Apple to Start Offering iPhone XR as Loaner Device During Lengthier Repairs

Starting later this week, Apple Stores and Apple Authorized Service Providers will be able to offer customers an iPhone XR as a loaner device during lengthier repairs in the U.S. and other regions, according to an internal memo obtained by MacRumors.

iphone xr black
iPhone XR will be available as a loaner starting November 4, which will be an upgrade over the iPhone 8 that Apple currently offers as a loaner. As a one year newer device than the iPhone 8, the iPhone XR has more modern features like Face ID and Dual SIM support, and the iPhone XR also has a newer A12 Bionic chip for faster performance.

If an Apple Store determines that a customer's iPhone must be mailed off to an Apple repair center to be serviced, the customer would be eligible to receive an iPhone XR for free until their regular iPhone is ready for pickup.

Apple's iPhone Loan Agreement provides more details, including that customers must return the loaner iPhone no more than 14 days after the date that Apple notifies them that their repaired iPhone is ready for pickup.

Top Rated Comments

Apple_Robert Avatar
5 weeks ago
A veteran MR member should already have a backup phone for emergency / repair purpose. :D If you have been here more than a year and don't already have a backup phone, you are a slacker and your forum membership may be revoked.
Score: 18 Votes (Like | Disagree)
jz0309 Avatar
5 weeks ago

A veteran MR member should already have a backup phone for emergency / repair purpose. :D If you have been here more than a year and don't already have a backup phone, you are a slacker and your forum membership may be revoked.
Yea, that’s why I have 2 of everything: house, car, girlfriend…
Score: 13 Votes (Like | Disagree)
thadoggfather Avatar
5 weeks ago

But had better battery life than any of the rest.
The XR is 'the phone' that pushed battery life after years of stagnancy.

will always hold a special place, and I liked the blue that iteration
Score: 9 Votes (Like | Disagree)
Maclver Avatar
5 weeks ago
If the repair is going to take that long, just replace the device
Score: 9 Votes (Like | Disagree)
TheYayAreaLiving ? Avatar
5 weeks ago
That’s pretty good! Customer satisfaction 100%
Score: 8 Votes (Like | Disagree)
coachgq Avatar
5 weeks ago

Fun phones that didn't have much of a purpose being so middle-of-the-road in all aspects within Apple's lineup, at the time.
But had better battery life than any of the rest.
Score: 6 Votes (Like | Disagree)

Related Stories

iphone 13 face id display repairs

iPhone 13 Screen Replacements Can Break Face ID, a Repair Restriction iFixit Calls 'Completely Unprecedented'

Thursday November 4, 2021 12:07 pm PDT by
An inability to replace the iPhone 13's display without breaking Face ID could have a major impact on companies that offer iPhone repairs, iFixit said today in an article advocating for Right to Repair laws. iFixit first pointed out this repair issue in its iPhone 13 Pro teardown, and has confirmed it with multiple tests. Replacing the display of the iPhone 13 renders Face ID non-functional, ...
maxresdefault

iFixit Lauds Apple's New Self Service Repair Program, Calls It a 'Remarkable Concession'

Wednesday November 17, 2021 12:04 pm PST by
Apple this morning surprised the world with an unexpected "Self Service Repair" program, which is designed to allow customers access to genuine Apple parts, tools, and manuals for making their own device repairs. Subscribe to the MacRumors YouTube channel for more videos. Giving customers this kind of unprecedented access to repair guidelines and hardware is a major win for Right to Repair...
iphone 13 face id display repairs

Apple Bows to Pressure and Makes the iPhone 13 Easier to Repair

Monday November 15, 2021 2:16 am PST by
After backlash around the iPhone 13's repairability earlier this month, Apple has changed its policy and made its latest smartphone easier to repair. Image via iFixit Following the launch of the iPhone 13 lineup earlier this year, iFixit and other independent repair outlets discovered that replacing the iPhone's display renders Face ID non-functional. This limited basic screen repairs to...
apple self service repair announcement

Apple Announces Self Service Repair Program, Starting With iPhone 12 and 13

Wednesday November 17, 2021 6:07 am PST by
Apple today announced the "Self Service Repair" program, allowing users to complete their own repairs via a new online store dedicated to parts and tools. The Self Service Repair program will give customers who are comfortable with the idea of completing their own repairs access to Apple genuine parts, tools, and manuals, starting with the iPhone 12 and iPhone 13 lineups. The scheme will be...
apple self service repair text

Apple's Parts Store for Do-It-Yourself Repairs Will Be Operated By a Third Party

Monday November 22, 2021 10:02 am PST by
Last week, Apple announced a new self-service repair program that will provide customers with access to Apple genuine parts, tools, and manuals for completing their own repairs of select devices, starting with the iPhone 12 and iPhone 13 lineups and later Macs with M1 chips. Apple said the program will be available starting early next year in the United States and expand to additional countries...
iphone 13 face id display repairs

