Restoring Apple Silicon M1 Macs Leading to macOS Installation Errors
Several customers who purchased a new Mac with an M1 Apple Silicon app have discovered an issue when attempting to restore the machine, which leads to it becoming non-functional and stuck on error screen that says "An error occurred preparing the update. Failed to personalize the software update."
There are at least three threads on the MacRumors forums outlining the issue and warning against restoring one of the new machines. MacRumors reader RyanFlynn describes the problem:
I just received my M1 MacBook Pro and Macbook Air. Because I don't need any of the included software, it is always my procedure to restore the operating system without things like garage band and iMovie.
during the install process, an error occurs relating to "customizing the system update"
after a couple hours on the phone with Apple care, they told me that 75 other people have called in with this issue, and They have no work around. I was instructed to return my systems, or wait for a fix. Without having an operating system running, there is no way for me to install any future updates, so these computers are effectively bricked.
While Apple Support wasn't able to provide RyanFlynn with a reliable fix for the problem, other MacRumors readers have discovered a solution that appears to work.
Apple has instructions on using Configurator 2 and a secondary Mac to revive or restore an Apple Silicon Mac that has become unresponsive. This method requires the newest version of Apple Configurator 2, a functional Mac, and an appropriate cable to connect the two Macs.
Restoring in this way restores the firmware, updates recoveryOS to the latest version, and erases and installs the latest version of macOS on internal storage, thereby erasing all data. This method was successful for two MacRumors readers who had the recovery problem.
Apple may have a fix coming for this issue in the future, but for now it's best to avoid restoring an Apple Silicon Mac. For those that have already done so and are running into trouble, the Apple Configurator solution may be worth trying.
Popular Stories
At WWDC 2022 last year, Apple previewed the next generation of CarPlay, promising deeper integration with vehicle functions like A/C and FM radio, support for multiple displays across the dashboard, personalization options, and more. Apple said the first vehicles with support for the next-generation CarPlay experience would be announced in late 2023, but it has still not shared any additional...
If you have an iPhone 15 and drive a BMW, it might be best to avoid charging the device with the vehicle's wireless charging pad for now. Over the past week, some BMW owners have complained that their iPhone 15's NFC chip no longer works after charging the device with their vehicle's wireless charging pad, according to comments shared on the MacRumors Forums and X, formerly known as Twitter. ...
Apple plans to release an iOS 17 update to address a bug that may contribute to the reported iPhone 15 Pro and iPhone 15 Pro Max overheating issue, according to a statement the company shared today with MacRumors and Forbes reporter David Phelan. Apple also says some recent updates to third-party apps have overloaded the system and contributed to the overheating issue. The report notes that...
Significant changes are expected to arrive with Apple's fourth-generation iPhone SE, in terms of both design and hardware, MacRumors has learned. The iPhone SE 4, known internally under the codename Ghost, is expected to receive a new design derived almost entirely from the base model iPhone 14. According to our sources, the iPhone SE 4 will use a modified version of the iPhone 14 chassis...
MacRumors has obtained preliminary information on the weights and dimensions planned for the iPhone 16, iPhone 16 Plus, iPhone 16 Pro, and iPhone 16 Pro Max. The information corroborates previous reports suggesting that the iPhone 16 Pro and 16 Pro Max will feature larger displays. iPhone 16 and 16 Plus Current information suggests that the iPhone 16 and 16 Plus will maintain the same...
Starting with the iOS 17.1 beta released this week, iPhone users in the U.K. can add debit and credit cards from select banks in the country to the Wallet app and view their available balances and latest transactions for those accounts. Apple calls this feature Connected Cards, and it's currently available in the U.K. only, but there is now evidence to suggest it will expand to the U.S. in...
Apple today said it plans to release an iOS 17 software update with a bug fix for the iPhone 15 Pro and iPhone 15 Pro Max overheating issue, and the company has since shared additional details about the matter with MacRumors. Importantly, Apple said the issue is not related to the titanium frame. Contrary to a report this week, Apple said the iPhone 15 Pro's design does not contribute to...
Top Rated Comments
Meanwhile Apple will definitely improve the restoration process.