Apple Launches Self-Serve Portal for Initiating Activation Lock Removal Requests

Apple today added a new "Turn off Activation Lock" page to its website that provides steps users can take to turn off the security feature on an iPhone, iPad, or iPod touch.

apple turn off activation lock
As noted on Reddit, the page includes a link to start an Activation Lock support request in the United States, meaning that customers no longer have to contact an Apple support representative by phone, email, or online chat to initiate this process. To submit a request for Activation Lock support, you must be the owner of the device, and the device must not be in Lost Mode or managed by a business or educational institution.

After entering a valid email address and the device's serial number, customers are instructed to fill out a form to prove ownership of the device, providing details such as the device's original purchase date, purchase location, and a photo or screenshot of the original sales receipt if available. Any information provided will be used by Apple or an Apple-affiliated company to process the Activation Lock request.

Upon submitting this information, Apple will review the request and provide updates by email. A support case number is generated for reference.

In the event that Apple unlocks Activation Lock on your device, all data stored on your device will be permanently erased. Apple says it is the customer's responsibility to back up their device prior to submitting an Activation Lock request.

Activation Lock is designed to prevent anyone else from using your iPhone, iPad, or iPod touch if it's ever lost or stolen. When you mark the device as lost on the iCloud website, this locks the device's screen with a passcode and lets you display a custom message with your phone number to help you get it back. And if the device is erased, Activation Lock requires the original owner's Apple ID and password to be entered.

Top Rated Comments

jml12286 Avatar
8 months ago
Why would he re

Wow, hopefully they did not share that personal information with you. You should have returned that watch to Apple. It just show how poor the quality control is.
Why would they return a used watch to Apple because the previous owner didn't unpair their device? Or have anything to do with quality control?
Score: 13 Votes (Like | Disagree)
az431 Avatar
8 months ago

Wow, hopefully they did not share that personal information with you. You should have returned that watch to Apple. It just show how poor the quality control is.
Your suggestion is that a buyer of a used and locked device return it to Apple? What would Apple do, and how would Apple know that it wasn't stolen? And what does the former owner forgetting to unlock the device have to do with quality control? Are you starting to think that maybe you didn't think this all the way through?
Score: 12 Votes (Like | Disagree)
Lounge vibes 05 Avatar
8 months ago
This is great. Activation lock is amazing, but it’s also made purchasing used Apple devices an absolute nightmare.
Bought an Apple Watch a couple years ago, got it, and while setting up, I had to contact the original owner and have them give me their Apple ID and password. That was quite a unique conversation to say the least, but it was the only way I was able to use the watch.
Score: 8 Votes (Like | Disagree)
PieTunes Avatar
8 months ago

Another great feature for locking, privacy and security.
And to add to that, I feel anything that Apple can do to give customers more self service capabilities for account or device management is a win-win for everyone.
Score: 6 Votes (Like | Disagree)
TheYayAreaLiving Avatar
8 months ago
Another great feature for locking, privacy and security.
Score: 6 Votes (Like | Disagree)
aesc80 Avatar
8 months ago
About friggin time! Having to go through the whole process solely on the device (especially if the device is acting up) can be such a pain. At least if you're doing an "As is" sale, you don't have to be worried about the buyer being completely locked out.
Score: 4 Votes (Like | Disagree)

Top Stories

macbook air 13 inch

Apple Worked on Mac Tablet, 15-Inch MacBook Air, and iPod 'Super Nano,' Internal Email Shows

Thursday June 3, 2021 5:00 am PDT by
Internal Apple emails have revealed that the company discussed offering a Mac tablet, a 15-inch MacBook Air model, an iPod "Super nano," and more. An email shared by the Twitter account Internal Tech Emails, disclosed as part of Epic Games' legal dispute with Apple, shows an Apple executive team meeting agenda written by Steve Jobs from August 2007, just two months after the launch of the...
iWork Trio Feature

