple Music, Apple Podcasts, Apple Arcade, Apple Fitness+, Apple TV+, Find My, FaceTime, Notes, Stocks, and many others, according to complaints across...
macOS Monterey on MBP Feature

Some macOS 12.2 Users Experiencing Bluetooth-Related Battery Drain Issue During Sleep Mode

Sunday January 30, 2022 7:24 am PST by
Apple released macOS Monterey 12.2 earlier this week, and some Mac users who have installed the software update are experiencing excessive battery drain during sleep mode, seemingly due to Bluetooth accessories frequently waking the computers. The issue has been reported by users across the MacRumors Forums, Reddit, and Twitter over the last several days, but it is unclear how widespread it...
iOS 15 HomeKit Guide

Apple's Home Services Head Departs Company After Two Years

Monday November 15, 2021 12:46 pm PST by
Sam Jadallah, Apple's head of Home Services, left the company last week after two years leading some of Apple's work on smart home initiatives. Jadallah announced his departure on LinkedIn, where he said that it was "a treat to be an entrepreneur within Apple and to create products at scale." Based on some of his tweets, Jadallah worked on digital key-related projects, such as Apple's recent ...
iOS 15 Messages Feature

Your iPhone May Be Sending Message Read Receipts Even If You Turned Them Off

Friday January 7, 2022 1:59 am PST by
A recurring iOS bug that makes Apple's Messages app send read receipts despite the setting being disabled appears to be on the upswing again, based on reports from users running iOS 15. In iOS, with read receipts enabled (Settings -> Messages -> Send Read Receipts), the "Delivered" text that a person sees under an iMessage they have sent you turns to "Read" when you've viewed it in the...
appleprivacyad cleaned

iOS 15 Patched Security Hole That Potentially Exposed Users' Private Apple ID Information to Third-Party Apps

Thursday January 20, 2022 3:32 am PST by
Apple patched two significant security vulnerabilities when it released iOS 15 that could have potentially exposed users' private Apple ID information and in-app search history to malicious third-party apps and allowed apps to override user Privacy preferences, Apple has revealed in a recent support document update. With most iOS, macOS, tvOS, and watchOS updates, Apple provides a list of...
24 inch imac and macbook monterey

Users Report External Monitor Issues After Updating to macOS Monterey 12.3

Thursday March 24, 2022 3:43 am PDT by
Following the latest macOS Monterey 12.3 update, users are reporting several problems when using external monitors, ranging from Macs not detecting displays at all to inaccurate screen output, according to posts on the Apple Support and MacRumors forums. In the ten days since the update became available to the public, users have already reported issues with the update bricking Macs that...

Popular Stories

maxresdefault

Can't Get an iPhone 14 Pro? Here's Why You Should Wait for the iPhone 15 Ultra

Monday December 5, 2022 11:44 am PST by
Due to production issues at Apple supplier factories in China, the iPhone 14 Pro and iPhone 14 Pro Max are backordered and basically out of stock at every store. If you were planning to gift or receive an iPhone 14 Pro model for the holidays and didn't already get one, you're basically out of luck because they're gone until late December. Subscribe to the MacRumors YouTube channel for more ...
Apple advanced security Advanced Data Protection screen Feature

FBI Calls End-to-End Encryption 'Deeply Concerning' as Privacy Groups Hail Apple's Advanced Data Protection as a Victory for Users

Thursday December 8, 2022 2:45 am PST by
Apple yesterday announced that end-to-end encryption is coming to even more sensitive types of iCloud data, including device backups, messages, photos, and more, meeting the longstanding demand of both users and privacy groups who have rallied for the company to take the significant step forward in user privacy. iCloud end-to-end encryption, or what Apple calls "Advanced Data Protection,"...
General iOS 16 Feature Yellow

iOS 16.2 for iPhone Launching This Month With These 8 New Features

Thursday December 1, 2022 8:44 am PST by
Apple plans to publicly release iOS 16.2 for the iPhone in mid-December, according to Bloomberg's Mark Gurman. The update remains in beta testing for now, with at least eight new features and changes already uncovered so far. iOS 16.2 introduces a number of new features, including Apple's new whiteboard app Freeform, two new Lock Screen widgets for Sleep and Medications, the ability to hide...
maxresdefault

Hands-On With Apple Music Sing in iOS 16.2

Wednesday December 7, 2022 12:24 pm PST by
With the iOS 16.2 release candidate that came out today, Apple added the new Apple Music Sing feature that was announced earlier this week. We thought we'd check out the new karaoke feature to see how it works. Subscribe to the MacRumors YouTube channel for more videos. Apple Music Sing is available on modern iPhones and iPads, as well as the newest Apple TV 4K. It's built in to the Apple...
Apple car wheel icon feature yellow

Apple to Charge Under $100,000 for Apple Car, Launch Planned for 2026

Tuesday December 6, 2022 2:31 pm PST by
Apple is aiming to launch an Apple-branded consumer-oriented vehicle by 2026, and its goal is to hit a price point under $100,000 to make the car appeal to a wider range of customers, reports Bloomberg. Apple initially planned to design a car that might look similar to Canoo's Lifestyle Vehicle, where passengers could face one another in a limousine-style car with no steering wheel or...
General iOS 16 Feature Yellow

iOS 16.2 for iPhone Expected to Launch Next Week With These 12 New Features

Thursday December 8, 2022 7:05 am PST by
iOS 16.2 is expected to be released next week following nearly two months of beta testing. With last-minute additions like Apple Music Sing and Advanced Data Protection, the software update now has over a dozen new features for the iPhone. Below, we've recapped many of the new features coming with iOS 16.2, including Apple's new whiteboard app Freeform, two new Lock Screen widgets, the...
introducing apple music sing

Apple Music Adding a Karaoke Experience With Apple Music Sing

Tuesday December 6, 2022 7:09 am PST by
Apple today announced Apple Music Sing, a new feature in Apple Music that lets users sing their favorite songs with adjustable vocals and more. Apple Music Sing will utilize Apple Music's real-time lyrics to allow users to sing to their favorite songs using adjustable vocals, background vocals, and duet view to allow more than one singer.Apple Music Sing includes: Adjustable vocals: Users...
Twitter Feature

Twitter to Charge $11 Per Month for Twitter Blue on iPhone, $7 on Website

Wednesday December 7, 2022 6:47 pm PST by
Twitter plans to charge $11 per month for a Twitter Blue subscription on the iPhone in order to account for the 30 percent cut that Apple takes from in-app purchases, reports The Information. On the web, Twitter Blue will be priced at $7 per month. Prior to when Twitter Blue was paused, Twitter was charging $7.99 for a subscription, but the pricing will change before it relaunches. According ...
Apple advanced security Advanced Data Protection screen Feature

Apple Announces End-to-End Encryption Option for iCloud Photos, Notes, Backups, and More

Wednesday December 7, 2022 10:00 am PST by
Apple today announced it is expanding end-to-end encryption to many additional iCloud data categories on an opt-in basis for enhanced security. iCloud already protects 14 data categories using end-to-end encryption by default, including the Messages app when backups are disabled, passwords stored in iCloud Keychain, Health data, Apple Maps search history, Apple Card transactions, and more,...