Apple Acknowledges Personal Hotspot Issues Affecting Some iOS 13 and iPadOS 13 Users

In an internal document distributed to Apple Authorized Service Providers this week, obtained by MacRumors, Apple has acknowledged that some iOS 13 or iPadOS 13 users may experience issues with Personal Hotspot.

personal hotspot 1
Apple has told Authorized Service Providers to expect customers who are unable to connect to a Personal Hotspot or experience frequent disconnection from one. Customers may also experience general issues with data performance.

Some users have been reporting problems with Personal Hotspot as far back as iOS 13.1.2.

As a temporary workaround, service providers have been instructed to toggle Personal Hotspot off, and then back on. This suggests that there is likely to be a fix in a future software update, but it is unclear if the issue has been resolved in iOS 13.4, and the latest GM release notes do not mention any Personal Hotspot fixes.

Apple recommends that customers keep their software up to date and said that this is not a hardware issue.

Tag: iOS 13
Related Forum: iOS 13

Top Rated Comments

Shanghaichica Avatar
29 months ago
Been like this for years
Score: 21 Votes (Like | Disagree)
Quu Avatar
29 months ago
I've had to use this a lot recently and it is quite buggy. I've had to turn it off and on many times to get it to show up in my Windows computers list of available WiFi networks and often you can stay connected for a few hours then it just stops working. You're still connected to the phone but no data is moving requiring you to turn the hotspot off and on again.

Quite annoying when you're in the middle of a conference call on your computer or something like that and you disconnect for 30 seconds.

I mean I know this is a mild inconvenience but when you label a phone as Pro and charge over a thousand dollars for it I expect it to just work properly for those of us trying to get work done.
Score: 8 Votes (Like | Disagree)
insomniac86 Avatar
29 months ago
Last week I sat with 160 odd staff and showed them how to hotspot to their work supplied iPhone to test VPN and remote access for working from home due to the pandemic.

iPhone 8 Plus and 11’s are the models we provide to staff.

The personal hotspot failed to function reliably on about 1/3 of the iPhone.

Not good enough Apple.
Improve your QA team. ?

Score: 8 Votes (Like | Disagree)
mi7chy Avatar
29 months ago
That's how Apple achieves better battery life at the expense of throttling everything from turning off hotspot, display dimming under use, lower GPS update frequency causing inaccuracies, etc.
Score: 5 Votes (Like | Disagree)
chucker23n1 Avatar
29 months ago
Personally, I'd say it's mostly fine. It does disconnect now and then.

But… the feature is inherently complex (you need two devices, one of them needs to create a Wi-Fi hotspot, etc.). And you know they could have reduced the need for this? By making cellular an option on the new MacBook Air this week.

Instead, they made an ad for the iPad Pro that pokes fun at Mac and Windows laptops typically not having cellular. Ouch?


Ever since Craig Federighi was put in charge of iOS & MacOSX the stability & quality of both have plummeted. There's always a .1 release near immediate after a .0 release that tries to fix bugs in .0 but always adds more. There's persistent crashes, security issues. The list goes on. Scott Forstall needs to be brought back to fix them both.
I don't understand this deification of Scott Forstall. I see little evidence that his org shipped inherently higher-quality code than Craig's.

Now, if we go further back to Bertrand Serlet, maybe? But at the time, Apple had a lot less code in total, so it was also easier to manage.
Score: 4 Votes (Like | Disagree)
now i see it Avatar
29 months ago
I've got an old iPhone on iOS 9 and will never "upgrade" it because it's a flawless personal hotspot device. Works perfectly. So much for progress.
Score: 3 Votes (Like | Disagree)

Popular Stories

iPhone 14 Pro Purple Front and Back MacRumors Exclusive

iPhone 14 Pro Renders Highlight Multiple Design Changes

Wednesday May 25, 2022 8:56 am PDT by
Leaker Jon Prosser today shared ostensibly accurate renders of the iPhone 14 Pro, providing the most accurate look yet at what the device could look like when it launches later this year. In the latest video on YouTube channel Front Page Tech, Prosser revealed renders of the iPhone 14 Pro made by Apple concept graphic designer Ian Zelbo, highlighting a range of specific design changes...
apple account card

Wallet App Now Supports Apple Account Cards on iOS 15.5

Wednesday May 25, 2022 5:01 pm PDT by
Apple appears to have recently updated the Wallet app to allow users to add an Apple Account Card, which displays the Apple credit balance associated with an Apple ID. If you receive an App Store or Apple Store gift card, for example, it is added to an Apple Account that was previously visible in the App Store and Apple Store apps. As of today, the Apple Account balance can also be added to...
iphone 13 pro max display bleen

iPhone 14 Max Reportedly Weeks Behind Schedule [Updated]

Thursday May 26, 2022 7:25 am PDT by
The iPhone 14 Max is currently behind schedule by around three weeks, according to Haitong International Securities analyst Jeff Pu. Yesterday, Nikkei Asia reported that at least one iPhone 14 model was three weeks behind schedule due to the impact of lockdowns on Apple's supply chains in China, but it was not clear which iPhone 14 model this related to. Now, Pu has clarified that the model...
iPad Pro USB C Feature Coral

Deals: Apple's iPad Pro Reaches Up to $449 Off in Amazon's Latest Sales

Wednesday May 25, 2022 10:09 am PDT by
Amazon is marking down a wide variety of 11-inch and 12.9-inch iPad Pro models this week, with prices starting as low as $749.00 for the 11-inch tablet. You'll find the full list of sales below, all of which can be found on Amazon. Note: MacRumors is an affiliate partner with some of these vendors. When you click a link and make a purchase, we may receive a small payment, which helps us keep...
iOS 16 mock for feature wishlist

iOS 16 Wishlist: Features MacRumors Readers Want to See in the Next Version of iOS

Friday May 27, 2022 2:15 pm PDT by
There's just over a week to go until the 2022 Worldwide Developers Conference, which is one of the biggest Apple events of the year. We've heard surprisingly little about iOS 16 this year, so we're in for some major surprises when June 6 rolls around. As we wait for the keynote event, we thought we'd share some iOS 16 wishlist items from MacRumors readers, because who knows? We just might...
top stories 28may2022

Top Stories: WWDC 2022 Schedule, New Apple Watch Pride Bands, and More

Saturday May 28, 2022 6:00 am PDT by
It's Memorial Day weekend in the United States, and that means WWDC is right around the corner and anticipation is building for what we might see at the opening keynote. Software updates are a given, but will we see any new hardware? Other news this week included the annual release of new Pride-themed Apple Watch bands, iPhone 14 Pro rumors, and Sony's latest headphones that compete against...
a16 5nm m2 3nm feature 2

Alleged Apple Chip Plans Suggest 'A16' Will Stick With 5nm, 'M2' to Make Jump to 3nm Instead

Friday May 27, 2022 6:54 am PDT by
The "A16" chip for the iPhone will reportedly be manufactured with the same process as the iPhone 13's A15 Bionic, with Apple saving a bigger performance leap for the "M2" chip designed for its next-generation Macs. Meanwhile, the company is working on a "final" M1 chip variant that uses more powerful cores from the A15, according to the leaker known as "ShrimpApplePro." In a thread on...