Apple Walks Back iPhone 13 Display Repair Restriction That Disabled Face ID

Tuesday November 9, 2021 11:14 am PST by
Following the launch of the iPhone 13 models, iFixit and other independent repair outlets found that replacing the iPhone's display renders Face ID non-functional, limiting repairs to Apple itself, Apple Authorized Service Providers, and Apple-associated repair shops. The change made it much more difficult for smaller, independent repair shops to perform iPhone 13 display repairs on broken...
apple independent repair program

Only a 'Small Fraction' of iPhone Users Will Use Self Service Repair Program, Study Suggests

Friday November 19, 2021 8:25 am PST by
Very few iPhone users will repair their own iPhone to postpone their next smartphone purchase, despite the Self Service Repair program, according to research by Consumer Intelligence Research Partners (CIRP). Earlier this week, Apple announced the Self Service Repair program, giving customers who are comfortable with the idea of completing their own repairs access to Apple genuine parts,...
maxresdefault

Tim Cook Discusses Apple's New Do-It-Yourself Repair Program and More

Wednesday November 24, 2021 8:38 am PST by
Apple recently announced a new self-service repair program that will provide customers with access to Apple genuine parts, tools, and manuals for completing their own repairs of select devices, starting with iPhone 12 and iPhone 13 models. Apple said the program will launch early next year in the U.S. and expand to additional countries throughout 2022. Apple CEO Tim Cook briefly shared his...

Popular Stories

airtag in hand

Apple AirTag Linked to Increasing Number of Car Thefts, Canadian Police Report

Friday December 3, 2021 7:10 am PST by
Apple's AirTags are being used in an increasing number of targeted car thefts in Canada, according to local police. Outlined in a news release from York Regional Police, investigators have identified a new method being used by thieves to track down and steal high-end vehicles that takes advantage of the AirTag's location tracking capabilities. While the method of stealing the cars is largely ...
apple top apps games 2020

Apple Reveals the Most Downloaded iOS Apps and Games of 2021

Thursday December 2, 2021 12:05 am PST by
Along with naming its editorial picks for the top apps and games of 2021, Apple today shared charts for the most downloaded free and paid apps and games in the United States across 2021. The number one most downloaded free iPhone app was TikTok, followed by YouTube, Instagram, Snapchat, and Facebook. The top paid iPhone apps included Procreate Pocket, HotSchedules, The Wonder Weeks, and Touch...
m3 feature black

Macs With 'M3' Chips Expected to Use TSMC's 3nm Chip Technology With Test Production Reportedly Underway

Thursday December 2, 2021 7:36 am PST by
Apple's chipmaking partner TSMC has kicked off pilot production of chips built on its 3nm process, known as N3, according to Taiwanese supply chain publication DigiTimes. The report, citing unnamed industry sources, claims that TSMC will move the process to volume production by the fourth quarter of 2022 and start shipping 3nm chips to customers like Apple and Intel in the first quarter of...
telsa cyberwhistle

Elon Musk Urges Customers to Buy 'Tesla Cyberwhistle' Instead of Apple Polishing Cloth

Wednesday December 1, 2021 4:01 am PST by
Tesla CEO Elon Musk has encouraged customers to buy the "Cyberwhistle" for $50 instead of Apple's much-discussed Polishing Cloth. The product page, which Musk shared on Twitter on Tuesday evening, offers a limited edition stainless steel whistle with the same distinctive design of the Tesla Cybertruck:Inspired by Cybertruck, the limited-edition Cyberwhistle is a premium collectible made from ...
app store awards 2021

Apple Picks the 2021 App Store Award Winners, Highlighting the Best Apps of the Year

Thursday December 2, 2021 12:01 am PST by
Apple today shared its 2021 App Store Award winners, highlighting the 15 best apps and games selected by Apple's global App Store editorial team. The top apps were chosen for their quality, innovative technology, creative design, and positive cultural impact. "The developers who won App Store Awards in 2021 harnessed their own drive and vision to deliver the best apps and games of the year --...
MBA Mock White Front Blue

2022 MacBook Air Getting Major Display Upgrade With One Drawback

Friday December 3, 2021 3:01 am PST by
Apple's next-generation MacBook Air is reportedly set to bring over many of the new MacBook Pro's features, with one noticeable omission, according to recent reports. The latest MacBook Pro models feature a mini-LED "Liquid Retina XDR" display with deep blacks and support for up to 1,600 nits peak brightness. The display also features Apple's "ProMotion" technology, which is capable of...