Longtime Apple Maps Bug in Australia Erroneously Lists Businesses in Residential Areas

There's a curious bug in the Apple Maps app that's affecting Australians, which appears to be caused by a bad data set. Multiple complaints on Twitter suggest that ‌Apple Maps‌ is listing certain businesses incorrectly, directing Australians to residential areas rather than the actual business location.

apple maps hospital error

An erroneous hospital listing located near Twitter user Russell Ivanovic

‌Apple Maps‌ appears to be pulling in data from where business owners live, rather than where their businesses are located.


There are a long list of complaints on Twitter about the errors that Australians have experienced, with restaurants, hospitals, pharmacies, and more listed in the wrong place.


Twitter users John Cleary and Russell Ivanovic suggest that Apple has imported an Australian business database that lists the places that businesses are registered to, which is typically the business owner's home address.


The long list of Twitter complaints suggest that this problem has existed in Australia for quite some time, and at least one person confirmed that he had a business listed as located at his home address.

Some of the Twitter users have reported the errors, but Apple has yet to address the problem for Australians who are being misdirected.


Apple has had issues with the ‌Apple Maps‌ app in the past, but has worked hard to introduce improvements through acquisitions and its own mapping efforts with map vehicles. ‌Apple Maps‌ has gained multiple new features over the years like the street-level Look Around feature, but there are clearly still issues that need to be fixed.

Top Rated Comments

GeoStructural Avatar
16 months ago
Privacy focused company discloses business owner’s home addresses.
Score: 10 Votes (Like | Disagree)
nitramluap Avatar
16 months ago
It has serious privacy & safety implications. I’m a doctor and I have to have a ‘company’ but it’s just me in it... and it has no physical address nor any direct public interaction. It is a requirement for a business to have an address though (not a PO Box) so everyone uses their home address.

This has always been public domain data but it required someone knowing your actual business name and searching for it online. With Apple Maps using this data, people can simply bump into it scrolling on the map. If your business name isn’t cryptic, then everyone will know WHO lives in that house. Great for thieves to work out if a house is worth burgling...

I complained to Apple when I first saw this YEARS ago and they deleted my company name on Apple Maps immediately - so they WILL act, but I think it’s better if they didn’t use that dataset in the first place as it's not helpful.
Score: 7 Votes (Like | Disagree)
goonie4life9 Avatar
16 months ago
Folks, I just finished talking to a Senior Advisor and they assured me that this is most certainly not a problem, because if it was, they would have heard about it long before any customer noticed, because Apple support talks to millions of Apple Maps users an hour. The Senior Advisor assured me they were taking ownership of this case and would work to find a resolution that satisfies both of us. The first step in troubleshooting is to erase the MapOS and set it up as new. Now, the important thing is that you DON'T erase your entire device, just the MapOS. To do this, you need to go to Settings and then Maps. You'll scroll to the bottom and click the "Erase MapOS." Once you click "Erase MapsOS," it will ask you to confirm and once you click "Ok," it will begin the erasure. Once it is erased, it will download a fresh copy of MapsOS from Apple's servers.

If you don't see the "Erase MapOS" option, there is no further troubleshooting Apple can provide. Instead, the issue will need to be RTA'd to Engineering. To do that, you will need to download Capture Data onto your iOS device, run the data capture, with Mail Logging enabled of course, and submit the logs to Apple. Because Capture Data is a Mac app, you will not be able to run Capture Data on your iOS device. Instead, the Senior Advisor will submit the RTA to Engineering and Engineering will reply within 48 hours, to ask for screenshots of the bug. Engineering will provide no support if you don't cooperate with providing screenshots. Once you provide screenshots, Engineering will again reply in 48 hours, to determine if you are using Apple Maps or a third-party map app. Once you confirm that you are using Apple Maps, they will issue Apple's Official Position on the matter: No further support will be provided because you need to keep your device up to date.
Score: 6 Votes (Like | Disagree)
Macyourdayy Avatar
16 months ago
Finally an explanation why our suburbs are littered with small businesses that shouldn’t be there. What a dumb ass cock up. It’s been like this since 2012.
Score: 3 Votes (Like | Disagree)
TheYayAreaLiving ? Avatar
16 months ago
Well here you go folks...

It’s not as bad as the video clip below. APPLE Will sort it out.

Score: 3 Votes (Like | Disagree)
hagar Avatar
16 months ago

i add the fact macos maps APP still dont allows to navigate from a manually selected point on the map to another. but who cares! shareholders dont use gps. they have a chauffeur!
Yes it does. On the iPad, drop a pin on the map and press Directions. In the direction details window, by default “my location“ is selected as the starting point. Click on it to change the route. Next, choose your desired starting point on the map. It will appear in the list underneath the start and stop points. Select it to set it as your start point (Or first press the up down button to swap them and set the end point).

You have now directions from and to manually selected points on the map.