Apple Updates iWork for iOS and macOS With New Linking Features and More

Tuesday June 1, 2021 9:20 am PDT by
Apple today updated its suite of iWork apps, including Pages, Keynotes, and Numbers for iOS and macOS, with new features related to Schoolwork and the ability to link web pages, email addresses, and phone numbers to different shapes and objects. For Pages and Numbers on iOS and macOS, the updates include the ability for users to link different elements, such as a link to a web page, an email ...
appleparkempty

Apple Staff Complain About Plans for Return to Office Work in Letter to Tim Cook

Saturday June 5, 2021 1:11 am PDT by
A large group of Apple employees are opposing the company's plans to require three days of in-person work a week from September, according to a internal letter seen by The Verge. In the detailed letter sent yesterday afternoon, addressed to CEO Tim Cook and the company's executive leadership, the Apple employees said that they want a more flexible approach where those who want to work...
f1623085603

Apple Announces iOS 15: First Look at New Features

Monday June 7, 2021 10:07 am PDT by
Apple today previewed iOS 15, the company's next major update for the iPhone, featuring new video calling capabilities, improvements to Messages, user statuses, a smart notification summary, and more. FaceTime In iOS 15, FaceTime features a new grid view and portrait mode support for video. For audio, FaceTime calls now offer Spatial Audio so that voices sound as if they are coming from...
14

Apple Releases iOS and iPadOS 14.6 With Apple Card Family, Podcast Subscriptions, and More

Monday May 24, 2021 10:09 am PDT by
Apple today released iOS and iPadOS 14.6, marking the sixth major updates to the iOS and iPadOS operating systems that initially came out in September 2020. iOS 14.6 comes one month after the launch of iOS 14.5, an update that added Apple Watch iPhone unlocking, Apple Maps accident crowdsourcing, and tons more. The iOS and iPadOS 14.5 updates can be downloaded for free and the software is...
14

Apple Seeds Second iOS and iPadOS 14.6 Release Candidate to Developers

Friday May 21, 2021 10:24 am PDT by
Apple today seeded second release candidate versions of iOS and iPadOS 14.6 to developers for testing purposes, with the new software coming five days after Apple seeded the first release candidates. iOS and iPadOS 14.6 can be downloaded through the Apple Developer Center or over the air after the proper profile has been installed on an iPhone or iPad. iOS and iPadOS 14.6 add support for A...
FindMy Feature

iOS 15 Find My App Lets You Find Devices That Are Turned Off or Erased

Monday June 7, 2021 4:04 pm PDT by
Apple is making some major improvements to the Find My app in iOS 15, making it easier to keep track of your Apple devices and AirTags. With the Find My network, Apple says that you can locate devices even after they've been turned off, a feature that's helpful if a missing device is stolen and disabled or if a lost device has a low battery. It's not clear how this feature works, but it...
browser touch id unlock

1Password on the Web Gains Touch ID Support, Dark Mode, and More

Thursday May 27, 2021 1:49 am PDT by
AgileBits has released a version of 1Password for web browsers that brings Touch ID integration to the popular password management service. The addition of support for biometric authentication means that if 1Password is locked and you have the desktop app installed, you can use the Touch ID ring that comes with Apple's latest MacBooks and Magic Keyboards to unlock your passwords. The...
iOS 15 icon mock in article

iOS 15 Could Include New Food Tracking Feature

Tuesday May 25, 2021 11:37 am PDT by
We're just a couple of weeks away from the unveiling of iOS 15, and we've heard surprisingly little about what to expect from the new update. There are sometimes major software leaks when new versions of iOS are approaching, but that hasn't happened this year. An unverified source that spoke to writer Connor Jewiss this week revealed some possible new features that we might expect from iOS...
Twitter Feature

Twitter Said to Re-Launch Verification Program Next Week

Friday May 14, 2021 5:37 am PDT by
Twitter will re-launch its long-awaited verification program next week, according to researcher Jane Manchum Wong. Twitter verification has been a mainstay of the social media platform since 2009. A blue checkmark by a user's name indicates that they are verified, helping observers to distinguish genuine notable account holders, such as celebrities, politicians, or organizations, from...