Apple Acknowledges Personal Hotspot Issues Affecting Some iOS 13 and iPadOS 13 Users

In an internal document distributed to Apple Authorized Service Providers this week, obtained by MacRumors, Apple has acknowledged that some iOS 13 or iPadOS 13 users may experience issues with Personal Hotspot.

personal hotspot 1
Apple has told Authorized Service Providers to expect customers who are unable to connect to a Personal Hotspot or experience frequent disconnection from one. Customers may also experience general issues with data performance.

Some users have been reporting problems with Personal Hotspot as far back as iOS 13.1.2.

As a temporary workaround, service providers have been instructed to toggle Personal Hotspot off, and then back on. This suggests that there is likely to be a fix in a future software update, but it is unclear if the issue has been resolved in iOS 13.4, and the latest GM release notes do not mention any Personal Hotspot fixes.

Apple recommends that customers keep their software up to date and said that this is not a hardware issue.

Tag: iOS 13
Related Forum: iOS 13

Top Rated Comments

Shanghaichica Avatar
31 months ago
Been like this for years
Score: 21 Votes (Like | Disagree)
Quu Avatar
31 months ago
I've had to use this a lot recently and it is quite buggy. I've had to turn it off and on many times to get it to show up in my Windows computers list of available WiFi networks and often you can stay connected for a few hours then it just stops working. You're still connected to the phone but no data is moving requiring you to turn the hotspot off and on again.

Quite annoying when you're in the middle of a conference call on your computer or something like that and you disconnect for 30 seconds.

I mean I know this is a mild inconvenience but when you label a phone as Pro and charge over a thousand dollars for it I expect it to just work properly for those of us trying to get work done.
Score: 8 Votes (Like | Disagree)
insomniac86 Avatar
31 months ago
Last week I sat with 160 odd staff and showed them how to hotspot to their work supplied iPhone to test VPN and remote access for working from home due to the pandemic.

iPhone 8 Plus and 11’s are the models we provide to staff.

The personal hotspot failed to function reliably on about 1/3 of the iPhone.

Not good enough Apple.
Improve your QA team. ?

Score: 8 Votes (Like | Disagree)
mi7chy Avatar
31 months ago
That's how Apple achieves better battery life at the expense of throttling everything from turning off hotspot, display dimming under use, lower GPS update frequency causing inaccuracies, etc.
Score: 5 Votes (Like | Disagree)
chucker23n1 Avatar
31 months ago
Personally, I'd say it's mostly fine. It does disconnect now and then.

But… the feature is inherently complex (you need two devices, one of them needs to create a Wi-Fi hotspot, etc.). And you know they could have reduced the need for this? By making cellular an option on the new MacBook Air this week.

Instead, they made an ad for the iPad Pro that pokes fun at Mac and Windows laptops typically not having cellular. Ouch?


Ever since Craig Federighi was put in charge of iOS & MacOSX the stability & quality of both have plummeted. There's always a .1 release near immediate after a .0 release that tries to fix bugs in .0 but always adds more. There's persistent crashes, security issues. The list goes on. Scott Forstall needs to be brought back to fix them both.
I don't understand this deification of Scott Forstall. I see little evidence that his org shipped inherently higher-quality code than Craig's.

Now, if we go further back to Bertrand Serlet, maybe? But at the time, Apple had a lot less code in total, so it was also easier to manage.
Score: 4 Votes (Like | Disagree)
now i see it Avatar
31 months ago
I've got an old iPhone on iOS 9 and will never "upgrade" it because it's a flawless personal hotspot device. Works perfectly. So much for progress.
Score: 3 Votes (Like | Disagree)

Popular Stories

iPhone 14 Dummies 1 Feature

Everything Rumored for Apple's September Event: iPhone 14, Apple Watch Pro and More

Friday August 12, 2022 2:34 pm PDT by
There's just about a month to go until Apple holds its annual September event focusing on new iPhone and Apple Watch models. We thought we'd take a quick look at everything that's rumored for Apple's September event to give MacRumors readers a rundown on what to expect when the first fall event rolls around. iPhone 14 The iPhone 14 can probably be described more as an "iPhone 13S" because...
z fold 4 1

Hands-On With Samsung's Latest Foldable Smartphones, the Galaxy Z Fold and Z Flip

Friday August 12, 2022 12:46 pm PDT by
Samsung this week launched its fourth-generation foldable devices, the $1,000 Galaxy Z Flip and the $1,800 Galaxy Z Fold. Though there's no sign of a comparable Apple foldable device on the horizon, rumors suggest prototypes are in the works, so we thought we'd take a look at Samsung's newest smartphones to see what Apple needs to measure up to when a foldable iPhone does come out. Subscribe ...
iPhone 14 Pro Purple Rear Flat MacRumors Exclusive

iPhone 14 Pro: Analyst Believes Storage Will Continue to Start at 128GB Despite Rumored Price Increase

Friday August 12, 2022 7:04 am PDT by
It wouldn't be the month before an iPhone launch without a few back-and-forth rumors, with the latest debate concerning iPhone 14 Pro storage. iPhone 14 Pro render by Ian Zelbo While research firm TrendForce forecasted that iPhone 14 Pro models could start with an increased 256GB of storage, Haitong International analyst Jeff Pu today forecasted that the upcoming Pro models will continue to...
iPhone 14 Pro Purple Front and Back MacRumors Exclusive feature

iPhone 14 Is Just a Few Weeks Away: Three Tips to Prepare for the New iPhone

Wednesday August 10, 2022 4:08 am PDT by
The launch of the new iPhone 14 is just a few weeks away, meaning millions of iPhone customers will soon upgrade their existing iPhone or perhaps get an iPhone for the first time. Exclusive MacRumors iPhone 14 Pro renders by graphic designer Ian Zelbo Whether upgrading from an older model or this is your first iPhone, we've rounded up a few tips to help you prepare for the next flagship...
iPhone 14 Pro Lineup Feature Silver

Kuo: Apple to Increase Prices of iPhone 14 Pro Models

Wednesday August 10, 2022 8:22 am PDT by
Apple plans to increase the prices of iPhone 14 Pro models compared to iPhone 13 Pro models, according to analyst Ming-Chi Kuo. Kuo did not reveal exact pricing for the iPhone 14 Pro models. However, in a tweet today, he estimated that the average selling price of the iPhone 14 lineup as a whole will increase by about 15% compared to the iPhone 13 lineup. In the United States, the iPhone...
top stories 13aug2022

Top Stories: New Battery Percentage Icon in iOS 16, USB-C AirPods Rumor, and More

Saturday August 13, 2022 6:00 am PDT by
This week brought some shocking news for iOS 16 beta testers, with Apple bringing back the iPhone battery percentage to the status bar after a number of years. Other news and rumors this week included word that Apple has started recording portions of its media event planned for next month to introduce the iPhone 14 and Apple Watch Series 8, claims about iPhone 14 Pro pricing and Apple's...