Apple Provides More Details About Independent Repair Provider Program for Macs

Apple this week announced that it has expanded its Independent Repair Provider Program to include Mac repairs. Apple has since outlined further details about the initiative in an internal document obtained by MacRumors.

mac repair generic
The internal document states the following:

  • Qualifying repair shops can gain access to Apple genuine parts, tools, and training starting August 17
  • The program covers all Mac models
  • The program is limited to out-of-warranty Mac repairs
  • Examples of components eligible for repair include the display, logic board, and top case, the latter of which includes the keyboard, trackpad, speakers, and battery
  • Participating repair shops must have Apple-certified technicians perform the repairs
  • Participating repair shops are not permitted to offer whole-unit replacements for Macs
  • Participating repair shops cannot ship Macs to an Apple repair center

Apple first launched the program for out-of-warranty iPhone repairs in the United States last year and expanded it to Canada and Europe last month. Apple's website has more details, but it has yet to be updated to reflect the inclusion of Mac repairs.

Update: Apple has also repriced several Mac repair parts for technicians. While some parts are now lower in price, several have increased by up to hundreds of dollars, such as 13-inch MacBook Pro displays.

Top Rated Comments

LiE_ Avatar
17 months ago
Louis isn’t happy.

Score: 25 Votes (Like | Disagree)
XXPP Avatar
17 months ago

I like how Apple is changing the direction and being very transparent/open about this.
This change nothing. Apple still replace whole main board when onły 5cent capacitor is broken.
Score: 14 Votes (Like | Disagree)
star-affinity Avatar
17 months ago

I don't watch his videos, but, according to my father's representation, Louis is never happy.
?
I think he has some good points, though.
Score: 11 Votes (Like | Disagree)
Wildkraut Avatar
17 months ago
Looks like Apple start started to boss around in that area, too.
Score: 6 Votes (Like | Disagree)
Blackstick Avatar
17 months ago

Why would any authorized and properly trained technician want to work on any device that was improperly repaired? Maybe I’m misunderstanding your post, but if the technician is properly trained like the ones who perform warranty work, what difference does it make? All techs can make mistakes sometimes. I asked the genius that replaced my iPhone’s battery and he mentioned that occasionally they damage things. (Apple then replaces the damaged component or replaced the device)

I’m being trained on board level repair and rework, something that NO Apple technician is trained to do (by Apple) Apple doesn’t even allow techs to do board level work. The bad logic boards and other assemblies have to be mailed back. They then are sent to China to be refurbished and added back into parts inventory. I was an ACMT for 3 years and never made a mistake on a computer. I also fixed iPhones on the side and damaged a iPhone 4S during a screen repair. It happens.

What I won’t work on are devices that are missing components, missing screws, damaged cables, etc. A good technician doesn’t leave a trace when he/she is done unless they have to micky-mouse someone’s botched repair attempt.
Absolutely. Mac Genius from 2007-2014... mistakes happen in the Genius Room (to some techs, very frequently), but when that product is finally marked RFP (ready for pickup), there should be no trace you ever worked on it.

We'd deny service for tampered devices on a daily basis. When I left in 2014, the latest scammer craze was iPads that wouldn't power on, turns out they were devoid of parts inside and filled with modeling cement... we had to start weighing them.
Score: 6 Votes (Like | Disagree)
ouimetnick Avatar
17 months ago

Because Apple doesn't want to work on your device(warranty claim) that has been worked on(repaired damage you did) by someone else.
Why would any authorized and properly trained technician want to work on any device that was improperly repaired? Maybe I’m misunderstanding your post, but if the technician is properly trained like the ones who perform warranty work, what difference does it make? All techs can make mistakes sometimes. I asked the genius that replaced my iPhone’s battery and he mentioned that occasionally they damage things. (Apple then replaces the damaged component or replaced the device)

I’m being trained on board level repair and rework, something that NO Apple technician is trained to do (by Apple) Apple doesn’t even allow techs to do board level work. The bad logic boards and other assemblies have to be mailed back. They then are sent to China to be refurbished and added back into parts inventory. I was an ACMT for 3 years and never made a mistake on a computer. I also fixed iPhones on the side and damaged a iPhone 4S during a screen repair. It happens.

What I won’t work on are devices that are missing components, missing screws, damaged cables, etc. A good technician doesn’t leave a trace when he/she is done unless they have to micky-mouse someone’s botched repair attempt.
Score: 5 Votes (Like | Disagree)

Related Stories

Mac Notebook Upgrade Program

Apple Introduces New MacBook Upgrade Program for Business Partners

Monday November 29, 2021 7:38 am PST by
In association with CIT as the financing partner, Apple has launched a new Mac Upgrade Program for small businesses and Apple business partners that allow companies to easily distribute and upgrade their fleets of MacBooks at an affordable price to all of their workers. As outlined on CIT's website, shared by Max Weinbach, Apple Business Partners can distribute the 13-inch MacBook Pro,...
General cyber monday 20 sale feature

Best Cyber Monday Deals for AirPods, Apple Pencil, iMac, More

Monday November 29, 2021 4:19 am PST by
With Black Friday over, Cyber Monday 2021 is now in full swing and you can find many of the same sales as last week on Apple products like AirPods, Apple Pencil, and iPad Pro. In this article we're focusing on the best Cyber Monday discounts on Apple products like these and more. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we...
2017 apple tv

Cyber Monday: Original Apple TV 4K Drops to $99.99 for Amazon Prime Members

Monday November 29, 2021 12:01 pm PST by
We've been tracking Apple product and accessory deals for Cyber Monday 2021 today, and now Woot is offering a solid discount on the previous generation 32GB Apple TV 4K. You can get this device in new condition for just $99.99 if you're an Amazon Prime member. Note that this sale will last for one day only. Note: MacRumors is an affiliate partner with some of these vendors. When you click a...
iphone holiday

Best Black Friday iPhone Deals Still Available

Friday November 26, 2021 4:58 am PST by
Cellular carriers have always offered big savings on the newest iPhone models during the holidays, and Black Friday 2021 sales have now carried over into Cyber Monday as well. Right now we're tracking notable offers on the iPhone 13 and iPhone 13 Pro devices from AT&T, Verizon, and T-Mobile. For even more savings, keep an eye on older models like iPhone SE. Note: MacRumors is an affiliate...
General cyber monday 20 sale feature 2

Best Cyber Monday Apple Accessory Deals Available Today

Monday November 29, 2021 6:41 am PST by
We started sharing deals on Apple products for Cyber Monday 2021 earlier today, and now we're tracking deals and bargains available from all of the best Apple accessory companies. Similar to Black Friday, you can expect Cyber Monday savings from Twelve South, Nomad, Belkin, Casetify, and many more. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and...
iPhone SE Cosmopolitan Clean

New iPhone SE Reportedly on Track for Release in First Quarter of 2022

Tuesday November 30, 2021 8:08 am PST by
Apple plans to release a third-generation iPhone SE in the first quarter of 2022, according to Taiwanese research firm TrendForce. If this timeframe proves to be accurate, we can expect the device to be released by the end of March. As previously rumored, TrendForce said the new iPhone SE will remain a mid-range smartphone with added support for 5G:In terms of product development, Apple is...