Apple Quietly Extends AirPods Pro Repair Program That Addresses Crackling/Static
Back in October of 2020, Apple introduced a service program to address AirPods Pro issues that could cause them to experience static, crackling sounds, or problems with Active Noise Cancellation. At the time, Apple said the program would cover the AirPods Pro for two years after the retail sale of the unit.
Apple has now extended the program, quietly updating the accompanying support document back at the beginning of October. As noted on Reddit, the "Additional Information" section of the page now notes that the program will cover affected AirPods Pro for three years after the first retail sale of the unit, up from the initial two years.
Customers who purchased AirPods at launch in 2019 will now be covered until October 2022 should this issue pop up, and those who bought in 2020 before the repaired version in October 2020 came out can get repairs until 2023.
Faulty AirPods Pro that are in need of repair exhibit the following problems:
- Crackling or static sounds that increase in loud environments, with exercise or while talking on the phone
- Active Noise Cancellation not working as expected, such as a loss of bass sound, or an increase in background sounds, such as street or airplane noise
Affected AirPods were manufactured before October 2020, and those who have AirPods Pro experiencing issues can bring them to Apple or an Apple Authorized Service Provider for service free of charge. Apple says that the AirPods Pro will be examined prior to service to verify that they're eligible for the program. AirPods Pro earbuds demonstrating the issue (left, right, or both) will be replaced.
The program applies only to the AirPods Pro and not the AirPods or the AirPods Max.
Related Stories
Apple's long-awaited third-generation AirPods launched yesterday alongside new MacBook Pro models, and we picked up a pair to compare them to the AirPods Pro. If you're wondering whether you should choose the AirPods Pro or the AirPods 3 when buying AirPods for the first time or upgrading, this comparison video should help.
Subscribe to the MacRumors YouTube channel for more videos. There are ...
Apple is developing second-generation AirPods Pro to follow the AirPods 3, with the new earbuds set to come out in 2022. We've heard little about the next-generation AirPods Pro so far, but a rumor from Bloomberg's Mark Gurman has suggested they could be stemless.
MacRumors has now received alleged images of the second-generation AirPods Pro that contradict the stemless design rumors, but...
Apple today shared a new AirPods Pro-focused ad called "Jump" on its YouTube channel, highlighting the Active Noise Cancellation and Transparency features of the earbuds in a creative way.
In the spot, a man wearing AirPods Pro jump ropes through the city. It's set to the song "Fallin' Apart" by Young Franco, and it features the tagline "Turn the world into your playground with AirPods Pro."
...
Apple will release second-generation AirPods Pro in the third quarter of 2022, according to a new rumor allegedly based on supply chain sources.
AirPods Pro 2 mockup based on rumors Apple is developing second-generation AirPods Pro to follow the AirPods 3, with the new high-end earbuds set to come out in 2022, according to well-connected Bloomberg reporter Mark Gurman and respected Apple...
Pre-holiday discounts on Apple's AirPods lineup have continued to appear in the weeks leading up to Thanksgiving and Black Friday, and today we're highlighting some of the best ongoing deals you can find. Starting with the AirPods Pro with MagSafe Charging Case, you can get this model for $189.99 on Amazon and Target, down from $249.00.
Note: MacRumors is an affiliate partner with these...
We're tracking a few discounts on the newest versions of Apple's AirPods today, including the AirPods Pro with MagSafe Charging Case and AirPods 3.
Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep the site running.
Starting with the AirPods Pro with MagSafe Charging Case, this...
With new AirPods Pro rumored for 2022, it's highly likely that the recently launched third-generation AirPods give us a good idea about two new features coming to the next-generation AirPods Pro.
Apple recently launched the third-generation AirPods, which feature improved sound quality, a new design with shorter stems, force sensor controls, spatial audio with dynamic head tracking, Adaptive ...
Apple today released new firmware updates for the second-generation AirPods, the AirPods Pro, and the AirPods Max. All three of the AirPod models are now running 4A400 firmware, up from 3E751 for the standard AirPods, 3E756 for the AirPods Max, and 3E751 for the AirPods Pro.
Apple has also released new 4A394 firmware for the Beats Solo Pro, Powerbeats 4, and Powerbeats Pro.
Apple does not ...
Popular Stories
Apple's AirTags are being used in an increasing number of targeted car thefts in Canada, according to local police.
Outlined in a news release from York Regional Police, investigators have identified a new method being used by thieves to track down and steal high-end vehicles that takes advantage of the AirTag's location tracking capabilities. While the method of stealing the cars is largely ...
Along with naming its editorial picks for the top apps and games of 2021, Apple today shared charts for the most downloaded free and paid apps and games in the United States across 2021.
The number one most downloaded free iPhone app was TikTok, followed by YouTube, Instagram, Snapchat, and Facebook. The top paid iPhone apps included Procreate Pocket, HotSchedules, The Wonder Weeks, and Touch...
Apple's chipmaking partner TSMC has kicked off pilot production of chips built on its 3nm process, known as N3, according to Taiwanese supply chain publication DigiTimes.
The report, citing unnamed industry sources, claims that TSMC will move the process to volume production by the fourth quarter of 2022 and start shipping 3nm chips to customers like Apple and Intel in the first quarter of...
Tesla CEO Elon Musk has encouraged customers to buy the "Cyberwhistle" for $50 instead of Apple's much-discussed Polishing Cloth.
The product page, which Musk shared on Twitter on Tuesday evening, offers a limited edition stainless steel whistle with the same distinctive design of the Tesla Cybertruck:Inspired by Cybertruck, the limited-edition Cyberwhistle is a premium collectible made from ...
Apple today shared its 2021 App Store Award winners, highlighting the 15 best apps and games selected by Apple's global App Store editorial team. The top apps were chosen for their quality, innovative technology, creative design, and positive cultural impact.
"The developers who won App Store Awards in 2021 harnessed their own drive and vision to deliver the best apps and games of the year --...
Apple's next-generation MacBook Air is reportedly set to bring over many of the new MacBook Pro's features, with one noticeable omission, according to recent reports.
The latest MacBook Pro models feature a mini-LED "Liquid Retina XDR" display with deep blacks and support for up to 1,600 nits peak brightness. The display also features Apple's "ProMotion" technology, which is capable of...
Top Rated Comments
;-)