(On the iPhone, it seems you need to enter the address of at least the start or destination as the map is covered by the direction details pop-up window.)
Score: 3 Votes (Like | Disagree)

Related Stories

apple maps australia

Apple Rolls Out Updated Maps Interface in Australia

Thursday December 9, 2021 4:12 pm PST by
Apple today announced that it has expanded its updated Apple Maps app to Australia, with Maps now offering more detailed road coverage, improved navigation, three-dimensional landmarks, and improved views of parks, buildings, airports, shopping centers, and more. "Apple Maps is the best way to explore and navigate the world, all while protecting your privacy. We are excited to bring this...
philadelphia 3d maps

Apple Exec Explains Why You Should Use Apple Maps

Wednesday December 22, 2021 1:11 pm PST by
Apple Maps Product Lead David Dorn and Design Lead Meg Frost recently did an interview with CNN to explain the Apple Maps features that were introduced with the iOS 15 update and to explain why iPhone users should choose Apple Maps over other mapping apps like Google and Waze. According to Dorn, there are three major reasons why Apple Maps is the best choice. Apple is making serious...
iPhone Apple Maps Spain Portugal

Revamped Apple Maps Now Being Tested in Spain and Portugal

Thursday April 22, 2021 8:35 am PDT by
Apple has started testing its revamped Maps experience in Spain and Portugal this week, as noticed by MacRumors reader Jordi Guillamet. This follows the redesigned Apple Maps becoming available in Canada late last year. During the testing period, the updated maps will only be visible to some users. The revamped Apple Maps experience provides more detailed views of roads, buildings, parks, ...
apple maps and look around

Apple Maps Begins Surveying Poland for 'Look Around'

Tuesday June 1, 2021 2:01 am PDT by
Apple Maps has begun surveying Poland for its "Look Around" feature, which offers users a 360-degree immersive panoramic look of a city or location. Apple maintains an updated list of countries, cities, and territories of where it is conducting ground surveys for Look Around. That list was recently updated with the addition of Poland. Additionally, a photo shared on Facebook shows an Apple...
Apple One Apps Feature 2

Apple Music, App Store and Other Apple Services Again Experiencing Outage [Update: Fixed]

Tuesday March 22, 2022 2:30 pm PDT by
Apple's services and apps appear to be experiencing yet another outage, with complaints on Twitter about problems with Apple Maps, the App Store, Apple Music, Weather, Podcasts, the Apple online store, and more. The System Status page is displaying outages for the App Store, Apple Music, Apple Books, the Mac App Store, and Podcasts at the current time, as well as issues with Weather, Apple...
Apple One Apps Feature

iCloud and Many Other Apple Services Are Down or Experiencing Issues [Resolved]

Monday March 21, 2022 9:55 am PDT by
Apple is experiencing a widespread outage today, with a wide range of the company's services and apps down or experiencing issues currently. Affected services and apps include the App Store, iCloud, Siri, iMessage, iTunes Store, Apple Maps, Apple Music, Apple Podcasts, Apple Arcade, Apple Fitness+, Apple TV+, Find My, FaceTime, Notes, Stocks, and many others, according to complaints across...
apple maps report incident red

Apple Maps Users in the Netherlands Can Now Report Traffic Incidents

Tuesday August 17, 2021 3:29 am PDT by
Starting with iOS 14.5, Apple Maps gained the ability for users in the United States to report incidents, such as accidents, speed checks, hazards, and more. Now, the feature has been expanded to Apple Maps users in the Netherlands. According to iCultre, Apple has expanded the feature for Apple Maps users in the Netherlands, and this expansion follows the addition of other features for Apple ...
apple maps ratings 1

Apple Expands Native Maps Rating and Review Feature to the U.S.

Monday August 23, 2021 12:45 pm PDT by
Apple appears to be expanding on the native Apple Maps review functionality that it first introduced in iOS 14, allowing Apple Maps users in the United States the option to review places of interest, restaurants, and other locations. In the Apple Maps app in iOS 14 and iOS 15, U.S. users can now see an option to provide a thumbs up or thumbs down for most locations. Tapping on the thumbs...

Popular Stories

top stories 2jul2022

Top Stories: M2 MacBook Air Release Date, New HomePod Rumor, and More

Saturday July 2, 2022 6:00 am PDT by
The M2 MacBook Pro has started making its way into customers' hands and we're learning more about how it performs in a variety of situations, but all eyes are really on the upcoming M2 MacBook Air which has seen a complete redesign and should be arriving in a couple of weeks. Other top stories this week included a host of product rumors including additional M2 and even M3 Macs, an updated...
Mac Studio IO

Apple Begins Selling Refurbished Mac Studio Models

Thursday June 30, 2022 7:42 pm PDT by
Apple today began selling refurbished Mac Studio models for the first time in the United States, Canada, and select European countries, such as Belgium, Germany, Ireland, Spain, Switzerland, the Netherlands, and the United Kingdom. In the United States, two refurbished Mac Studio configurations are currently available, including one with the M1 Max chip (10-core CPU and 24-core GPU) for...
macbook air m2

Exclusive: Apple Plans to Launch MacBook Air With M2 Chip on July 15

Wednesday June 29, 2022 5:23 pm PDT by
The redesigned MacBook Air with the all-new M2 Apple silicon chip will be available for customers starting Friday, July 15, MacRumors has learned from a retail source. The new MacBook Air was announced and previewed during WWDC earlier this month, with Apple stating availability will begin in July. The MacBook Air features a redesigned body that is thinner and lighter than the previous...
13 inch macbook pro m2 mock feature 2

M2 MacBook Pro Much Slower Than Previous Model

Friday July 1, 2022 2:24 am PDT by
Apple's new 13-inch MacBook Pro with the M2 chip features a significantly slower SSD compared to the previous model, resulting in poorer performance in some workflows, it has been discovered. Specifically, it has been found that the $1,299 base model with 256GB of storage has significantly slower SSD read and write speeds compared to the equivalent previous-generation 13-inch MacBook Pro....