Apple Card Mislabeling AT&T Charges as 'Waters, Hardy & Co' Leading to Customer Confusion [Update: Fixed]

A transaction labeling error with the Apple Card has been causing confusion for some ‌Apple Card‌ owners, with AT&T charges listed as "Waters, Hardy & Co" instead of AT&T on ‌Apple Card‌ statements.

applecarderror
The problem appears to have started at some point yesterday, with tax preparation service Waters, Hardy & Co receiving hundreds of phone calls from confused customers. In a Facebook post, the company said that it had received so many calls from ‌Apple Card‌ owners that its phones had to be turned off.

MacRumors reader Kyle alerted us to the problem. He found an incorrect merchant charge for "Waters, Hardy & Co" listed in the Wallet app, which was actually his bill from AT&T. He contacted the company and received a voice recording with a message that said Apple had incorrectly listed Waters, Hardy & Co as the merchant for the AT&T charges.

Another MacRumors reader mentioned the same issue yesterday, noting a "weird charge" on the ‌Apple Card‌, presumably from Waters, Hardy & Co. Based on the reports we've seen and the hundreds of calls received by Waters, Hardy & Co., this appears to be affecting quite a few AT&T customers who use ‌Apple Card‌ for their bills.

MacRumors reader Kyle says that he contacted Apple Support about the problem and was told that the issue was known and was in the process of being corrected. Waters, Hardy & Co. also says that it is working to get the problem resolved as quickly as possible.

Update: According to Apple, the issue has been fixed and AT&T transactions will no longer be mislabeled.

Top Rated Comments

Steve.P.JobsFan Avatar
45 months ago

I’ve had this charge this morning. Frankly, you need to be a little thick in order not to do 2+2 .... it’s the same exact amount as your AT&T bill... on the same day as your AT&T bill... your AT&T bill has not been charged separately.... Apple Card frequently mislabels charges.... what genius could solve the mystery? But, no of course, some people immediately call the police/the internets/macrumors for help!!
Having worked customer service at a credit card company.. do not underestimate how thick the average person is.
Score: 29 Votes (Like | Disagree)
farewelwilliams Avatar
45 months ago
Apple...water you doing? ?
Score: 27 Votes (Like | Disagree)
CWallace Avatar
45 months ago
Since Goldman Sachs administers the Apple Card, it may be premature to presume that it is Apple behind this merchant mix-up.
Score: 23 Votes (Like | Disagree)
Waters Hardy & Co Avatar
45 months ago

Waters Hardy and whatever need to stop being so lazy and answer their phones.

Never gonna hire them for anything!
Hi Rafagon,

I understand your frustration. Unfortunately, we had to turn off our phones due to the massive amount of phone calls we were receiving due to this error. As of now, all ATT has allowed us to do is file an "incident report" that we are told will eventually be acted upon. We are sorry that we were not able to answer your phone call but hopefully, the issue will be resolved soon.

Thank You,

Waters Hardy & Co, P.C.
Score: 15 Votes (Like | Disagree)
ChromeAce Avatar
45 months ago
Waters & Co is the secret subsidiary of AT&T run by the NSA.
Score: 12 Votes (Like | Disagree)
va1984 Avatar
45 months ago
I’ve had this charge this morning. Frankly, you need to be a little thick in order not to do 2+2 .... it’s the same exact amount as your AT&T bill... on the same day as your AT&T bill... your AT&T bill has not been charged separately.... Apple Card frequently mislabels charges.... what genius could solve the mystery? But, no of course, some people immediately call the police/the internets/macrumors for help!!
Score: 11 Votes (Like | Disagree)

Popular Stories

iPhone 16 Camera Lozenge 2 Perspective Gray

Five Key Upgrades Coming to iPhone 16

Friday March 15, 2024 1:45 pm PDT by
The iPhone is Apple's top-selling product, and it gets an update every year. In 2024, we're expecting the iPhone 16 and iPhone 16 Pro lineup, with an arguably more interesting feature set than we got with the iPhone 15 and iPhone 15 Pro. Subscribe to the MacRumors YouTube channel for more videos. Capture Button All four iPhone 16 models are set to get a whole new button, which will be...
When To Expect New iPads Feature 1

Apple to Announce New iPads on March 26, Rumors Claim

Monday March 18, 2024 4:02 am PDT by
Apple is widely expected to release new iPad Air and OLED iPad Pro models in the next few weeks. According to new rumors coming out of Asia, the company will announce its new iPads on Tuesday, March 26. Chinese leaker Instant Digital on Weibo this morning 日发布%23">claimed that the date will see some sort of announcement from Apple related to new iPads, but stopped short of calling it an...
airpods 3 orange

Two New AirPods 4 Models Expected to Launch in September or October

Sunday March 17, 2024 7:56 am PDT by
Apple suppliers will begin production of two new fourth-generation AirPods models in May, according to Bloomberg's Mark Gurman. Based on this production timeframe, he expects the headphones to be released in September or October. Gurman expects both fourth-generation AirPods models to feature a new design with better fit, improved sound quality, and an updated charging case with a USB-C...
iphone se 4 modified flag edges

iPhone SE 4 Expected to Depreciate Heavily

Tuesday March 12, 2024 9:04 am PDT by
Resale value trends suggest the iPhone SE 4 may not hold its value as well as Apple's flagship models, according to SellCell. According to the report, Apple's iPhone SE models have historically depreciated much more rapidly than the company's more premium offerings. The third-generation iPhone SE, which launched in March 2022, experienced a significant drop in resale value, losing 42.6%...
General iOS 17 Feature Orange Purple

iOS 17.4.1 Update for iPhone is Imminent

Monday March 18, 2024 5:27 am PDT by
iOS 17.4.1 and iPadOS 17.4.1 should be released within the next few days, with a build number of 21E235, according to a source with a proven track record. MacRumors previously reported that Apple was internally testing iOS 17.4.1. As a minor update for the iPhone, it will likely address software bugs and/or security vulnerabilities. It is unclear if the update will include any other changes. ...
M3 iPad Feature 3

New iPads Likely to Begin Shipping in April

Monday March 18, 2024 9:52 am PDT by
Apple's new iPad Pro models with OLED displays will likely begin shipping to customers in April, according to information shared today by Ross Young, CEO of display industry research firm Display Supply Chain Consultants. Bloomberg's Mark Gurman also said the new iPad Pro models might not ship until "deeper" into April in his Power On newsletter on Sunday:I've repeatedly said that new...
iOS 17 Passkey With Apple ACCOUNT Feature

'Apple ID' Expected to Change to 'Apple Account' Starting With iOS 18

Sunday March 17, 2024 7:13 am PDT by
MacRumors was first to report that Apple was planning to rebrand "Apple ID" to "Apple Account" across its software platforms and websites like iCloud.com as early as this year, and now Bloomberg's Mark Gurman has corroborated this change. A mockup of the new Apple Account branding In his Power On newsletter today, Gurman said the new "Apple Account" branding will start to be used later this...